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Anylsis of questionnaire on patients views

Extracts from this document...

Introduction

Report on Patients' views Introduction: In this report the focus will be to investigate the waiting time the patient has to wait before he or she sees the dentist or the dental hygienist. In addition the research undertaken will explore the quality of the services provided and how it can be improved. The questionnaire is based on twelve questions which are related to the waiting time the patient has to wait and the services provided in the waiting room. The objective of conducting this research is to improve the services and increase the patient's satisfaction. Methodology: The questionnaire was handed to a random sample of 60 patients to be filled while their waiting to see the dentist. Purposive sampling method was used in the research where the results can not be used to generalise the whole population because they have not been selected randomly. The patients of this dentist were selected as the case to be explored, that is because they are the only group of our interest. However the valuable information they provide can not necessarily represent the population. The focus was on this sub-group of customers who attend specifically to this football club. The customers were handed a questionnaire asking them about their opinions on the service provided and the waiting time they had to wait before they see the dentist. The patients were randomly selected and they all had an equal chance of being asked to fill the questionnaire. The questionnaire was handed to each patient as they checked in for their appointment at reception. They were asked to complete the questionnaire and return by posting it in the box provided at the reception desk. They were ensured that the questionnaire is anonymous and confidential, in order to gain their trust and increase the response rate. The response rate was very high. The questionnaire was distributed to 60 patients, out of these 60 patients 58 participated and returned the questionnaire back in the box. ...read more.

Middle

The degree of freedom will be rounded to the nearest 10, because the degree of freedom 74 is not present at the chi-square distribution table. Taking 70 as the df. The value of chi square is 80.399. It is less than the value from the table(X2 0.05, 5df= 90.53). The differences are not significant at the 5% level and we do not reject H0. It is likely there is no association between the age of the patients who had to wait 10 minutes or less with the age of those who had to wait more than 10 minutes. Investigation if there is as association between the gender of the patient and the cleanliness of the waiting room. Hypothesise: Testing level at 5% H0: There is no association between the gender of the patients and the cleanliness of the waiting room. H1: There is association between the gender of the patients and the cleanliness of the waiting room. Looking at the table we can see that 24 of the males rated the waiting room as clean or very clean. They represent 77.4% of the males who answered this question. However 12 females rated the waiting room as clean or very clean. They represent 48% of the total females who participated on answering this question. We can see that there is a big difference between the males and the females regarding their views on the cleanliness of the waiting room, but it does not necessary means that there is an association between the gender and the cleanliness of the waiting room. Number of columns= 6 Number of rows=4 Degree of Freedom= (No of rows-1)* (No of columns-1) (2-1)*(5-1) = 4 Degree of freedom= 4 The value of chi square is 6.353. It is less than the value from the table for 8 df (X2 0.05, 4df= 15.51). The differences are not significant at the 5% level and we do not reject H0.It is likely that there is no association between the gender of the patients and the cleanliness of the waiting room. ...read more.

Conclusion

"Yes for all of the time" 2= "Yes for some of the time" 3= "No" 4= "Don't know" 9= "Missing" Seatcomf Seat Comfort -1= "N/A" 1= "Yes" 2= "No" 3= "Don't know" 9= "Missing" Waiting Waiting time after booking your appointment 1= "Seen early" 2= "On time" 3= " Waited up to 10 minutes" 4= " Waited 11 to 30 minutes" 5= "Waited more than 30 minutes" 6= "Don't know" 9= "Missing" Apology Apology for the delay -1= "N/A" 1= "Yes" 2= "NO" 3= "Don't know" 9= "Missing" Toldwait Told how long you have to wait? -1= "N/A" 1= "Yes" 2= "No" 3= "Don't know" 9= "Missing Facmagaz Did you use the magazine facilities in the waiting room? 1= "Yes" 2= "No" 9= "Missing" Facnewsp Did you use the newspaper facilities in the waiting room? 1= "Yes" 2= "No" 9= "Missing" Facdrink Did you use the drink machine facilities in the waiting room? 1= "Yes" 2= "No" 9= "Missing Factoilt Did you use the toilet facilities in the waiting room? 1= "Yes" 2= "No" 9= "Missing Otherfac Other facilities you would like to see in the waiting room? 1= "improve the quality and the number of seats" 2= "T.V" 3= "Add new magazines" 4= "entertainment for children" 5= "introduce lift facilities" 9= "Missing" Othercom Other comments 1= "Out of date magazines" 2= "Improve the heating in the waiting room" 3= "Apology and explanation for the delay" 4= "Good to be seen early" 9= "missing" New Variables Short Name Long Variable Name Coding waiting2 waiting less than 10 1= "waited 10 minutes or less" 2= "waited more than 10 minutes" 3= "don't know" 9= "missing" apology2 Apology for waiting 1= "Yes" 2= "NO" 3= "Don't know" 9= "Missing Variable View This slide shows all the variables that have been created including the new ones which have been created by recoding existing variables. Summary Statistics Box and Whiskey Diagram for the Age of the patients Ages Frequency tables ?? ?? ?? ?? 1 Abdelrahman Hamid 2405332 ...read more.

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