• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Top Ten Troubleshooting Issues

Extracts from this document...

Introduction

Tech Liaison Role / Top Ten Troubleshooting Issues This guide describes how the Tech Liaison role will function within guidelines established in our service level agreement (SLA). The goal is to help our organization to gain control of their tech support services and costs. This model calls for our management level 'CIO' to make strategic decisions and 'tech liaisons' to take initial problem reports and make a first brief attempt at troubleshooting the problem. Ground Rules 1. Document the problem. Write down any Windows or application error messages on the computer. Describe the situation when the problem occurred. Fill out the problem report as completely as you can. 2. Spend no more than 5-10 minutes troubleshooting the problem. 3. If you are able to resolve the problem, document the steps taken to resolve it. This information may be able to help the next person with the problem. 4. If you are not able to resolve the problem, determine the priority level of the problem using the SLA and report it to the CIO. ...read more.

Middle

Restart the power strip or check to see that the reset button is in the on position. b. Check to see that there is electricity to the outlet. Check the status of other devices connected to the power strip, like the monitor. c. Check to see if the monitor or computer is running. Look for the 'on' light and listen for a fan or hard drive. d. If the hard drive and fan are making noise, check to see if the monitor connection to the computer is snug. If so, try substituting monitors with someone who has a working monitor. 2. Computer gets stuck starting up the operating system a. Press "F8" at start up, and try launching in "Safe Mode". Restart and see if computer reboots normally, or with scan disk. b. Do a 'hard restart' of the computer by powering it down. Restart twice, assuming that scan disk will run on the first restart. 3. The mouse cursor does not move a. Check the cable connections between mouse and the computer to see if they are connected, and if so to the right ports. ...read more.

Conclusion

e. Restart the printer. f. Delete all files in the printer queue. g. Check the 'print' dialog box in the application to be sure that the right printer has been selected, and that the right driver for that printer has been installed. 8. The computer/terminal will not access the Web a. Determine whether the computer is on the network. b. Determine whether anyone in the office can get onto the web from any other computer c. Click on the start menu, choose 'run', type 'winipcfg'. Press the 'release all' and 'reset all' buttons, in that order. 9. A software application doesn't work a. Try opening the application directly, rather than through a file. b. Identify if any files have been deleted from the computer recently. If so, software may need to be reloaded. 10. A file will not open a. Determine whether the file has the proper suffix or a valid file name. If not, save a copy, rename the file, and try to open it. b. Open the application that created the file first and load it from within the program. c. Files that have the .zip suffix have been compressed and will need to be decompressed. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level Computer Science section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level Computer Science essays

  1. Business blue print document for the implementation of SAP R/3 (4.6B) payroll at Mastek ...

    2.4 MSI US PAYROLL - GROSS PROCESSING Purpose The Gross Payroll component processes employee master data from SAP Personnel Administration and generates wage types and amounts to be used by the Net Payroll component, or to be exported to a third-party product for net calculation.

  2. Computing Project

    procedure is to exit the form and return back to the main menu. Return DVD Form procedure TFmReturnedDvds.BtnRentClick(Sender: TObject); This procedure retrns the DVD and deletes the record in the Loans Table procedure TFmReturnedDvds.Button1Click(Sender: TObject); This procedure closes the form and returns back to the main menu form procedure TFmReturnedDvds.dblkcbxmembersClick(Sender:

  1. Smart Card System

    Pt.: None Input Format: 10(9) Output Format: 10(9) Default value: 10 [ ] Continuous or [ ] Discrete [ ] Alphabetic [ ] Alphanumeric [ ] Date [?] Numeric [ ] Base or [ ] Derived Validation Criteria Continuous: Upper Limit: Lower Limit: Discrete: Upper Limit: Lower Limit: Comments: Staff

  2. Computing Project

    USING THE SYSTEM Here is a simple short set of instructions to use the system. When the instructor opens up they will be asked to log on, The username at the moment is Ian and the password is Burleigh. Once they enter all these details correctly it allows them to use the system.

  1. Security Issues of E-Commerce

    Defacing web sites With unauthorised access to websites (normally gained by hacking) a user can have endless possibilities to what they can actually achieve. They can re route information to themselves; this either could be the customers or the businesses information or they could deface the website, this would put customers off from coming back.

  2. Flexible Architectures in Communication Security Application

    The remainder of the session employs efficient secret key algorithms using the private key exchanged during authentication. We refer this type of key management as public-secret key cryptography. An example of a system that uses this particular session management strategy is the Secure Sockets Layer (SSL)

  1. CP3 - Proposed Solution to a Realistic Problem - Apartment Administration software

    find out what are the advantages and disadvantages of the current system and how they can be adapted or approved upon in my solution. Currently the system used to administrate the property by my client is mainly paper based this is mainly due to the fast that the system has

  2. Definition-nature of the problem solved - Car Mechanic business

    This method is fairly effective at the moment however the company is gaining recognition and eventually there will be to little resources to keep the current system working effectively. * Finding required information will involve looking through the filing system for a customer and then searching their records for any needed information.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work