Describe different types of communication and interpersonal interaction and the factors which may influence them with particular reference to health and social care settings P1 & P3.
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Describe different types of communication and interpersonal interaction and the factors which may influence them with particular reference to health and social care settings P1 & P3. Introduction Good communication is central to working with children, young people, their families, old people and carers. It involves listening, questioning, understanding and responding to what is being communicated by children, young people, old people and those caring for them. It is important to be able to communicate both on a one-on-one basis and in a group context. Communication is not just about the words you use, but also your manner of speaking, body language and, above all, the effectiveness with which you listen. To communicate effectively it is important to take account of culture and context, for example where English is an additional language. One to one When we start a conversation with someone else we must try to create the right kind of feeling. We and the other person must feel relaxed and happy to talk to you. It is important to create the right emotional atmosphere before you can go on to discuss complicated issues or give people information. People starting a conversation with 'Good morning' or 'Hi', we must show that we are relaxed and friendly.
social groups. In a dictionary we can find non - standard words which are understood by other members of a speech community. Language If some people are from different countries and they speak a different language, they must learn a second language and for the first time they may not understand what some people say. Non-verbal communication Non-verbal communication we use everyday it is the body language we use, it is communication that doesn't use speech. Non - verbal communication means, we communicate with people but not using words. For example, Facial expressions, such as frowns and smiles, tell other people how we feel. We have eye contact and body posture, body movements and gestures. Posture Posture is the way we stand or sit, it is the first major influence on the initial impression you make. Although we may not be aware of it, our posture indicates our confidence, our openness and your attitude. Posture can be signs of shyness and pain. A stiff posture can mean discomfort and frustration. When we talk one-to-one and we can see that person listening to us or not and if they are interest or not. When we seating down and the person is not interest, they will not sit on the chair but they lie on the chair, the people look bored and sometimes people hold their hands.
Is the room too cold or hot that can too have bad effect on communication because people can feel tired or stressed. The environment also plays an important role in the effectiveness of aids for communication. If we have noisy room that can have a bad effect for someone using a hearing aid. If we have good lighting that can help people who are using hearing aid because they can understanding speech with lip reading. If we work in a group it is good if we have a general participation pattern because everybody can communicate with everyone else. That doesn't have any bad effect in communication. This pattern shows people being left out or isolated from the group. Interpreters and translation An interpreter is a person which communicates meaning from one language to another. They interpret spoken and signed languages such as English and British Sign Language. A translation is person which translates one language to another for example, English to German. Translating and interpreting is not just changing one language to another. Some languages do not have simple equivalence between words and signs. Interpreters and translation must grasp the meaning of the message and find a way of expressing this meaning in a different language system. ?? ?? ?? ?? Unit 1 16/03/2009 BTEC National Diploma in Health & Social Care T. McDonald
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