Service standards in social care
Policies and legislation standards in social care are being developed in a range of areas. Nursing facilities are one way of developing standards, which would be monitored by trusts and social services working together in partnership. In the nursing facilities there are local councils, hospital trusts, volutary areas, and older people. There are meetings that take place that they help set up action plans and targets set by the government, which these will then be monitored. They have come up with immunisations for elderly people over 65 and exercise programmes for the elderly, many care homes would need to be part of these standards as they may have elderly and this would then benefit those residents giving them the service standards they need. In chamberlayne they collect evidence throughout the year and then this serves towards an improvement as they reconsider strategies for reaching their targets set. They also have monthly quality performance visits, monthly profiling reports and OFSTED inspections regulalrly so they can keep up with meeting their targets and ensuring they are doing everything they can.
Using performance measures in social care
The commision for social care inspections is respoinsible for;
1. Inspections of all social care organisations against nationals standards and publishing reports.
2. Registering services that are met national minimum standards.
3. Inspections of local services authorities.
4. Publishing an annal report to parliament on progress in social care and analysing expediture.
5. Publishing star ratings for local authorities.
The commission for social care inspection sets out regulations, standards and information about specific social care standards. These would apply to chamberlayne; these are a way of promoting a good practice and identifying areas for improvement. Chamberlayne will have inspections to make sure that theya re carrying out the right standards for the children and parents, to make sure that they are happy with the service they are providing and to point out areas of weakness which they can improve.
Chamberlayne childrens centre registered in 2009. It is run by the local authority and operates from a room within the sure start centre, a converted school building in hampshire. Children share an enclosed outdoor play area with the on site pre-school. The centres opening hours are from 08:00 to 18:00 each day, with facilities available for parents and users of the centre. They are registered on the early years register and the voluntary and complusory parts of the childcare register. A maximum of 20 children aged eight may attend at one time, currently they have around 14 children there at the moment in the early years age range. There are few members of staff, around 5, who are employed to work with the children, all have early years qualifications to a certain level.
Overall the quality of the provision is good. Staff are successful in meeting childrens care and learning needs during the short time they attend. They are also in tune with childrens settling in needs and sensitively support them during their play. Children who have english as a second language they receive support from bilingual staff which help them feel safe and secure. They under go regular evaluations to indentify area's for improvement.
They have very good organisation of the centre that ensure children and families are put first which results in a very positive outcome for the children. Staff are trained in health and safety and have a good knowledge of the safeguarding procedure.
The overall effectiveness of the early years provision
The effectiveness of leadership and management of the early years provision
The quality of the provision in the Early Years Foundation Stage
Outcomes for children in the Early Years Foundation Stage
The key inspection judgements and what they mean
Grade 1 is Outstanding: this aspect of the provision is of exceptionally high quality Grade
2 is Good: this aspect of the provision is strong Grade
3 is Satisfactory: this aspect of the provision is sound Grade
4 is Inadequate: this aspect of the provision is not good enough
How well does the setting meet the needs of the children in the Early Years Foundation Stage? → 2
The capacity of the provision to maintain continuous improvement → 2
How effectively is the Early Years Foundation Stage led and managed? → 2
The effectiveness of leadership and management in embedding ambition and driving improvement → 2
The effectiveness with which the setting deploys resources → 1
The effectiveness with which the setting promotes equality and diversity → 2
The effectiveness of safeguarding → 2
The effectiveness of the setting’s self-evaluation, including the steps taken to promote improvement → 2
The effectiveness of partnerships → 2
The effectiveness of the setting’s engagement with parents and carers → 2
The quality of the provision in the Early Years Foundation Stage → 2
Outcomes for children in the Early Years Foundation Stage → 2
The extent to which children achieve and enjoy their learning → 2
The extent to which children feel safe → 2
The extent to which children adopt healthy lifestyles → 2
The extent to which children make a positive contribution → 2
The extent to which children develop skills for the future → 2
Quality Assurance Questionnaire
Q1.
Are you male or female?
Male
Female
Q2.
How old are you?
Under 18 55 to 64
18 to 24 65 to 74
25 to 34 75 to 84
35 to 44 85 or over
45 to 54
Q3.
How satisfied are you with the hours that
Your GP surgery is open?
Very satisfied
Fairly satisfied
Neither satisfied nor dissatisfied
Fairly dissatisfied
Very dissatisfied
I’m not sure when my GP surgery is open
Q4.
Generally, how easy is it to get through to
Someone at your GP surgery on the phone?
Very easy
Fairly easy
Not very easy
Not at all easy
Haven’t tried
Q5.
How do you normally book your
Appointments to see a GP or nurse at your
GP surgery?
In person
By phone
By fax machine
Online
Doesn’t apply
Q6.
How long after your appointment time do
You normally wait to be seen?
I don’t normally have appointments at a particular time
Less than 5 minutes
5 to 15 minutes
More than 15 minutes
Can’t remember
Q7.
Last time you saw or spoke to a GP from your GP surgery, how good was that GP at each of the following?
Giving you enough time
Very good
Good
Neither good nor poor
Poor
Very poor
Doesn’t apply
Listening to you
Very good
Good
Neither good nor poor
Poor
Very poor
Doesn’t apply
Explaining tests and treatments
Very good
Good
Neither good nor poor
Poor
Very poor
Doesn’t apply
Involving you in decisions about your care
Very good
Good
Neither good nor poor
Poor
Very poor
Doesn’t apply
Treating you with care and concern
Very good
Good
Neither good nor poor
Poor
Very poor
Doesn’t apply
Q8.
How long after initially contacting
The surgery did you actually see or speak to them?
On the same day
On the next working day
A few days later
A week or more later
Can’t remember
Q9.
How helpful do you find the receptionists at
Your GP surgery?
Very helpful
Fairly helpful
Not very helpful
Not at all helpful
Don’t know
Q10.
Would you recommend your GP surgery
To someone who has just moved to your local area?
Yes, would definitely recommend
Yes, would probably recommend
Not sure
No, would probably not recommend
No, would definitely not recommend
Don’t know
Q11.
Overall, how would you describe your experience of your GP surgery?
Very good
Fairly good
Neither good nor poor
Fairly poor
Very poor
Quality Assurance Questionnaire Results
Q1.
Are you male or female?
Male 1
Female 9
Q2.
How old are you?
Under 18 5 55 to 64
18 to 24 3 65 to 74 1
25 to 34 75 to 84
35 to 44 1 85 or over
45 to 54
Q3.
How satisfied are you with the hours that
Your GP surgery is open?
Very satisfied 2
Fairly satisfied 7
Neither satisfied nor dissatisfied 1
Fairly dissatisfied
Very dissatisfied
I’m not sure when my GP surgery is open
Q4.
Generally, how easy is it to get through to
Someone at your GP surgery on the phone?
Very easy
Fairly easy 8
Not very easy 1
Not at all easy 1
Haven’t tried
Q5.
How do you normally book your
Appointments to see a GP or nurse at your
GP surgery?
In person 2
By phone 10
By fax machine
Online
Doesn’t apply
Q6.
How long after your appointment time do
You normally wait to be seen?
I don’t normally have appointments at a particular time
Less than 5 minutes
5 to 15 minutes 7
More than 15 minutes 3
Can’t remember
Q7.
Last time you saw or spoke to a GP from your GP surgery, how good was that GP at each of the following?
Giving you enough time
Very good 4
Good 5
Neither good nor poor 1
Poor
Very poor
Doesn’t apply
Listening to you
Very good 3
Good 6
Neither good nor poor 1
Poor
Very poor
Doesn’t apply
Explaining tests and treatments
Very good 2
Good 8
Neither good nor poor
Poor
Very poor
Doesn’t apply
Involving you in decisions about your care
Very good 1
Good 8
Neither good nor poor 1
Poor
Very poor
Doesn’t apply
Treating you with care and concern
Very good 3
Good
Neither good nor poor 7
Poor
Very poor
Doesn’t apply
Q8.
How long after initially contacting
The surgery did you actually see or speak to them?
On the same day 2
On the next working day
A few days later 5
A week or more later 3
Can’t remember
Q9.
How helpful do you find the receptionists at
Your GP surgery?
Very helpful
Fairly helpful 6
Not very helpful 4
Not at all helpful
Don’t know
Q10.
Would you recommend your GP surgery
To someone who has just moved to your local area?
Yes, would definitely recommend 3
Yes, would probably recommend 4
Not sure 2
No, would probably not recommend
No, would definitely not recommend 1
Don’t know
Q11.
Overall, how would you describe your experience of your GP surgery?
Very good 2
Fairly good 6
Neither good nor poor 2
Fairly poor
Very poor
As you can see from my questionaire most people are generally happy with the services that their local doctors surgery give, however as you can see above there could be a few things that could be improved like making recepciontists more helpful by maybe giving them more information about things so they are of more use to the patients.
Another thing is contact times, I know that doctors surgerys are in high demand but still people are finding that they have to wait a long time after contacting them before they even get back intouch with them and then they have to wait further ammounts of time until the appointment. So being able to improve reaction times would be beneficial.
by
uhwkhdkawjl (student)
