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A03b Control Vs problem orientation This type of person is very dominating and likes to feel on top, if controlling people get questioned/ confronted then they generally tend to feel out of place; they try not to let people know that they have lost control so they divert the question or reply in a rude manor. This person is very understanding, and empathetic if they are put on the spot they generally look at all the different things that are effecting causing it and try to resolve it in a problem solving approach. In a care home a lady asks a nurse that is passing buy for a cup of tea, the nurse is very busy. In a problem solving approach the nurse will say "I am very busy at the moment but I will see what I can do, you may not get it straight away but you will get it" A controlling person would generally be put on the spot by this kind of question and reply in a rude manor in order to feel in charge and in control of the situation "no, not until 5 o'clock". Thompson's theory helps care workers to put themselves in the patients shoes, how is what they are doing/ saying effecting the patient. ...read more.


Bad effects of strategy include the constant desire to over power and look down on people. This makes people feel very uncomfortable and out of place and could potentially cause un-necessary stress and anxiety. So once again it is important to level your self on a scale knowing when it is appropriate or not is good communication. Superiority Vs neutrality and empathy This stage is basically about not judging a 'book by its cover', Thompson basically says don't judge them by how they seen (what they are wearing ETC) judge them by who they are (get to know them before you judge them). Empathy and neutrality focus on how people show concern and in-difference towards one another. A nurse showing empathy would learn people's names and listen to what they have to say and attempts to understand the feelings, needs and interests. A neutral nurse wouldn't learn names and would be relatively distant with the patients they would however understand and react to people's feelings, needs and interests. A superior nurse or a nurse who feels of them selves as superior treats everyone differently because they do not consider them as equals. A superior person doesn't ever find peoples contributions good enough, and doesn't value there input and generally isn't interested in feedback or what people have to say. ...read more.


Body language is also important in this stage; if you don't get it right in this stage then people will misjudge you if your happy and smiley about leaving then people are going to think that happy to leave and wonder if they done something wrong in order to make you so happy to leave. Good things about this stage is that you get to recognise just how much you have achieved, it is also good because it link is with Thompson's final stage superiority vs. neutrality and empathy. You get the ones who are upset about leaving (empathetic) ten you get the ones who aren't upset but may miss people (neutral) then you get the ones that are happy to leave without as much as saying goodbye (superiority). This stage is negative because people are upset to go there communication becomes negative also. You get saddens expressed in body language people walking around slowly with there heads down and using bad eye contact and very low monotone voices. Thompson sees communication as either end of a continuum from good to bad depending on the situation or the person. Tuckman doesn't say good and bad communication but in is sections it is obvious what he means especially in the titles. http://books.google.co.uk/books?id=3tY6tBDsP4cC&pg=PA225&lpg=PA225&dq=superiority+and+neutrality+vs+empathy&source=web&ots=2cTxioUmSa&sig=FriGYt4jxEPM3bis_brJ7aSOTj4&hl=en&sa=X&oi=book_result&resnum=4&ct=result ...read more.

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