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Analyse communication methods and assess their effectiveness in a care setting.

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1. ? Analyse communication methods and assess their effectiveness in a care setting (1000 words). ?Communication is the imparting or exchanging of information by speaking, writing or using some other medium? (www.oxforddictionaries.com). We all use a variety of communication techniques to both understand and to be understood. It is vitally important to have good communication between service users and service providers as it assists in building an effective working relationship. In a care setting all forms of communication are used whether this is face to face, electronically via emails or other special methods such as British Sign Language or Braille. A good working relationship allows a client to have their thoughts and concerns discussed, a good understanding of procedures, a well arranged care plan and offers respect. A good example of the communication cycle is by Edward Leigh - Model of Healthcare Communication (www.scmedical.org): Psychosocial ? The action of understanding, being aware of, being sensitive to and vicariously experiencing the feelings, thoughts and experience of another. An empathetic response could take as little as 30 seconds. The use of empathy can immediately put a client at ease. Interviewing ? First impressions are critical in building a rapport helping a client feel at ease. ...read more.


Poor record keeping undermines good care practice, leaves health and social care workers vulnerable to legal and professional challenges and increases workloads. When completing records it is good practice to follow the LACES method (City and Guilds Textbook page 248-251): Legible ? Handwriting has to be clear, if your handwriting is illegible other care givers will not understand what actions you have taken or what is expected of them. Accurate - Records must be based on fact and not your own personal opinion. Concise ? While workers need to record everything it must be concise, Keep it Short and Straightforward (kiss). Equality Based ? It is vital that health and social care values underpin all record keeping using positive language to reflect, respect and value equality and diversity. Shareable ? It is important to remember that service users have the right to access their records and therefore the recording must be fit for sharing with clients. Computerised Communication A wide amount of information is now easily accessed via the internet. Computerised communication is defined as a means of communication through computer mediated formats. For example instant messages, emails, chat rooms and social networking. Computerised communication is used when a transaction occurs through use of two networked computers (www.uk.ask.com). ...read more.


Gestures We wave, point, beckon, and use our hands when we?re arguing or speaking animatedly expressing ourselves with gestures often without thinking. However, the meaning of gestures can be very different across cultures and regions, so it is important to be careful to avoid misinterpretation. Eye contact Eye contact is an especially important type of nonverbal communication. The way you look at someone can communicate many things, including interest, affection, hostility, or attraction. Eye contact is also important in maintaining the flow of conversation and for gauging the other person?s response. Touch We communicate greatly via touch. Messages can be given by: a weak handshake, a timid tap on the shoulder, a warm bear hug, a reassuring slap on the back, a patronizing pat on the head, or a controlling grip on your arm. Space We all have a need for personal space, although that need differs depending on the culture, the situation, and the closeness of the relationship. You can use personal space to communicate many different nonverbal messages, including signals of intimacy and affection, aggression or dominance. Voice When we speak clients listen to our voice hearing our pace, volume, tone and inflection, and sounds that convey understanding, such as ?ahh?. A tone of voice can indicate sarcasm, anger, affection, or confidence. ...read more.

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