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Communication. Health and social settings involve lots of different settings such as hospitals, residential homes and counselling.

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´╗┐Interpersonal interactions are all the behaviours that can be given or/and received from individuals while interacting to one another. However communication consists of transferring information to one another in a verbal or non-verbal way. There are different types of communications, verbal and non verbal. A verbal communication is made up out of the use of sounds and language that relays a message conversely a non verbal communication is mostly visual and send through things like gestures touch, by body language or posture most importantly by facial expression and eye contact . For any communication to be effective the receiver should understand the propose of the senders message. The only way in which this may failed is if there are any barriers. Barriers such as emotions, lack of subject?s knowledge or the choice of environment can interfere the communication purpose. For example if there is a lot of background noise, it could affect how individuals try to send and receive a message. ...read more.


This encourages the patient to trust in the professional and open up to them as it shows empathy. Without any prompting skills sessions may be painfully silent and not helpful as there may be no conversation going on. Effective communication and interactions are also made out of active listening, a way of showing that one may be actively listening, and the profession worker may need to paraphrase. Paraphrasing is a good way of communicating as it shows the patient that he or she is being listened to as their words are summarised together and questioned to confirm what has been said. Body language is also a good way of showing the patient that the profession worker is engaged and understanding what is being said by the service user. Body language may include nodding while the patient speaks, responding to the patient by saying simple words like: ?Yes? or making emotional responses such as: ?Oh? to show the patient how much the professional may be respectfully listening ,sympathizing , emphasizing and understanding what is being said. ...read more.


ensure the given massage /information is not shared the professional should enhance that the conversation is confidential improving the conversation between them. It is important for health and care setting professionals to show respected for individuals, and maintaining their dignity by talking to them with the right tone and manor. Also the diversity?s of individuals should be valued and recognise that individuals shouldn?t be treated differently because of their discriminatory prejudice, stereotype, race, age and other things that make one an individual. It is important that discrimination is banned from the environment as it may damage the clients care quality .For example one should not be treated less human, if a patient isn?t taking care of their personal hygiene for whatever reason. It is the professional?s job to still treat the individual equally fair, and talk to the individual in a respectful way. This promotes anti discriminatory ensuring that the individual is confident with their self and not feel like they may be in danger because of their differences giving them a sense of value. ...read more.

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