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Communication - A comprehensive description of two different types of communication used in chosen setting.

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´╗┐Rebecca Burns Statement A A comprehensive description of two different types of communication used in chosen setting. A detailed explanation of the purpose of two types of communication used in chosen setting. Communication is the activity of conveying information through the exchange of thoughts, messages, or information, as by speech, visuals, signals, writing, or behaviour. (http://en.wikipedia.org/wiki/communication accessed on 11/03/2013). There are four main types of communication used within the care setting. This included verbal, non-verbal, multimedia and written information. 1. Verbal communication; A medium for communication that entails talking using the spoken word, such as talking face-to-face, on a telephone, or as a speech. (www.toolingu.com accessed on 11/03/2013). 2. Written communication; A medium for communication that entails the written word. Letters, e-mails and manuals are forms of written communication. (www.toolingu.com accessed on 11/03/2013). 3. Non-verbal communication; Behaviour and elements of speech aside from the words themselves that transmit meaning. Non-verbal communication includes pitch, tone and volume of voice, gestures and facial expressions, eye movements and contact, and dress and appearance. (www.businessdictionary.com accessed on 11/03/2013). 4. Multimedia communication such as e-mail, text messages or PowerPoint can be informative and a useful way to communication. ...read more.


During the day time, a volunteer would come in and entertain the clients in the ?Day room? e.g. the clients would have a singing session once a day. The purpose of this was to keep the clients content and occupied throughout the day so as not to cause boredom. It also brought the clients closer together and strengthened their relationship with each other as they could engage in the same taste of music as others e.g. they sang ?a long way to Tipperary?. This created a friendly atmosphere and some of the quieter clients became involved and sang this well known song. The purpose of singing was also to share interests or experiences related to different songs from years ago and it also allowed clients to express themselves freely through the use of music. In the ?Day room? clients were given the opportunity to socially interact with others through other activities e.g. chess, bingo, crosswords or quizzes. This enabled clients to get to know other individuals personalities and characters. Each client struggled to manoeuvre around the residential home and Carers would have to say ?You have to walk slowly or you will fall and break your bones? in a very slow and steady pace. ...read more.


The purpose of this was to alert the client that it was time to get up and therefore they adapted to the morning routine. The volunteer used various forms of facial expressions when reading the newspaper aloud to the clients in the ?Day room?. This portrayed the message of the story and conveyed emotions to the clients e.g. there was a horrific story and the volunteer would widen her eyes or open her mouth to demonstrate that it was a shocking story. The purpose of this was to keep clients up-to-date in current affairs and the volunteer expressed the story in simpler terms which enabled each individual to interpret and understand the information more easily. One final form of non-verbal communication used in the setting was eye contact. It was observed that all Carers within the residential home used eye contact frequently when they were speaking to the clients. An example of this was when a Carer was speaking to a client on a chair and she bent down to the client?s eye level which made the client feel at ease and it encouraged the client to fully engage in conversation. This meant the client felt that the Carer was actively listening to her and she could open up more easily as the Carer displayed great interest by maintaining eye contact and leaning forward. Word Count: 1,235 words ...read more.

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