Developing Effective Communication in Health and Social Care P1: Communication of Contexts:

by jbkezza21 (student)

Jessica Bascombe 20174011 Group D

Unit 1: Developing Effective Communication in Health and Social Care

P1:

Communication of Contexts:

One to one communication:

Means when 2 people communicate with one another sometimes it could be formal, informal, e-mail or even by instant messaging. Professionals talking to colleagues and service users use this kind of communication it requires one's listening, information giving, and questioning skills. One to one communication is a basic everyday ensensel. An example of one to one communication in health and social care setting is a care worker talking to a service user confidentially about their care plan, their holistic health and development.

Group Communication:

Is a small group of people who communicate about a topic and take turns sharing ideas? Some groups have a group leader who would encourage take charge and help everyone group communication is important because the team member should communicate about service users individual needs. An example of group communication in a health and social care setting is in a school staff meeting they would share ideas of how they can implement activities for children to support their individual developmental needs they would also would help and encourage each other oh how to support each others key children and help one another with the EYFS guidelines.

Multi-Agency Working:

Brings Professional practitioners from different health and social care settings to provide a way of working to support children, young people and there families this ensures that they get the additional support and the right professionals needed to help then. An example of multi agency working in the health and social care setting is a early years centre and a nursery practitioner has noticed signs of a child being abused they would contact social services and maybe even the police.

Forms of Communication:

Verbal Communication:

Is word based and spoken communication we use this kind ...

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Multi-Agency Working:

Forms of Communication:

Verbal Communication:

Is word based and spoken communication we use this kind of communication in are day to day life's it is a 2 way process the key skills are To verbal communication is listening and speaking professionals use this in health and social settings when dealing with problems, talking to colleagues and talking to service about there individual needs or talking to parents about their child's needs. An example of verbal communication in a health and social setting is a GP talking to a patient about there illness and what medication they would be prescribing them to help them get better.

Signed Language:

Is a language used by visual gestures and signs and are used by hearing impaired people. People who are deaf may use a hearing aid to help them hear and some may even know how to lip read. Sign language is a mix of gestures and symbols and symbols put together to make meaningful sentences it is essential that care professionals learn about sign language to communicate with service users. An example of sign language in a health and social care setting is in a pharahmist working in a chemist to provide service users with medication they would have to communicate with the service users with sign language to help them understand how to take their medication.

Symbols:

Communicate small amounts of information in a way without using words just pictures. Every work place use's symbols to direct service users and colleagues. What they need to do and where they need to go. An example of symbols being used in a health and social care setting is a hospital they would have many symbols such as fire exits, toilet signs, and fire assemble points. Symbols are used because certain service users would have problems speaking, reading and could be deaf so there would be symbols to show them what to do where to go.

Interpersonal Interaction:

Jargon:

Is a professional language between a profession or a group of professionals this usually used in health care sectors such as GP's and hospitals they would try to communicate with each other in this language. An example of this jargon being used in health and social care is when to a group of professionals who are going over a patients notes and overall health.

Proximity:

Means the physical contact and closeness between professionals and service users. Proximity is paramount in health and social care settings because patients want there personal space if a care worker must ask permission to enter someone's personal space this could me helping someone walking and helping someone to go to the toilet. An example of proximity in a health and social care setting is in a hospice when a nurse and doctor tell a patient and their family that they only have certain amount of time to live and the nurse would maybe offer the patient and their family a hug with permission to enter there personal space.

Non-Verbal Communication:

Means communication that is used without words it can be by eyes, facial expressions, hands, gestures and are arms it is a process of sending and receiving word less messages. An example of non verbal communication in an health and social care setting is a care worker in a elderly care home and they don't smile and usually have there arms crossed this would make some of the service users feel that they re unapproachable person because of their negative body language.

Communication, language needs and Preferences:

Braille:

It is raised dots that can be read with fingers by blind or sight-impaired people it provides communication on a sense of touch. This prevents handwriting and a special printer is used to print out messages in Braille. An example of Braille being used in a health and social care setting is a patient getting letters about hospital appointments and about hospital health notes.

Makaton:

Is a language made up of signs and symbols to help children and adults who have learning difficulties with language and their communication skills. An example of makaton being used in health and social care setting is a school for children with learning difficulties the teacher would communicate with makaton to the children so they can understand and learn makaton for them self to communicate with others.

Human and Technological Aids to Communication:

Are aids that help support service users with hearing and sight disabilities human and technological aids such as signers, loop systems and mini-com/text phones these are used by people who are deaf or can not speak on normal telephones, mini-coms require a small keyboard which display a screen on which words/text is displayed.