How has the stakeholder environment of the child support Agency changed over the period of the case study.

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CHILD SUPPORT AGENCY

1.0 Introduction

Single parent population in the UK is increasing. The main stakeholder who gets affected by this social happening is the child of the parents who have separated. The Government of UK took the lead and created a new agency called Child Support Agency (CSA).  The CSA was a public sector agency.

 However this report explain the main stakeholder of the CSA and how could they be mapped in terms of interest, expectation and power.  Although it explain the stakeholder environment and how it has changed over the period of the case study and how it might change in the future.

2.0 Early history of Child Support Agency:

In 1991, the Prime Minister of UK said in the parliament that statistics showed that the single parent population in the UK was increasing. Therefore there is a need for creating a public organisation to protect the interest of the children of single parents and make feckless fathers to pay for their children. The Child Support Agency (CSA) then was born. (Appendix 1)

2.1 Problems facing CSA:

Process of assessment was complex and slow as the experience in the staff was not there to handle this situation.   Assessment legislation did not take into account remarriage and the new relationships acquired thereafter.  Although the government fixed targets and the agency was falling behind on meeting targets.

Parents who were on benefits were unable to claim any money from maintenance unless they came off social security which was not thought of by the formulators of CSA. Unfortunately Government put treasury first in order to reduce cost on social security rather than benefit the caring parent. (Appendix 2)

3.0 The main stakeholders of the child support agency

According to Huczynski A, and Buchannan D, (2001) stake holder is anyone with an interest or stake in the actions of the organisation and its members.

Kotlar P, (2000) defines such entities as customers, employees, suppliers and distributors as stakeholders.  He puts the stakeholder on top of the rest of the components that form an organisation. However the CSA stakeholders are summarized below:

3.1 Government

                        

3.1.1UK Parliament                          

3.1.2 MPs                                                

3.1.3 Benefits and welfare agency                  

3.1.4 Inland Revenue                          

3.1.5 Social security                          

3.1.6 The treasury                                  

3.1.7 Taxpayers                                  

3.1.8 Courts/councils                

3.1.9 Local authorities                            

3.1.10 Solicitors                                        

3.1.11 National Audit Office        

  1. Parents

                                               3.2.1  Natural parent

                                               

  1. Single mothers with care

  1. Single mothers on benefits

  1. Singe mothers not on any benefits

  1. Grandparents who look after children
  2. Grandparents who are not getting access

  1. Single parents  with ex violent husbands

  1. New partners and children

  1. Single fathers with care

  1. Honest and co-operative parents

3.3            CSA

  1. The staff

  1. Executive

  1. Management

  1. Unions

3.4             Media

  1. The Press

  1. TV

  1. Internet

3.5           Organisational Group

3.5.1         Single Parents organizations

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3.5.2         Gingerbread groups

3.5.3          Feminist Organisations

  1. Abused women group

4.0     CSA Stakeholder mapping in the current environment

4.1    Interest

 The maximum power is vested with single parents apart from the management of CSA, the government and natural parents.  Though having high power the Media unfortunately is seen to be only critical and not having keen interest. Staff of CSA are also seen to be less interested without much power.  This situation has to change drastically as the media and the staff ...

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