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Describing Different Types Of Communication

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Unit 1: Developing Effective Communication In Health & Social Care

P1 - Describing Different Types Of Communication With Example

Communication is a very important part of health and social care. It enables us to swap ideas and give and take information and also enables people to establish relationships and gain their own self-esteem. In health and social care we understand that poor communication between staff and service users might make a service user feel vulnerable or threatened and this can also be a case with staff as they might feel the same about how a service user is towards them. There are alot of ways of communicating in this modern day and age, involving:

One-To-One Spoken Communication Between Individuals:

This involves talking to someone person to person and as we know in healt and social care starting a conversation with someone you're not used to or do not know very well can at first be awkward or uncomfortable, so as health & care workers we should always start conversation with a service user in a positive way to make them feel secure about the staff-service user relationship that will be established. This helps because making a person feel secure means they will be able to trust you with more complicated topics or complicated information, it is important that a person feels happy, emotionally secure and relaxed.  For example: Katie is a nurse, she's just started her career and is taking on her first patient, she is very nervous but she knows she must make that other person feel secure and happy to put their trust into her. Her patient Linda is 53 years old and is going through a hard time at the moment and is hoping Katie will help her get better. Katie starts her conversation with Linda making sure she is formal about the way she talks, meaning she is polite and respectful and also is kind and understanding about anything Linda would like to talk to her about. This make their staff-service user relationship good from the start and Katie can easily get to complicated issues as Linda feels respected and has trust in Katie.

Group Communication Spoken:

Group communication is more advanced to one-to-one communication as there are additional issues to keep in mind. Group communication will only work at it's best if people put in the effort and get involved to feel comfortable in that surrounding, because some people may feel threatened in a big group or be quiet because they are worried about how people was react to something they may be thinking and want to say. It's important that people have a good atmosphere within a group as they will then feel more open to the group and feel positive to communicating with more than one person. For example: Within health and social care there could be a counselling group or rehabitation group e.g Alcoholics Anonomynous which as we would know involves introduction to the group, starts everyone off getting used to each other and getting to know each other and then moving onto helping each and every one of those persons problems.

Formal/Informal Communication:

Formal communication in health and social care involves being polite as a staff member. It shows respect for others (in this case the service user). For example if someone looks as if they need help you could simply ask "Would you like help with that?". Informal communication can be seen as a sign of disrespect in a health and social care setting, For example we wouldn't use slang or text speak to talk to a service user and say something like "Ow's It Goin' We would say "How are you today?" instead. But we normally use informal communication when we're talking to our friends and our family, because it is mostly used with people we know well. Informal and Formal communication can not only just be told with the way we speak but also with the way we dress, for example: if you worked as a nurse and came into work with a scruffy uniform and smeared makeup from the night before it'd be very informal and inappropriate, it can also determine on casual wear, you wouldn't go into work as a nurse wearing jeans and a baggy t-shirt if the appropriate dress code for that setting is the standard uniform or possibly smart clothing e.g black trousers and a shirt.

Arts & Crafts and Music & Drama:

You can communicate with someone through arts & crafts involving photographs, sculptures, paintings, architecture and other objects because they communicate messages and emotions. This is also the same with music & drama as it is known to be called the language of emotion. We know that Mime is a powerful way of communicating as Mimes do not use words but simply actions to communicate and get information to someone, Drama is obviously 'dramatic' and holds alot of strong emotion.

Written Communication:

This involves Sign Language, Braille, and I.C.T. They're all huge aids to communication, Sign language helps people who have hearing impairments, Braille helps people who cannot see, and I.C.T has been proven to aid in a great way, For example: Stephen Hawking uses technology to communicate because he suffers from motor neuron disease and is completely paralysed.

Non-Verbal Communication:

Non- Verbal communication involves two things, explicit and implicit, Explicit means giving outward and clear information, for example our words give explicit information. and Implicit is information inside what you say something is implied, for example our bodies show how we feel about something. Non-verbal communication displays basic emotional or attitudinal sets e.g liking and disliking, dominance and submissiveness and responsiveness. Their are also alot of non-verbal behaviours, involving physical contact, proximity, orientation, apperance, posture, head movement, facial expression, gestures, gaze and non-verbal vocalising.

Physical Contact -

This can involve:

* Shaking hands or gentle touch when meeting.

* Aggressiveness e.g police or a riot.

* Physical Restraining (which also links into aggressiveness) e.g mental health facilities.

Proximity -

Proximity is person space and the space between people, e.g. space between you and another person for example how close you are physically to a service user.

Orientation -

Orientation is acknowledging other people and fixing your 'orientation' on that person because for example it'd be rude if someone came into your office and you just carried on working and didn't acknowledge their presence.

Appearance -

Appearance is the way that someone looks or dresses, e.g sophisticated or unsophisticated. This works into formal and informal communication because again uniforms are important in this section e.g nurses and doctors, but the appearance really depends on the setting. Apperance can also show serious or non-seriousness.

Posture -

Posture is how someone sits or stands. For example; having bad posture may give off that you have bad emotions, attitude or mood. You also need good posture for example if a deaf person needs to lip-read they need to be able to see your face clearly to understand the words you're saying.

Head Movement -

This involves:

* Saying Yes Or No by shaking your head

* Turning to look at someone when they're talking to you

* Empathatic head tilt e.g when talking to the elderly or children.

Facial Expression -

Our faces show our 'emotional state'. For example: you pout or drop your face or look down when you're sad and you smile and keep your head held up when you're happy. You let someone know how you feel by your facial expression.

Gestures -

A Gesture is a hand or arm movement that help us understand what a person is trying to say for example handshakes, hugs, or in a negative light, putting your hands up to calm someone down or protect yourself.

Gaze -

Gaze is our eye contact with a person. Our eye contact can be showing our confidence or a lack of interest in something, it can give people an engaging warmth or can show shyness.

Non-Verbal Vocalising:

Non- Verbaling vocalising can be things like head nodding and noises we make like 'hmm' etc. This also involves things like touch, silence etc and it shows that our body sends messages to people without us evening recognising sometimes.

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