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The UK travel and tourism industry

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The UK Travel and Tourism industry Page 3 Public sector Page 4 Private sector Page 5 Voluntary sector Page 6 Tour operators Page 7 TUI profiles Page 7-8 Vertical/ horizontal integration Page 8-9 Different types of tour operators Page 10 The Association of British Travel Agents (ABTA) Page 11-13 Federation of Tour Operators (FTO) Page 13-14 The impact that technology has had on tour operators Page 14 Travel agent Page 15-17 The Guild of Business Travel Agents Page 17 Airlines and Airports Page 18-24 Accommodation Page 25-26 Bibliography Page 27 The UK Travel and Tourism Industry The Travel and Tourism Industry has grown rapidly since the Second World War and is now said to be one of the world's largest industries. The tourism industry is very fragmented, employing up to 1.7 million people who help provide a vast range of products, services and facilities to cater for the needs of their customers. Commercial Providers Private Sector Non-commercial providers Private Sector Core elements of the UK tourism industry Destination Transportation Accommodation Attractions Distribution channels Travel agents Direct sell Tour operators Tourists The structure of the UK travel and tourism industry The table above shows that the tourists are the focus of tourist activity in the UK, therefore without tourists there would be no need for an industry. The core elements of the industry: destinations, transportations, accommodation and attractions are supplied by different commercial and non-commercial providers, ranging from big companies such as Virgin Holidays and British Midland Airways, to local councils which provide leisure facilities and tourist information services for visitors. The travel and tourism industry is divided into the following sectors: Public Sector The services provided by the Public sector are provided for the public and paid for, collectively, through government. Their operation is ultimately accountable to elected bodies, including local councils and Parliament. Most public services are non-profit-making. Local authorities are by far the largest providers of local public leisure and tourism facilities and services such as: * Museums and art galleries ...read more.


Advantages of the Internet: * Gives travel agents the opportunity to have their own sites and greatly expands their contact. * The Internet is an information and transaction source. * The Internet can be used by anyone, therefore reaching a much larger audience. Disadvantages of the Internet: * Direct sales channels reduce distribution costs by having the consumer do the booking, therefore eliminating travel agency commission and computer reservation fees. * The Internet produces too much information therefore customers will be put off. * Customers sometimes question the privacy and security of the Internet, therefore will not purchase. Travel agent They sell a range of leisure and business travel products and services to outgoing, incoming and domestic tourists to meet their requirements. There are about 7,000 travel agencies in the UK, which are members of the Association of British Travel Agents (ABTA). There are different types of travel agencies, which include multiple, independent, maniple, e-agent and holiday hypermarkets. Travel agents are the link between the customers and the tour operators, and other principals such as airlines and hotels. Customers go to travel agencies in order to buy a holiday and other travel services. Therefore travel agents advise customers, they suggest possible holidays, they answer questions and make bookings for the customers. It is the travel agents job to ensure that they are selling the right holiday or travel service to the right customer. Travel agents also offer coach, flight, rail or ferry bookings, independent travel arrangements and specialist services for business travellers e.g. travel, car hire and accommodation. Some travel agencies may also provide their clients with ancillary products and services such as travel insurance, foreign currency and travellers cheques, arranging for passports and visas, booking airport parking and advice on health requirements. Multiple Retail Company: These are large retail organisations that own in excess of 100 travel agencies and their travel shops network gives them the opportunity to achieve a national level of distribution. ...read more.


Serviced accommodations include: * Hotels * Motels * Guesthouses * Bed and breakfast establishments * Youth hostels * Farm guesthouses Hotels are the most common type of serviced accommodation found in Britain. One type of serviced accommodation that has grown rapidly in recent years is the budget hotel sector, with brands such as Travelodge and Travel Inn. Hilton is the proud flagship brand of Hilton Hotels Corporation and the most recognized name in the global lodging industry. Conrad Hilton purchased his first hotel in Cisco, Texas back in 1919. Since that time they have grown to over 500 hotels in cities all over the world. "Be My Guest" is still the gracious and warm way they want for their guests to feel at Hilton hotels and resorts. Hilton fact sheet Number of properties Over 500 Hilton hotels worldwide Number of Rooms Over 147,667 rooms worldwide Other brand facts 98% brand awareness worldwide 72% overall guest satisfaction Travel inn services include: * Comfortable king size beds * Good quality duvets and pillows * En suite bathroom with bath and shower * Remote control TV and radio alarm * Tea and coffee facilities * Heater control facility * Spacious desk area should you need to work * Smoking and non smoking rooms * Cots available * Adapted rooms for customers with disabilities * 24 hour reception Full breakfast for �6.95 Kids under 10 eat free Self-catering or self-serviced accommodation includes: * Cottages * Villas and apartments * Chalets and log cabins * Camping and caravan sites * Hired motor homes * Second homes * Timeshare * Canal boats * Educational institutions * Camping barns * Home 'swaps' Self-catering accommodation is usually cheaper than serviced accommodation because less is provided. Many people prefer self-catering as it gives them more scope to plan their days as they please. Holiday centres that combine self-catering accommodation with activities and entertainments on a single site are also popular. They offer good quality, spacious bedrooms, comfortable surroundings and friendly service. ...read more.

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