Designing a computer system for the Enfield hotel.

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THE ENFIELD HOTEL

Background

The company is called the Enfield hotel. It is located in north London. The Enfield hotel is a well established local hotel accommodating business and leisure needs. It has an excellent well earned reputation for the food served in the restaurant.

The Etruscan restaurant is for evening meals and breakfast. Style and décor of the restaurant provides a very special dining experience.

The restaurant is capable of holding 40 seated people, and the ratio of people staying in the hotel and eating for evening meals is 3:1.

The hotel is conveniently located in a quiet residential area, offering a peaceful retreat from the hustle and bustle of London life. The hotel is currently classed as a 2 star and is open all year round.

There are currently 8 people employed:

These consist of secretaries, waiters, chiefs, cleaners and management

* Owner (Mrs Bond) - looks after accounts.

* Manager (Mark)- looks after the running of the hotel.

* Main Secretary (Karen) - who takes care of bookings and admin.

* Head chief (nick) - prepares the food.

* Cleaner (Stephen) - cleans the rooms and other facilities.

* And 3 waiters

The current system for booking rooms and restaurant tables are manual systems.

There are currently a total of 12 rooms on site.

Each room is furnished to a very high standard, and are well presented and tastefully decorated. All bedrooms are en-suite with shower, remote control colour TV and other facilities.

Types of bedroom;

* Twin - 2 beds - 5 available

* Double - 1 bed - 3 available

* Single - 1 bed - 4 available

RATES

Room Type

Monday - Thursday

Friday - Sunday

Single

£65.00

£50.00

Double

£75.00

£65.00

Twin

£85.00

£85.00

All room rates quoted above are inclusive of breakfast and V.A.T.

Monday - Thursday rates reflect the fact that mainly business people use the hotel during the week. Lower rates at the weekend are carried out to attract tourists.

With reference to bookings;

Check in/out

* Check in from 16.00 onwards

* Check out by 11.00

Cancellations

* A credit card number is required to guarantee arrival for all bookings.

* Cancellation policy is by 4.00pm the day prior to arrival to avoid any cancellation charges. If not carried out the full amount will be charged.

* Require an imprint of your credit card on check in.

Bookings can be carried out over the phone, internet via e-mail or face to face. Rooms can also be booked 6 months in advance.

What actually happens when booking a room is the following;

* Customer asks to book room

* Secretary asks the following,

, when you would like to stay.

, what type of room would you like.

, for how many persons.

, have you stayed here before.

, tells them the price.

Then if the customer is happy with the price, the following happens:

* Secretary then takes down the customers,

Name

Contact number

Credit card number

This is written down in either book A1/ A2 depending on the month. The details are written into the days when the customer is staying.

* Secretary then tells the customer of the cancellation policy, and the checking in time. Then the secretary will ask weather they will be eating in the restaurant that night of arrival.

On arrival the secretary will take an imprint of the card. This is so that the customer can't leave without paying.

Booking complete

With reference to the booking of the restaurant;

The customer will tell the receptionist the day before weather they are eating in the restaurant the following day.

The receptionist will then flick through the restaurant diary, find the day, and write down;
Join now!


The customer's name,

How many people will be eating,

Customer room number,

The table number.

The price will be left blank, and will be filled after the bill has been taken.

Then the receptionist will flick through diary A1/A2, find the guest. And then write that the guest is eating.

Statement of the problem

Mrs Bond the owner of the hotel is expanding the business. The present hotel is not purpose built. It consists of 2 large semi detached houses converted into one building, plus an ...

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