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Describe the functions of each section within the shops and Head Office, paying particular attention to Administration in shops and Human Resources in Head Office Functions of each section within the shops

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Introduction

Task 1 Main functions of GO4IT Sports * The company has a warehouse which supplies goods to shops as well as to sports teams by mail order * The company sells a wide range of sports goods in it shops this includes clothing, footwear and equipment for sports. * The shops also sell exercise equipment; however these large items are not kept in stock but are ordered from the supplier as required. * The company supplies match strips, to order, in team colours for different sports * The company supplies other team merchandise with team logo; these are supplied through a mail order service. * Sell sports trophies which can be engraved if required. * The company also supplies sports clothing in bulk to schools Different types of customers for GO4IT Sports The company's customers include: * Schools * Sports teams for all sports such as football, rugby, tennis, athletics and golf * General customers * The shops which are supplied by the company's warehouse Describe the functions of each section within the shops and Head Office, paying particular attention to Administration in shops and Human Resources in Head Office Functions of each section within the shops Administration * Each shop has a Branch Manager who has overall responsibility for the running of the shop. * The assistant manager and head of administration section report directly the branch manager. * The staff keeps account of the money taken through the EPOS terminals by comparing money received with EPOS records. * The administration staff produce and send correspondence from the shop as well as receiving correspondence. * Organise for a trophy to be engraved by contacting the local engraver. ...read more.

Middle

on computer using input devices such as keyboard and mouse * Size and number of colours in logo from completed order form from a mail order brochure entered onto data screen on computer using input devices such as keyboard and mouse * Amount of deposit paid from completed order form from a mail order brochure entered onto data screen on computer using input devices such as keyboard and mouse * Team logo captured using a scanner and stand alone computer The processing and calculations required * look up item in computer * display item name and price on screen * Calculate price of embroidery by multiplying number of logos by price * multiply price by quantity * Calculate sub total if less than �100, �5 is added for postage and packaging * Calculate and add VAT to give total price The form and content of any output * on-screen / display message * Invoice * Contains prices. items, store address, store phone and fax number, date of sale, invoice number, team contact person details, sub total, VAT, total, Less deposit, total due. Task 3 Outlining the current ICT systems used by GO4IT Sports, in particular, Finance within Head Office and Administration within a Shop Administration within a shop * Each shop has a number of Electronic Point of Sales (EPOS) terminals with barcode readers and card readers. * Telephone connection to banking system * Small Local Area Network (LAN) of three computers * Laser Printer * Branch managers computer acts as a server * Dial up modem Software used includes * Word processing * Spreadsheet applications Finance within Head Office * Number of workstations * Local are network (LAN) ...read more.

Conclusion

Disadvantages * A close relationship between the retailer and supplier is required in order for the system to work * Returning products online will prove to be difficult. The customer may be put off when these areas are taken into account. As the customer will question how to send the goods back to their source? Who pays for the return postage? Will the refund be paid? Will I be left with nothing? How long will it take? Compared to offline experience of returning goods to a shop and it is frustrating for the customer. * Privacy, security, payment, identity, contract. Many issues arise - privacy of information, security of that information and payment details, whether or not payment details (eg credit card details) will be misused, identity theft, contract, and, whether we have one or not, what laws and legal jurisdiction apply. MIS(management information systems) For the Buying Manager I would recommend the following improvements: * MIS could produce an analysis of patterns of sales in the company * MIS would be able to identify peak production needs * What if type questions could be applied to different patterns of sales The features of the MIS system that could be used by the branch manager are: * Production costs can be based on raw material costs * MIS could be used to carry out analysis automatically * Results could be displayed in graphs which are easy to understand * Monthly graphs could be produced of price comparison with competitor's goods or services resulting from regular market research. * Planning, directing, controlling and forecasting decisions. Both managers would benefit from the following points of the MIS system: * Warnings could be set if production costs exceed budget. * Warnings could be set if stocks fall below fixed level. ?? ?? ?? ?? Rohit Nahar Centre Number: 20412 ...read more.

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