• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Analyze how communication in health and social care settings assists patients/service users and other key people.

Extracts from this document...

Introduction

D1. Analyze how communication in health and social care settings assists patients/service users and other key people. Supporting service users Service users in the health and social care environment are helped and sustained by good practice of work and training in order to make sure that the service users are empowered and their needs are supported according to the care value base. The care value base will make sure that the service user feels valued; safe and protected; attended and listened to; for dignity to be sustained; and to be as independent as much as they can. In order for this to happen in the health and social care environment training is provided; care workers must have the qualifications needed; suitable facilities and tools for the care; individual' who consider others to the point of making a difference to improve their lives and trust that this will happen and a true +skill and talent to help people to accomplish their basic human needs. "Supportive communication involves building an understanding of the service user's needs through effective reflective listening skills" (Stretch et al, 2007, pp 38). Another way is to use non-verbal behavior however it depends on the way that it is expressed. ...read more.

Middle

order to express nearness and assurance; make sure that sufficient light is available; explain the surroundings and people to the fullest; attentive of well-being and possible danger to the person; use the communication that the person favors such as Braille; make sure that the individual has availability to visual aids such as glasses; and promote regular check-ups to assess the person's vision. Speech difficulties When people with visual difficulties are supported they must be asked what help they are in need of. If they are in need of any the care worker must make sure that the service user is able to see your face and facial expressions; not to hurry the person or seem intolerant; unless the other person has given permission to finish their sentence then it is best not to do this; use the communication that the person favors; allow the person to take part in one-to-one and group situations in order to communicate, by encouraging, helping and confidence; go for further training to develop communication skills and encourage the person to use speech aids as suitable. Empowerment Empowerment is described as allowing an individual to be independent concerning choice, opportunity and understanding. ...read more.

Conclusion

will not feel important and not have self-esteem if their confidential details are shared amongst other people; a professional service that values clients must keep their information private; it is statutory for personal records to be confidential; clients may be put in danger if their if their personal information such as if their address is shared amongst others. Trust If a client trusts their care worker to not pass on their personal information then they will be keener in opening up. Self-esteem When trust is conquered within the client and the care worker then it shows that the care worker respects the service user. Safety The care workers must ensure that all information is kept confidential in the case of an individual being inspired and going to the client's house and taking their stuff. Staying professional "Medical practitioners and lawyers have always kept strict confidentiality as past of their professional role. If services users are to receive a professional service, care workers must copy this example." (Stretch et al, 2007, pp 40). Reference: Stretch, B. & Whitehouse, M. (2007) BTEC National: Health & Social Care (Book 1). Heinemann Langridge, E., Bossons, L., Boys, D., Michie, V. & Roe, J. (2007) BTEC National: Health & Social Care (Book 1). Nelson Thomas. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level Healthcare section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level Healthcare essays

  1. Marked by a teacher

    barriers to communication

    4 star(s)

    I found it much more challenging interacting with a group of children as their attention span seemed to be very low and as soon as something did happen their minds seem to wonder off and the topics that came up during the conversation were very random and almost unexpected.

  2. Developing Effective Communication in Health and Social Care

    Television and Radio are visual and sound systems to communicate information. They come under recorded information as a type of interpersonal communication that enables the re-experience of messages from the past. Other examples are CDs, videos, tapes etc. Different types of interactions in Oakwood School can be: People involved Language

  1. POSITIVE CARE ENVIRONMENT

    speaking to service users they use language which service users understand and avoid using to much jargon. A service user is a member of the public who is receiving or obtaining care from a health and social care service. Service users are divided into 4 categories, these are: Early learning

  2. The role of effective communication and interpersonal interactions in health and social care settings

    For example, mobile phones can be used to make calls but we can also use them to send text messages and emails. In a health and social care context, many different setting depend on technology. interpersonal Interactions speech & language (slang, j argon etc)

  1. Report on Counselling for Health and Social Care

    When the client presents a problem or a request for information, which is beyond the counsellors level of competency or qualification. 2. When the counsellor feels that their personality differences (which cannot be resolved) interfere with his or her effective progress.

  2. Health and Social Care Communication. Examples from work with a service user with ...

    Achievements and disappointments 4. Adjustment to life?s changes 5. Social inclusions In using reminiscent therapy with Majella, this may help me to assist her in better memory recall and it could also help to improve her quality of life. It can provide an enjoyable talking point between Majella and I, helping to improve communication resulting in Majella feeling listening to, and this will potentially increase her sense of self-worth.

  1. Unit 5 Anatomy and physiology in health and social care

    Axial Skeleton: Axial skeleton forms the axis of human body. It consists of Skull, vertebral column and thoracic cage. Skull: Skull is that part of human skeleton that forms the bony framework of the head. It consists of 22 different bones that are divided into two groups: bones of cranium and bones of face.

  2. Health and Social Care Unit 3 Health and Well being

    Environmental emergencies Emergencies, conflicts, and disasters happen frequently, including natural disasters, chemical or radiological incidents. These can be such things as nuclear reactors venting toxic gases that not only can seriously harm the people living in the area and cause defects, but also the area remains radioactive for a long

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work