Task B, AO1

Communication in care settings

Introduction

Care values

Care values are standards and codes of practice that identify moral rights of service users. These are set by the general social care council in ability to make service users feel valued.

Care values are important to work supportively. These include understanding the importance of diversity and cultural variation, maintaining confidentiality and promoting the rights of service users. It is important that these care skills are put into practise when working with a service user in order to make them feel valued; rather than just knowing the right skills.
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Maintaining service user's confidentiality is considered a cornerstone of the counseling profession, and should be guarded at extreme costs. This is a right all service users have. Establishing trust between care workers and service users is vital in being successful.

Service users need to feel they can trust a care worker to keep their personal information to themselves. This demonstrates respect for service users, helping them to promote trust, and helps them to feel valued and to maintain their self esteem. If they do not feel like they can trust the service user, they are more ...

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