Communication - context and methods

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Introduction

                               A community can exist only with the world communication. Communication generally involves the flow of information and the ideas from one person to another. It involves transmitting and idea, information or feeling to the receiver. There are different forms of communication examples are verbal, non-verbal, formal, informal one to one etc. below are different forms of communication  with description and when and how to use them.

Context

This refers to the condition in which something occurs or exists.

  • One to one communication: one person communicating with others with no other person joining in. for e.g. when a patient visits the hospital and he or she is discussing with the doctor or nurse how they have been feeling off late, and gets to know what treatment they need and what to do about it. This is one of the most typical one to one communications in the health and social care environment. People using services can also use one to one communication.

 

  • Group communication: This is the type of communication when everyone gets involved. Group communication is harder because it only works when everyone have a say on a particular topic been discussed, a good example is when staffs in a care home meet to discuss something that can help improve their settings

 .                           Diana Owiredu Asante(23813)

  • Formal: this kind of communication tends that start with a greeting such as’ how are you doing today: good afternoon’ this can be used to show respect to others, communicating with a manager is formal e.g. Care workers use different forms of communication during their working day (or night). These include the verbal communication skills oftalking and listening, and various forms of non-verbal communication,
  • such as touch, eye contact and facial expression. A care worker has to
  • use both of these forms of communication when they:
  • give or receive information about the care that is being provided for
  • an individual
  • provide emotional support to a individual or member of their family
  • carry out an assessment of an individual’s care needs.  When an employee is written to his or her manager seeking permission to go on a holiday or written a resignation letter. It is clear correct and avoids misunderstanding.
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•        Informal: this communication is the opposite of formal communication; this is often used when we know people well for example with friends and family. Some friends or family members may use terms that other people would not understand. Colleagues at work places also use informal communication. Informal communication may also be used in email, text, telephone conversations etc.

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