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Analyze how communication in health and social care settings assists patients/service users and other key people.

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D1. Analyze how communication in health and social care settings assists patients/service users and other key people. Supporting service users Service users in the health and social care environment are helped and sustained by good practice of work and training in order to make sure that the service users are empowered and their needs are supported according to the care value base. The care value base will make sure that the service user feels valued; safe and protected; attended and listened to; for dignity to be sustained; and to be as independent as much as they can. In order for this to happen in the health and social care environment training is provided; care workers must have the qualifications needed; suitable facilities and tools for the care; individual' who consider others to the point of making a difference to improve their lives and trust that this will happen and a true +skill and talent to help people to accomplish their basic human needs. "Supportive communication involves building an understanding of the service user's needs through effective reflective listening skills" (Stretch et al, 2007, pp 38). Another way is to use non-verbal behavior however it depends on the way that it is expressed. ...read more.


order to express nearness and assurance; make sure that sufficient light is available; explain the surroundings and people to the fullest; attentive of well-being and possible danger to the person; use the communication that the person favors such as Braille; make sure that the individual has availability to visual aids such as glasses; and promote regular check-ups to assess the person's vision. Speech difficulties When people with visual difficulties are supported they must be asked what help they are in need of. If they are in need of any the care worker must make sure that the service user is able to see your face and facial expressions; not to hurry the person or seem intolerant; unless the other person has given permission to finish their sentence then it is best not to do this; use the communication that the person favors; allow the person to take part in one-to-one and group situations in order to communicate, by encouraging, helping and confidence; go for further training to develop communication skills and encourage the person to use speech aids as suitable. Empowerment Empowerment is described as allowing an individual to be independent concerning choice, opportunity and understanding. ...read more.


will not feel important and not have self-esteem if their confidential details are shared amongst other people; a professional service that values clients must keep their information private; it is statutory for personal records to be confidential; clients may be put in danger if their if their personal information such as if their address is shared amongst others. Trust If a client trusts their care worker to not pass on their personal information then they will be keener in opening up. Self-esteem When trust is conquered within the client and the care worker then it shows that the care worker respects the service user. Safety The care workers must ensure that all information is kept confidential in the case of an individual being inspired and going to the client's house and taking their stuff. Staying professional "Medical practitioners and lawyers have always kept strict confidentiality as past of their professional role. If services users are to receive a professional service, care workers must copy this example." (Stretch et al, 2007, pp 40). Reference: Stretch, B. & Whitehouse, M. (2007) BTEC National: Health & Social Care (Book 1). Heinemann Langridge, E., Bossons, L., Boys, D., Michie, V. & Roe, J. (2007) BTEC National: Health & Social Care (Book 1). Nelson Thomas. ...read more.

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