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Communication and Values. This piece of report will show my understanding of the different types of communication used in the care settings.

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Communication and Values Introduction This piece of report will show my understanding of the different types of communication used in the care settings. In my piece of course work I will be talking about different types of communication for example non-verbal communication, verbal communication, listening skills and reflective listening. I will also talk about the care value base, empathy and empowerment, as well as the barriers to communication. I will be doing work experience in two different places to get the taste of the care home environment. Doing my work experiences in two different places will help me to find more information and gain more experience and information. I will be going to a work placement where I can get more experience and I will be able to understand the different types of communication in more depth. I will give examples from the work placement in each interaction and this will show all the information that I have achieved from the work placement. Methodology I arranged my work experience with the help of my college. My college helped me to find the placement because my CRB check was sent out late and so took longer in returning. College found the placement where they accept students without a CRB check. I worked in a day care centre for elderly people. I chose elderly people for my placement because I think I am not very good at working with children. The other reason for working with older people was that the nursery and primary school do not take anybody without the CRB check. In my placement I arranged the communication with my supervisor. I told her about the interaction that I was going to make with the client groups. My supervisor asked me to have a general conversation first so that I will know which person was easy to communicate with and with whom I was more comfortable to interact. ...read more.


In my placement I did not see this problem because I spoke loudly and clearly to the people, especially those have hearing problems and I was helping the people who do not have very good eye sight with their activities. To overcome visual disabilities you can use language to describe things for example to describe a book you can say that the book is something that has pages in it on which we could write notes, etc. You can also assist people to touch your face this could help them in recognising you, check if they can be able to see a bit better with glasses on or check what people can see because some people can see different shapes and colours. To overcome hearing disabilities you can speak slowly so that people can lip read you, don't shout, but speak slowly and clearly. You should make sure that your face is visible to them and show them pictures to understand things or write messages to check that the technological aids are working. Different cultures could also be one of the big barriers in communication. There are many people in this country who come from different countries, different cultures and different backgrounds in this situation. It is very hard to understand all the different cultures and this can lead to cultural barriers in communication. People also speak different languages and struggle when they first come here so this can also be a barrier whereas in some conditions people don't understand each other and all of these things can be counted towards a cultural barrier. In my placement I was familiar with most of the cultures but not with most of the languages, but there were workers who can speak different languages. To overcome this barrier you can use pictures or diagrams to make the other person understand you, use signs and clear speech and re-word your messages to find different ways to make your speech simple and clear. ...read more.


For e.g. if I have interacted with the service user and the service user have told me all about his life and I go home and tell it to my friends is not right. In the care settings we are not allowed to talk about any service user or care worker outside with anyone. Praise is always an important thing. For e.g. when a little child does something very well every body praises her and when the child gets praised she tries to do it again and much better so that she can get the praise again. It is the same in the care settings if one of the service user for e.g. have sing even when all of us knows that he cannot really sing and is not very good at it we are not suppose to ask him to not sing where as we should praise them so they do better next time and be confident. Conclusion I have learnt a lot from my work placement as I am very good at using my communication skills and I am very much aware of every skill. By doing these work experiences I have known how the people work in a care settings and this will be very useful in my future. I have enjoyed all my work placements and have gain a lot of experiences. I have identified what are the things that I am good at and the things that I am bad at. I have also find the difference in group and one to one interaction as this will help me in future for giving interviews. I didn't work in any care setting before and I didn't know that there are so many things that we should take care of before doing anything. After my work experience I know that health and safety means a lot in daily life. I am now more confident in communicating with people of different ages and I know how can I make my communication longer and shorter. ...read more.

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