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Communication techniques P1.

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10 Communication Types (P1) Complete a table that highlights at least 10 different types of communication that is used within a health and care setting. You must also describe the different types of communication and interpersonal interaction. There are many different ways to communicate with someone without using speech. Most communication techniques are visual or audio, but there is also touch orientated communication techniques such as Braille, moon and touch language. Visual communication techniques can be things such as hand gestures, makaton, sign language and body language. Communication Type Description How would this type of communication be used in a healthcare situation? Makaton Method of communication using signs and symbols. It is a simpler form of sign language; it uses common vocabulary used in everyday speech this is so the user can speak as well as actions and signs. This communication can be both verbal and non-verbal. ...read more.


Body language Important way of communicating, it uses your posture to show how you are feeling, such as; * Aggressive body language: Showing physical threat. * Attentive body language: Showing real interest. * Bored body language: Just not being interested. And many more. Body language can refer to head (lips, teeth), Arm (elbow, hand) and leg (thigh, knee) This is a non-verbal form of communication. (Stretch, B, Whitehouse, M. 2007) Another way to see how a service user if felling, but also to show that you are interested, professionals should always show that they are interested so should never slouch. Touch Can send messages of care, affection, power over them or even sexual interest. Touch can easily be misinterpreted, for example you may comfort some one by holding their hand but they may interpret this touch as an attempt to dominate. ...read more.


Also professionals may create barriers if they use technical terminology, also known as jargon. This is a verbal form of communication. Appropriate language must be used when dealing with service users. If foreign then a translator should be present as soon as possible. Emailing Writing information to inform people, people can type about their day or even plans for the weekend. Email can also be used for contacting people when appointments need to be made or results are ready for collection. This is a non-verbal form of communication. Should not be used in healthcare as formal meetings mean the service user can ask many questions as a one-to-one with their doctor. it also allows the doctor to see their reaction to the news, for example if someone was told by email that they had Cancer, they service user would be distraught and confused on what to do next. (Stretch, B. Whitehouse, M. BTEC National Health and Social Care Book One,(2007), Oxford: Heinemann) ...read more.

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