Describe different types of communication and interpersonal interactions using examples relevant to health and social care settings
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Task 1 - Describe different types of communication and interpersonal interaction, using examples relevant to health and social care settings. Types of Communication: One-to-one: One to one communication is the interaction between two people; other types of one-to-one communication could be email or instant messaging. Examples of one-to-one communication in health care could be a patient talking to his/her doctor, a doctor talking to a patient's family and a doctor breaking sensitive news to a patient. Groups: Group communication is getting a small group of people together who share the same problem to talk about it. These work better when the group is small as the leader can interact better than working with a large group. In health care, group communication can range from AA meetings (Alcohol anonymous) to drug abuse to various phobias which people want to overcome. Formal: Formal communication is the interaction between two or more people, which does adhere to the rules of formal communication. Formal communication requires appropriate verbal and non-verbal skills. Other examples of formal communication are; a formal letter or email.
Music: Music can provide a valuable communication system for expressing emotion. Music is seen as the language of emotion. Playing music while recovering in hospital is a great to lift people's spirits and can help speed up a person's recovery. Arts and crafts: In most households we enter we see pictures, paintings, sculptures, architecture, ornaments, to visitors this may just look like decoration but these can communicate messages and emotions to the household owner - artwork etc. can remind people of happier time. Communication using technology: Instead of meeting someone to discuss various issues, nowadays we can communication with someone half way around the world from are own home. Examples: * Telephone * E-mail * Text * Instant messaging * Fax E-mail has become useful for people who cannot contact their GP or doctor by telephone who need to rearrange an appointment or for doctors to get hold of patients. Types of Interpersonal Interaction: Speech and Language: Language can be spoken, written or signed. Language is the expression of human communication through which knowledge, belief, and behaviour can be experienced, explained and shared.
Proximity (personal space) is key to creating relationships, however it is important to keep a space between people you are talking to otherwise they feel uncomfortable and may not want to talk to you again. Proximity is vital in doctor - patient relationships. Reflective listening is most common in counselling, it is also known as parallel talk and paraphrasing. Reflective listening is important in health and social care as it shows you were listening, that you understand, creates empathy and builds a positive rapport. It also shows to the patient that you know what they are feeling; it shows that you have a desire to help and also shows that the person is worth helping. Variation between cultures: When communicating with people from different cultures, it is important to be polite courteous and show respect. If it is difficult to understand what the other person is trying to communicate ask questions to discover an understanding and to listen to the answers. In most health and social care settings signs are now multi-cultural as the UK is a multi-cultural society.
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Here's what a teacher thought of this essay
Overall a good essay that covers the main ideas of communication. The second half of the essay is better than the first with more detailed descriptions. As the title refers only to description, and not explanation, the depth of writing is adequate to satisfy this.
It would benefit from a greater range of examples of health and care settings.
To extend the writing, the essay could discuss the communication cycle or SOLER behaviours.
Marked by teacher Sam Morran 01/12/2012
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