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Communication in care settings This piece of work is about two main theories and they are Tuckmans theory and Egans theory (SOLER). Also the effects of communication on care workers and service users.

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Introduction

A03- Communication in care settings This piece of work is about two main theories and they are Tuckman's theory and Egan's theory (SOLER). Also the effects of communication on care workers and service users. This will be explained in more detail. Communication cycle- is very important in our lives, there are lots of ways to communicate nowadays and the list becomes bigger each day. There are lots of ways to communicate but the main structure of the cycle is still the same as it was. First it's you express yourself then you listen and hear, then they express ones feelings then they listen and hear. And then it goes round like a cycle. http://www.surrey.ac.uk/Skills/pack/enc.html Tuckman's theory- This stage was developed in 1965's and the last stage was added in the 1970's. There are 5 stages and they are forming, storming, norming, and performing. Forming is when the individual themselves is very nervous, scared to show their real feelings so they may just agree with someone to kind of 'make them happy'. ...read more.

Middle

The fifth stage and the last stage was added after in 1977 and that was called adjourning is when the tasks is finished with a positive outcome, and then the group breaks up and everything has been fulfilled, and they all move on with a happy attitude with what has been achieved. http://www.businessballs.com/tuckmanformingstormingnormingperforming.htm Scenario: To make the individual benefit from this theory would be by making sure the individual is introduced in the group session that he goes to and that he feels comfortable in the environment. This theory may not be beneficial for all individuals it depends on the situation and if it suits them for example some that has learning difficulties as they may not be able to handle being in a group of people at one time, also people that have mental health problems. Open posture is when you body shows that you are listening to the service user. Showing that you are interested in the conversation, also it can show that you care about them. ...read more.

Conclusion

http://psychology.about.com/od/nonverbalcommunication/a/nonverbaltypes.htm Body language/posture- this is important in communication because it can show lots of information through it, as it can show your feelings and your attitude through it. For example: - Arms/legs crossed- this can come across as doesn't want to know, doesn't care, but in different circumstances it can mean that they are scared to open up and can show as an barrier meaning ;don't come to close to me'. - Head down- this can come across as shy, doesn't want to know about the problems issues you have. Also showing no eye contact can be real rod if the service user is talking to the care worker and there's no eye contact can show that you aren't listening to them. And may feel uncomfortable - Nodding- this show that you are listening to the service user and that you understand what they are saying to you. This can make the service user feel reassured that somebody understands them and that they aren't alone. http://psychology.about.com/od/nonverbalcommunication/a/nonverbaltypes. ...read more.

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Here's what a teacher thought of this essay

3 star(s)

This essay is written in a rather basic style. It has the initial ideas but the writer has not really expanded to discuss them in depth. It also appears to have some work missing in the middle.

It could be enhanced by trying to relate the theory to a real life situation and a little more research into the theories.

3 Stars

Marked by teacher Sam Morran 24/10/2013

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