Case study of Singapore E-Government.

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                                      CASE STUDY: SINGAPORE E-GOVERNMENT 

Table of Contents

                                                                                              Page

Executive Summary                                                                        1

  1. Overview                                                                5

  1. Model of Singapore e-Government Business                                7

  1. Methodology                                                                        3

  1. Key Findings and Interpretation                                                4

  1. The Cognitive Style Instrument                                        4

4.2        Personal Assessment of Management Skills                                 6  

(Personal & Associates’ Version)

  1. The Locus of Control Scale                                                10

  1. Summary of Findings and Recommendations                                 12

  1. Conclusion                                                                        16

Appendix                                                                                

References                                                                                

Executive Summary

On the last twenty years, Singapore has made tremendous strides in exploiting IT in its bid to remain competitive in challenging regional and global arenas. Led by the government, the nation prides itself as a reference model for showcasing how technology can be successfully assimilated into our daily lives of the population. The progressive and meticulously crafted national ICT programs have established a strong foundation as Singapore leaps into a new frontier while embracing technologies.

The Journey has not been without its shares of bumps and potholes. Among the successes were also a number of failed experiments and initiatives. The failures in some of these projects did provide valuable feedback and were instrumental in shaping the design and implementation of subsequent e-government initiatives.

The  write-out is divided into 3 parts:

  • The first part, offers the understanding of what Singapore e-Government is. An overview of Singapore e-Government journey is briefly highlighted.

  • The second part focus on the overall vision, business model, strategies, as well as on the key challenges and lessons that was learned.

  • The Third and final part, the focus on critical success factor of Singapore e-government now and future.

1.Overview

The action plans for Singapore e-Government have evolved in tandem with each  to bring about exciting changes to the way Singapore Government works, interacts and serves the public.

Singapore's e-Government journey begun with the Civil Service Computerization Program (CSCP) in the early 80's. The CSCP was conceived with a clear direction of turning the Singapore Government into a world-class exploiter of IT. It marked the beginning of computerisation in the public sector that focused on improving internal operational efficiencies through the automation of traditional work functions and reducing paperwork.

In the late 90's, the convergence of IT and telecommunications transformed the concept of service delivery. This required a paradigm shift in the way government services were delivered and the first  was launched in 2000. Adopting a customer-centric approach to delivering public services, it laid the foundation for the current .

          Diagram 1. illustrates the Singapore Government Journey e-Government

2. Model of Singapore e-Government Business.

The first e-Government Action Plan has provided a strong foundation for the implementation of the second Plan. The vision of the e-Government Action Plan was to be a leading e-Government to better serve Singapore and Singaporeans in the new knowledge-based economy. A total amount of S$1.5 billion was committed to this plan.

The e-Government strategic framework was centered on three critical relationship dynamics:

  •  
  •  

To move these three critical sectors towards the e-Government vision, the e-Government Action Plan prescribed the broad directions of ICT deployment with five  and six .

Diagram 2; Illustrates the 6 programs in the e-Government strategic framework and the 5 strategic thrusts

2.1 Government to Citizens (G2C)

Individuals can interact online with the Government on a vast range of matters. Available 24 hours a day, seven days a week, the  provides a single access point to government information and services. These are organized and integrated in intuitive categories. The portal has been popular with individuals and businesses. The hit rates of the portal have increased from 240,000 per month in October 2001 to 14.4 million hits per month in June 2003. Behind the success of eCitizen is the , a central facility that allows quick and efficient deployment of e-services.

Join now!

Launched on 1 March 2003, , or Singapore Personal Access, establishes a nation-wide personal authentication framework for e-services. With just a single identification and password to remember, SingPass makes it more convenient and easier for users to transact online with the Government. All Singapore residents above the age of 15, employment pass holders and their dependents are eligible for SingPass.

2.2 Government to Business (G2B)

For the business community, transacting online with the Government is now becoming the norm. Having easy and convenient online access to government agencies at all times means savings in time and money ...

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