Describe different types of communication and interpersonal interaction and the factors which may influence them with particular reference to health and social care settings P1 & P3.

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Describe different types of communication and interpersonal interaction and the factors which may influence them with particular reference to health and social care settings P1 & P3.

Introduction

Good communication is central to working with children, young people, their families, old people and carers. It involves listening, questioning, understanding and responding to what is being communicated by children, young people, old people and those caring for them.

It is important to be able to communicate both on a one-on-one basis and in a group context. Communication is not just about the words you use, but also your manner of speaking, body language and, above all, the effectiveness with which you listen. To communicate effectively it is important to take account of culture and context, for example where English is an additional language.

One to one

When we start a conversation with someone else we must try to create the right kind of feeling. We and the other person must feel relaxed and happy to talk to you. It is important to create the right emotional atmosphere before you can go on to discuss complicated issues or give people information. People starting a conversation