• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month
Page
  1. 1
    1
  2. 2
    2
  3. 3
    3
  4. 4
    4
  5. 5
    5
  6. 6
    6
  7. 7
    7
  8. 8
    8
  9. 9
    9
  10. 10
    10
  11. 11
    11
  12. 12
    12
  13. 13
    13
  14. 14
    14
  15. 15
    15
  16. 16
    16
  17. 17
    17
  18. 18
    18
  19. 19
    19

Communication in Health and Social Care. Within this piece of work I am going to explain the factors which can impact upon effective communication and interpersonal interaction

Extracts from this document...

Introduction

P1 - Explain the role of effective communication and interpersonal interaction in a health and social care context. P2 - Discuss theories of communication. M1 - Assess the role of effective communication and interpersonal interaction in health and social care with reference to theories of communication. P1: Within this piece of work I am going to explain the factors which can impact upon effective communication and interpersonal interaction and discuss the importance of communication in a health and social care settings. I will outline different theories of communication and link these theories to communication and its effectiveness. Communication is a process that involves the exchange of information, thoughts, ideas and emotions. There are many ways of communicating and this can be done verbally and non-verbally. We have many reasons of communicating with each other, and these are to express ourselves as well as to pass on information and knowledge. Effective communication involves verbal and non-verbal interaction. Both of these communication methods can be expressed through skills such as: * Tone of voice * Pace of voice * Eye contact * Body language - Posture * Facial expression * The use of touch * Proximity * Clarifying - Repetition * Questioning. Volume and tone of voice: This involves the way our tone interprets what you say and what influence it has on the receiver. Depending on what we say, we should know 'how' to say it. For example, if you talk very slow and in a low voice, people may consider you to be shy, embarrassed, not confident and unsure. It may also indicate a discomfort about the topic being spoken about. However, a calm and slow voice shows you are friendly and caring. Talking quickly with a firm tone and in a loud voice may indicate anger or rudeness. When health and social care professionals speak with service users, it is very important to know when to change your tone of voice. ...read more.

Middle

* * There are many methods that are used in health and social care environments to overcome barriers in communication. In Meredith's case some strategies to help her with her communication are providing her with a pen and paper, due to her speech impediment, so she could express herself and write down what she needs or what her wishes are. The use of pictures or images can help her with telling others what she wants and using sheets with information on it that offer options can be easy for her as she can just point at what she wants, for example a menu. * Advocacy can also be very helpful. An advocate is someone who speaks on behalf of the patient and represents their interests. Because Meredith suffers from a speech impediment and, therefore, has communication problems, it is not possible for her to communicate well with others. An advocate will be very useful in these situations. The advocate can try arguing Meredith's case, so she can stay in the ward and avoid going into residential care. * However, there are some issues related to advocacy that need to be taken in account. For example, misinterpretation can lead to many problems. If the advocate gets Meredith's needs wrong then it can lead to her becoming frustrated and the advocate might end up just guessing what her needs are. There is also a matter of confidentiality and trust involved when using an advocate. Meredith might not want the advocate to know about her personal problems and her needs. This can prevent her from opening up and, may therefore, end up in not meeting her needs. A service user should be able to trust their advocate in order to be heard. An advocate should be independent to be able to argue for the service user's rights without being influenced by staff. * Another way of overcoming barriers to effective communication is to give the service user rights and choices. ...read more.

Conclusion

* Although the setting during the group discussion and the one to one was a quiet room, we could hear noises coming from outside the room. This disrupted the conversation and distracted us at times. The noise acted as a barrier in our communication cycle. * One of the factors which influenced my way of communicating was the fact that my partner was my friend. This made it easier for me to open up and speak about my views as I feel more comfortable with someone who I know well. * During both interactions I used appropriate and formal language. This was important in order to show my understanding of the subject and this also encouraged others to use formal language while interacting. Using inappropriate or informal language can also act as a barrier as it can lead to misunderstanding or misinterpretation which could then lead to a different response. * However, there are some communication skills I may have to improve on. For example, I managed to carry on one conversation but failed to talk after that. I also did not talk a lot due to my insecurity and this prevented me from expressing my thoughts and opinions. * During my one to one interaction I was quite nervous and stammered at times. This may have been due to the pressure I felt as I was being watched and recorded. There was one time when I did not know how or what to respond which then resulted in an awkward silence. However, I did manage to break the silence and talk after that. * I also could have improved on my questioning and my way of reflecting on what my partner was saying to me. http://www.impactfactory.com/gate/effective_communication_skills_training_development/freegate_1657-2103-14314.html http://www.itstime.com/aug97.htm * Walsh, Mark. Advanced Vocational Health and Social Care. UK, Collins, 2000. * Moonie, Neil. AS Level for OCR Health and Social Care. UK, Heinemann, 2005. * Moonie, Neil. AS Level for AQA Health and Social Care. UK, Heinemann, 2005. ?? ?? ?? ?? Unit 1 - Communication in Health and Social Care 1 Tamkine Hederzada | Health & Social Care Level 3 ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level Healthcare section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level Healthcare essays

  1. Marked by a teacher

    Review Strategies used in health and social care environments to overcome barriers to effective ...

    4 star(s)

    each other and get messages across, so this mimesis the chances of things effecting the communication part where messages are sent or when messages are understood. A downside to looking at the setting is that sometimes there isn't always a chance for people to assess the environment and whether it

  2. Marked by a teacher

    P3 explain factors that may influence communication and interpersonal interaction in health and social ...

    3 star(s)

    Lighting The lighting in a room can affect the way that we communicate. When the light in the room is too bright it will be hard to see the service users or the service providers' face and facial expression to interpret what they are saying.

  1. Explain the factors that may influence communication and interpersonal interactions in health and social ...

    The noise in the background as it is a disturbance, to hear what is being said. Lastly, the setting is not appropriate because the meeting was held in the ward day room at lunchtime.

  2. Explain the role of effective communication and interpersonal interaction in a health and social ...

    P2 Discuss how communication theory helps to explain effective communication The theories of communication discuss the way to communicate such as Egan (1998) in sitting squarely to the client, preferably at a 5 o'clock angle to avoid the possibility of staring , open body language trying to maintain an open

  1. Assess the role of effective communication and interpersonal interaction in health and social care ...

    However communication is not always effective as the receiver may misinterpret the message. There may be problems that occur at any stage of the communication cycle. Care workers or people working in the health and social sector can reduce these problems with well planned communications and through the effective use of their interaction skills.

  2. Case Study - Review strategies used in health and social care environments to overcome ...

    Despite the fact that by using this method, the nurse should have a better communication with her patients. However, she would also learn how to speak in manner and how to use her body language the right way and not inappropriately.

  1. P1/M1/D1- Factors that impact upon my learning and development.

    This access to a wider range of secondary sources allows me to broaden my learning process as I am able to use more correct, accurate and precise information for my assignments which would help me complete my work to a higher standard.

  2. Unit 5 Anatomy and physiology in health and social care

    A muscular ring (cardiac sphincter) at the end of the oesophagus allows food to enter the stomach, and, then, it squeezes shut to prevent food and fluid from going back up the oesophagus. Stomach The stomach is a J-shaped organ that lies between the oesophagus and the small intestine in the upper abdomen.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work