Communication in Health and Social Care. Within this piece of work I am going to explain the factors which can impact upon effective communication and interpersonal interaction
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P1 - Explain the role of effective communication and interpersonal interaction in a health and social care context. P2 - Discuss theories of communication. M1 - Assess the role of effective communication and interpersonal interaction in health and social care with reference to theories of communication. P1: Within this piece of work I am going to explain the factors which can impact upon effective communication and interpersonal interaction and discuss the importance of communication in a health and social care settings. I will outline different theories of communication and link these theories to communication and its effectiveness. Communication is a process that involves the exchange of information, thoughts, ideas and emotions. There are many ways of communicating and this can be done verbally and non-verbally. We have many reasons of communicating with each other, and these are to express ourselves as well as to pass on information and knowledge. Effective communication involves verbal and non-verbal interaction. Both of these communication methods can be expressed through skills such as: * Tone of voice * Pace of voice * Eye contact * Body language - Posture * Facial expression * The use of touch * Proximity * Clarifying - Repetition * Questioning. Volume and tone of voice: This involves the way our tone interprets what you say and what influence it has on the receiver. Depending on what we say, we should know 'how' to say it. For example, if you talk very slow and in a low voice, people may consider you to be shy, embarrassed, not confident and unsure. It may also indicate a discomfort about the topic being spoken about. However, a calm and slow voice shows you are friendly and caring. Talking quickly with a firm tone and in a loud voice may indicate anger or rudeness. When health and social care professionals speak with service users, it is very important to know when to change your tone of voice.
* * There are many methods that are used in health and social care environments to overcome barriers in communication. In Meredith's case some strategies to help her with her communication are providing her with a pen and paper, due to her speech impediment, so she could express herself and write down what she needs or what her wishes are. The use of pictures or images can help her with telling others what she wants and using sheets with information on it that offer options can be easy for her as she can just point at what she wants, for example a menu. * Advocacy can also be very helpful. An advocate is someone who speaks on behalf of the patient and represents their interests. Because Meredith suffers from a speech impediment and, therefore, has communication problems, it is not possible for her to communicate well with others. An advocate will be very useful in these situations. The advocate can try arguing Meredith's case, so she can stay in the ward and avoid going into residential care. * However, there are some issues related to advocacy that need to be taken in account. For example, misinterpretation can lead to many problems. If the advocate gets Meredith's needs wrong then it can lead to her becoming frustrated and the advocate might end up just guessing what her needs are. There is also a matter of confidentiality and trust involved when using an advocate. Meredith might not want the advocate to know about her personal problems and her needs. This can prevent her from opening up and, may therefore, end up in not meeting her needs. A service user should be able to trust their advocate in order to be heard. An advocate should be independent to be able to argue for the service user's rights without being influenced by staff. * Another way of overcoming barriers to effective communication is to give the service user rights and choices.
* Although the setting during the group discussion and the one to one was a quiet room, we could hear noises coming from outside the room. This disrupted the conversation and distracted us at times. The noise acted as a barrier in our communication cycle. * One of the factors which influenced my way of communicating was the fact that my partner was my friend. This made it easier for me to open up and speak about my views as I feel more comfortable with someone who I know well. * During both interactions I used appropriate and formal language. This was important in order to show my understanding of the subject and this also encouraged others to use formal language while interacting. Using inappropriate or informal language can also act as a barrier as it can lead to misunderstanding or misinterpretation which could then lead to a different response. * However, there are some communication skills I may have to improve on. For example, I managed to carry on one conversation but failed to talk after that. I also did not talk a lot due to my insecurity and this prevented me from expressing my thoughts and opinions. * During my one to one interaction I was quite nervous and stammered at times. This may have been due to the pressure I felt as I was being watched and recorded. There was one time when I did not know how or what to respond which then resulted in an awkward silence. However, I did manage to break the silence and talk after that. * I also could have improved on my questioning and my way of reflecting on what my partner was saying to me. http://www.impactfactory.com/gate/effective_communication_skills_training_development/freegate_1657-2103-14314.html http://www.itstime.com/aug97.htm * Walsh, Mark. Advanced Vocational Health and Social Care. UK, Collins, 2000. * Moonie, Neil. AS Level for OCR Health and Social Care. UK, Heinemann, 2005. * Moonie, Neil. AS Level for AQA Health and Social Care. UK, Heinemann, 2005. ?? ?? ?? ?? Unit 1 - Communication in Health and Social Care 1 Tamkine Hederzada | Health & Social Care Level 3
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