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Communications. I will be examining the different methods we can use to overcome barriers when communicating in health and social care provisions.

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´╗┐Communication M2 Communication M2 In this assignment I will be examining the different methods we can use to overcome barriers when communicating in health and social care provisions. I will be looking at the strengths and weaknesses of these tactics to see if they are effective. The strategies I will be studying are? staff training, awareness of non-verbal communication, how to diffuse aggression, being assertive and building relationship. To keep the communication cycle going effectively, communication should entail?.. Staff training is an effective way in which authorities can use to overcome communication barriers. Communicating with people who are depressed aggressive or anxious usually develops by reflecting back at their own experiences however the strengths to staff training is that it normally involves people practicing vital skills and also theories in overcoming barriers to communication preparing them to effective communication. Like asking the right questions, listening well and looking at body language. Are the service users getting enough time to take in the information that have been delivered? The weaknesses of staff training is that the specialist will need to take time out of work to do this and may create a disadvantage if a patient needs to see the specialist. ...read more.


Assertiveness Assertiveness is a vital Interpersonal skill which is about being capable of putting across feelings, wants, desires and wishes suitably. When communicating with people in a health and social care settings, being assertive can help a person put across what they need to say in an open, clear acceptable way. Without weakening the rights of others or yourself. Assertiveness allows a person to represent themselves in the best way without feeling nervous and being able to express their feeling contently. Additionally being assertive benefits a person to stand up for their individual rights without refusing others people?s rights. In case study four, the boy?s mother needed to be more assertive about her son?s behaviour and tell the nursery that she thought he may have ADHD. This would have helped a lot in the way the nursery staff could have communicated with him. There will be different ways to communicate with a child with ADHD such as, one to one, as the child will have a short attention span and get bored easy. The weaknesses of this, is that the mother may have felt embarrassed and not confident enough to tell the nursery her worries because her son was not fully diagnosed. ...read more.


There was not one person throughout the meeting that ask the Singh?s how they felt about what was being said and what their thoughts were. The preference or language needs were not thought about and not any of the professions ask the Singh?s if they understood. The care plan was decided at the end of the discussion. It was decided on what the professionals thought and the Singh?s were just to agree with it. The people who held the meeting should have thought more about the communication between the professionals and the Singh?s before the meeting had started. The Singh?s should have been shown respect by being asked what their preferred language is and if they wished to communicate using their own language. There are numerous things that could have been put in place to prevent this barrier such as a translator or an interpreter. This would have helped the Singh?s to understand more of what was going on and respecting and valuing them. Overall this assignment shows that it is important that the barriers to communication are recognised and overcome. There are many strategies that can be put in place in order for this to happen. If you are working in a health and social care setting it is significant to become more perceptive to the clues and body language of other people and most important your own. ...read more.

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