• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Analyze how communication in health and social care settings assists patients/service users and other key people.

Extracts from this document...

Introduction

D1. Analyze how communication in health and social care settings assists patients/service users and other key people. Supporting service users Service users in the health and social care environment are helped and sustained by good practice of work and training in order to make sure that the service users are empowered and their needs are supported according to the care value base. The care value base will make sure that the service user feels valued; safe and protected; attended and listened to; for dignity to be sustained; and to be as independent as much as they can. In order for this to happen in the health and social care environment training is provided; care workers must have the qualifications needed; suitable facilities and tools for the care; individual' who consider others to the point of making a difference to improve their lives and trust that this will happen and a true +skill and talent to help people to accomplish their basic human needs. "Supportive communication involves building an understanding of the service user's needs through effective reflective listening skills" (Stretch et al, 2007, pp 38). Another way is to use non-verbal behavior however it depends on the way that it is expressed. ...read more.

Middle

order to express nearness and assurance; make sure that sufficient light is available; explain the surroundings and people to the fullest; attentive of well-being and possible danger to the person; use the communication that the person favors such as Braille; make sure that the individual has availability to visual aids such as glasses; and promote regular check-ups to assess the person's vision. Speech difficulties When people with visual difficulties are supported they must be asked what help they are in need of. If they are in need of any the care worker must make sure that the service user is able to see your face and facial expressions; not to hurry the person or seem intolerant; unless the other person has given permission to finish their sentence then it is best not to do this; use the communication that the person favors; allow the person to take part in one-to-one and group situations in order to communicate, by encouraging, helping and confidence; go for further training to develop communication skills and encourage the person to use speech aids as suitable. Empowerment Empowerment is described as allowing an individual to be independent concerning choice, opportunity and understanding. ...read more.

Conclusion

will not feel important and not have self-esteem if their confidential details are shared amongst other people; a professional service that values clients must keep their information private; it is statutory for personal records to be confidential; clients may be put in danger if their if their personal information such as if their address is shared amongst others. Trust If a client trusts their care worker to not pass on their personal information then they will be keener in opening up. Self-esteem When trust is conquered within the client and the care worker then it shows that the care worker respects the service user. Safety The care workers must ensure that all information is kept confidential in the case of an individual being inspired and going to the client's house and taking their stuff. Staying professional "Medical practitioners and lawyers have always kept strict confidentiality as past of their professional role. If services users are to receive a professional service, care workers must copy this example." (Stretch et al, 2007, pp 40). Reference: Stretch, B. & Whitehouse, M. (2007) BTEC National: Health & Social Care (Book 1). Heinemann Langridge, E., Bossons, L., Boys, D., Michie, V. & Roe, J. (2007) BTEC National: Health & Social Care (Book 1). Nelson Thomas. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level Healthcare section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level Healthcare essays

  1. Marked by a teacher

    barriers to communication

    4 star(s)

    As they was all sitting on the roundabout I thought it would be a good idea to talk to them all whilst they were sitting there in a circle and they were all facing each other. They all said it was okay for me to talk to them and use

  2. POSITIVE CARE ENVIRONMENT

    In order to promote a positive care environment it is essential that carers are aware of the rights service users have and many rights are supported by legislations. Service users have the right to effective communication which is supported by the Code of Practice, therefore care practitioners must ensure when

  1. Identify how five specific communication needs of service users may be assisted, including non-verbal ...

    off air conditioners * Insist that people do not talk during an important conversation * Look into floor rugs and or acoustic wall panels * Use an FM device to enhance signal to noise ratio (Plumley, 2008) This communication need is important because the service user with the hearing impairment can communicate with other people.

  2. Health and Social Care Unit 3 Health and Well being

    For my chosen health promotion topic I have chosen the issue of smoking therefore focusing my research around No smoking day. No Smoking Day is an annual health awareness day in the United Kingdom that is intended to help smokers who want to quit smoking.

  1. Health and Social Care Communication. Examples from work with a service user with ...

    As I am caring for Majella, I may notice that communication with her has become more difficult and she struggles to communicate with not only me but also family and friends. Service users who have memory loss lose particular communication abilities during the early, middle and late stages of their memory loss.

  2. AS Health & Social Care Communication. Example from a playschool setting.

    She was talking calmly and encouragingly, listening to the children about their concerns and answering their questions. This relaxed unofficial discussion was carried out during snack time. The playschool use times like snack time to ease the children into the idea of going to school and encourage forward thinking in a relaxed positive environment.

  1. Report on Counselling for Health and Social Care

    How does that make you feel? What emotions do you have about this? When counsellors ask these questions or make statements, they are giving the clients an opportunity to focus on the things that seem out of view for them which may involve bringing up painful emotions.

  2. Types of communication including factors that support and inhibit communication within a care setting ...

    Such as a carer to another carer, may use lengthy words to describe a service user?s welfare. But when the carer is talking to the service user about their welfare them may use shorter and less complicated sentences to make sure the service user understands and takes in everything that is said.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work