• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month
Page
  1. 1
    1
  2. 2
    2
  3. 3
    3
  4. 4
    4
  5. 5
    5
  6. 6
    6
  7. 7
    7
  8. 8
    8
  9. 9
    9
  10. 10
    10
  11. 11
    11
  12. 12
    12

Assess the role of effective communication and interpersonal interaction in health and social care with reference to theories of communication

Extracts from this document...

Introduction

´╗┐Minhaz Miah Suffolk New College Unit: 1 Assignment title: Communication in Health and Social Care 1. 1.0: P2 Discuss theories of communication 2.0: M1 Assess the role of effective communication and interpersonal interaction in health and social care with reference to theories of communication Theories of communication provide ways of analysing communication between people and give care practitioners an insight into what works and why as communication is such a key factor in their job role. Effective communication involves a two-way process in which each person tries to understand the viewpoint of the other person. Good communication involves the process of checking, understanding, using reflective or active listening.[1] We study the main theories of communication below. 1.1: Argyles Theory Michael Argyle studied and developed theories on human communication and also interpersonal interaction. He looked at both verbal and non-verbal[2] communication. Argyle created a communication cycle, this is figure one, which helps us to understand, describe and also predict how communication occurs in one to one situations. Figure 1: The Communication Cycle Argyle explained that communication is a skill that needs to be learnt and also practised like any other skill. He also claimed that communication is basically a two way process which involves people sending, receiving and also responding to each other?s verbal and also non verbal messages. ...read more.

Middle

A strong set of shared standards, norms of behaviour and a group culture begins to emerge. The group then agrees and focuses on one achievement within the group. They also begin to share plans. The group then becomes consistent, group members start to develop and everyone within the group works together to resolve problems. 4. Performing: this is the stage where the group starts to mature and begins to work more effectively. The members of the group now tend to focus more on the main goal that they want to achieve rather than on things like relationships between the members. The group relationship by this stage has become more secure as this is based on trust and shared support. A group may or may not achieve the performing stage. Effective teams do but other less effective groups may stop at one of the earlier stages, especially if they are unable to resolve the challenges or crises linked with that stage of group development. Successful communication within a group situation is a key factor on whether a group reaches the performing stage. Group communication is different to one-to-one communication. People often interact and communicate differently in group situations compared with when they are interacting in one-to-one situations. ...read more.

Conclusion

The communication with the people is better and also more direct between the members. Figure 5: Circular group structure There is a complex type of group called clique.[4] People that belong to this inner group have close contact and they tend to communicate better with other people. Other members feel inaccessible and also they find quite difficult to communicate and interact with the group as a whole. Communication can be hard and it may not flow freely in a clique style structure. In health and social care settings care workers can be based around different group structures. Figure 6: Clique structure Effective interpersonal communication is very important in the health care area. Communication between the carer and the patient is one of the most important fundamentals for improving the patient?s approval. Patients that understand their illness and procedure they may need to take such as treatment or operation and if they believe that the carer is concerned and will support them they will (patient) show better satisfaction and more likely to able to communicate better with you and the trust builds up. The better communication that you have with the patients or the service user the more they open up about information about their health and their illness that they have been suffering. Effective interpersonal communication also helps the health system by making it more competent and also cost effective. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level Healthcare section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level Healthcare essays

  1. Marked by a teacher

    P3 explain factors that may influence communication and interpersonal interaction in health and social ...

    3 star(s)

    When the service user want something the service provider can make a colourful poster for sings or markers to communicate correctly where the place is located. Changes can also be accommodated to help the service users with hearing problems. For example if a service user has difficulty hearing and does

  2. Marked by a teacher

    There are many theories that involve communication to help improve interactions. They are structure ...

    3 star(s)

    The Equality of opportunity is also a theory that the teachers gives each individual time to communicate with them about how they like the nursery and what activities they want to do first. Equality is taken into consideration in this theory as the same amount of opportunity to all the children are given to speak to the teacher.

  1. Explain the role of effective communication and interpersonal interaction in a health and social ...

    It suggests that we aim of how we will say things and what we want to say as well as what we want the other person to do with that information that's been passed on. This is the stage in which we think a lot about how we will communicate

  2. Developing Effective Communication in Health and Social Care

    As I was working in a class mixed with year 2 and 3 of children age between 6 and 8 years old. I have been very impressed and learnt a lot from my observation how the communication has been carried out between teacher to students, students to students, teacher to member of staff or parents etc.

  1. Communication in Health and Social Care. Within this piece of work I am ...

    For example, nodding; The eyes - blinking, staring; The nose - wrinkled; The lips - smiling, pouting, kissing, poking out our tongue; The jaw - Open, closed, clenched. Facial Expressions: This is very important when communicating with a service user.

  2. Acitivy and Disengagement Theories

    These theories also differ where the Disengagement theory says that people change when they become older, their body, social behaviours, things they participate in - just generally in their lives. But the Activity theory says that older people should stay the same, they should ignore these changes - they should

  1. Child development - patterns of development. To increase my awareness and knowledge of ...

    16 months * Begin to copy and imitate other peoples facial expressions 15 months 16 months * Shows excitement 18 months 20 months * Shows signs of jealousy 18 months 20 months * Begins to have an attitude 1 and a half years 3 years Pre-school Use of facial expressions

  2. Unit 7 P2 AND M1 explain different sociological approaches to health and ill ...

    keep on paying for the medication which can be solved by looking at the social or environmental factors of the illness. In addition, the biomedical model of health also relates to the functionalist approach of health, this is because it specifies that health is the absence of disease and within

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work