Explain the different techniques of gathering information to answer an IT Technical problem or request. Remember all computers at Cranks Ltd are networked together and they do not have any standalone computers.

The first 200 words of this essay...

Unit 28 - IT Technical Support

Assignment 1 - Cranks Technical Resources

Scenario

Cranks Ltd is a medium size IT Company based in central London. The company sells computer hardware to a number of businesses in the London area. It is very successful and has a well established staff with very little turnover.

They have a well established customer list of companies in London. To give the best service to these companies they place a lot of value on good IT Technical Support for their own staff. All the computers are networked together.

The company have a strong culture of very good IT Technical Support and spend considerable time and money training the staff in this department and providing them with money in order that they give very good IT support.

You are working for the IT Technical Support for Cranks. As you are considered to have a great deal of IT Technical Support experience you have been asked to produce reports for the Senior Management.

Task 1 (P3)

Explain information gathering techniques that can be used to answer a problem or request.

a) Explain the different techniques of gathering information