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Describe the different types of communication and interpersonal interactions that are taking place between the different individuals. In the case study there was group formation as they were several people present at the meeting whom were following:

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Introduction

Describe the different types of communication and interpersonal interactions that are taking place between the different individuals (P1) Group formation is based on four or more people. In the case study there was group formation as they were several people present at the meeting whom were following: > The ward nurse > Mr & Mrs Singh > The district nurse > The social worker > A dietician > A Doctor > Also a physiotherapist. The nurse starts talking using verbal speech. She also is talking formal because she is speaking politely, this shows she has got respect for others, they however are not related to her in any way, they are only her patients but she is still showing them respect. Formal Communication means talking to someone who is not your friend or family and you speak to them in a polite way and respect them. Types of interpersonal interactions in the case study Non- verbal communication is talking with out words. It is based on facial expressions, hand gestures, using our eyes, the tone of our voice and also our body language. Non- verbal is being used in the case study as you can hear from the ward nurse's tone of voice is sounding aggressive. ...read more.

Middle

Language Communication � Language is a form of communication that is written or spoken. It enables people to communicate information in a way that people understand. It is a system for encoding and decoding information. � In this case study there is a language barrier where the patient speaks minimal English. This will make it difficult for an English service provider to help a non English service user. How will this affect the patient: This will affect the patient in a way that will stress them. They will feel frustrated because the information is not getting through to them. Solution: There would need to be a translator present in the group discussion. In order to help the patient the service provider would need to stay calm and try and put as much information as possible across to make the patient feel less frustrated, this will enable the patient to have a better understanding. Identify how the communication needs of patients/service users may be assisted, including non-verbal communication (P4) There are a number of ways the case study could have been improved to improve the communication difficulties, so that Mr & Mrs Singh would be able to understand and respond in an appropriate way. ...read more.

Conclusion

This relates back to the he case study because an interpreter could have been used here so that the patients could have understood the medical terminology that was being used by the MDT, they could have broken down the words. Non Verbal communication is talking with out words. It is based on facial expressions, hand gestures, using our eyes, the tone of our voice and also our body language. There are also other ways to assist a patient or service user and that is by non verbal communication. Non verbal is sending messages using our eyes, facial expression also tone of our voice. Non verbal communication is based on: > Reflective listening > Speech > Posture > Also Silence To make an improvement it would have been better if they changed their postures. The way they were sitting showed a lack of interest. Mr & Mrs Singh sat down in lower chairs compared to the MDT, proximity was not organised this made them feel intimidated. Reflective listening is when you listen and understand a person's emotions just by looking at them. As we know this was not present in the case study because if reflective listening was present then the MDT would have known Mr & Mrs Singh were confused and did not understand what they were saying clearly. They did not understand the communication cycle very well. ...read more.

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