Written communication is also important in a nursery because the children have to use this communication when reading books but not hard words, recording of learning and achievement records about the children. Children in nursery have to read books because they have to learn new words but the child will not read the book if the words are too big or if the book is not that colourfull, so the nursery has to choose books carefully. Reading books might affect children in different ways such as learning different words, understanding the stories so they know what is actually going on.
Records of learning and achievement are important because the carer knows how the child is performance and their behaviour so they would tell the child’s parents on their progress. medical records are really important as it is used to identify what is wrong with the child or if the child has got any allergies, so it helps the carer to know the child better for eg:when the child is eating they might be having nuts allergy so the carer will know that the child wont get any nuts.
Computerised communication is partly important in a nursery to store personal records of the children. Having personal records in the computer will keep the information confidential so not anyone can look at the records. Therefore, in a way the carer’s are respecting the child’s information. In some nursery carers use special methods
To communicate with the child who needs special help. Sign language is one of the main parts of special methods because sign language can be very helpful to the child with hearing problems, so it also makes them feel special or equal to other children. There are also interpreter and translator to help some children. Child with special needs get choices if they want to play games in a computer or if they want to read a book like every other child. Children who cannot see properly also use Braille’s but they can read it with Braille, which is used by many people.
G.P surgery
Oral communication is used in G.P surgery when booking appointments, diagnosis, explaning issues, discussing their illness and giving advice and guidance.g.p usually talks to their patients when they come for a consultation or to get advice, so oral communication helps the patient to communicate with the G.P and ask the G.P what is wrong with them. Getting advice is a big thing to ask from a G.P because the patient might be depressed or feel embarrassed and would not ask. If the G.P listens to them carefully then the patient will get their advice and their problems will be solved.Explaning issues may be not very comfortable for the patient because they might be depressed after what they have been through.
Oral communication will help the patient because if the G.P will be listening to them and will tell them what to do. The G.P listening to them and talking about it will make them have a meaningful conversation because there will be more interaction and the G.P will give them support.
In a G.P surgery, written communication is useful because they will use written data in giving patients, appointment cards, prescription, leaflets and injection letters. Appointment cards are given to the patient to let them know when they will have the next appointment, so the written card is usual because they will not forget. Prescriptions are usually hand written because they need to give the notes to the pharmacy to get their medicine, so it is quicker and easier rather then producing it on a computer.
Computerised methods are important because the G.P will need to know all of their patient’s personal and medical records, having a list of medication or lookin for diseases. Usually records of patients are saved in the computer to avoid the data getting lost or the data not being confidential. Patients will get annoyed and depressed if their personal files are lying around knowing that the other patients will see them, so the G.P have to maintain confidentiality and trust with their patients.G.P might look up information medication for their patients from the internet to help them.
Many G.P use an interpreter to interpret what their patients are saying because some of the patients might not speak the first language. G.P also use sign language for people who will have a hearing difficulty, so if the patients cant hear the G.P then he will try to explain it in a simple sign language. Patients will be happy and they will feel equally important as other patients if the G.P spoke to them by sign language rather than telling their patients to go away
AO1 (B) Effectiveness of interactions
The different types of communications increase the effectiveness of interaction in many different ways such as being comfortable when talking to a client or a G.P, not being distracted when you are in a quite consultation room and understanding and feeling respected.
When a G.P is talking to a patient, when they come to the surgery the patient might not be comfortable talking to a G.P because the patient might feel depressed or embarrassed .the G.P will be asking the patient the diagnosis that the patient have. By discussing the diagnosis orally with each other the patient might feel more comfortable because the G.P has been interacting with them a making them feel that they are important. By improving the level of support, the patient might not be so distressed after telling the doctor what she had been feeling.
Giving level of support is the best thing when you are interacting with your service users because it makes the client or service user feel more comfortable, more needed, appreciated and understandable. Early year workers use verbal and non-verbal language, which children can understand so it makes the children feel respected and understandable. Social workers interact with the children’s slowly and let them talk slowly because they might be emotionally disturbed. by showing them their level of support the children will feel that someone wants to listen to them. Social workers value their clients by showing them respect, being understandable and making them feel appreciated.
AO1 (C) Poor communication
In health and social care, poor communication can be affected in many different ways. If there is a lack of communication with people than it can cause different problems such as an hearing imperilment patient will not be able to hear their doctor because they will have problem listening to them.
The communication can be inhibited by poor communication such as:
Positioning
Language
Emotional
Environmental condition
Special needs
Proximity
Communication can be inhibited by poor communication when it comes to positioning. Positioning can be a big problem if a person is not at the same level with the G.P or carer. For e.g. if there is a large desk in a G.P surgery or if you do not talk to the children in the same level as them.
If we are not, at the same level as little children then they will not take you seriously and they will not be able to hear you, and they might end up taking the information differently. Having a large desk in the G.P surgery might affect the patients because they will not be close enough to hear and take information correctly. The effect that it would have on client wellbeing would be that they would not be able to share problems that the patient have and it might affect the patient’s health, so their health will get worse. The problem could be resolved by rearranging the sitting (desk) arrangements so the G.P and the patient can communicate better.
Proximity is giving people their own space. For e.g. client standing far away from her career or either standing near might make her comfortable, it depends on the people.
Environmental conditions can also be a problem when people are trying to communicate. if there is to much heat on a residential home when the client is talking to a carer then the client wont be concentrating on what the carer will be saying instead she will be concentrating on how hot she is, so if the client doesn’t listen to the carer then it might cause a barrier between them because of poor communication. Poor setting will also cause a barrier because if the G.P and patient will not be comfortable talking then the patient might think that she is less important and she would not share her all the problems. Levels are also important when you are talking to the children in the nursery because they might interrupt the wrong information and do something else.
If there is a poor lightning in any settings then the client or patient wont be able to see the career’s or G.P face expression so that might lead to cause difficult communication with each other. Noise is also a major barrier in communication with someone because if there is noise around you then you will not be able to hear each other. For e.g. having a radio on in a G.P surgery will cause interruption and it might tell the patient that they are not important at all. The barrier problem could be resolved by turning the radio off and listening to what the patient have to say.
People who wear hearing aids might be concerned if anyone would be able to hear them and that might decrease their confidence so that might be distracting and off the noise as well. They might also think that they are not important so they will not even bother talking to them. People with special needs might need extra help if they cannot understand the language or they have hearing and visual imperilment. Some young people might talk slang or street language with the carer or social worker but if the carer or social worker do not understand what they are actually saying then that might cause a problem with their lack of communication. People might also use technical terms (jargon).people that would have problems with their first language would also cause a barrier .some people just mumble, who are louder and who are quiet might have problems with lack of communication. For the problem to resolve G.P might get a translator or interpreter. The people with the hearing and visual imperilment will find difficult to communicate because of their special needs so they might use sign language or jargon.
Person can be easily affected by their emotions and that can cause a barrier between themselves or with their carer, G.P or social worker. Clients are generally depressed and stressed before they come and talk to their carers about their problems and they might feel negative. Sometimes the clients are too afraid to confront their problems because sometimes the clients might think that their carer is trustworthy. Carer’s listens to all the disturbing and frightening stories that the clients tell them so for the carer hearing might get difficult and that might affect their communication because their emotions will get in the way and then it might be difficult to hear.
For the carer they will be working whole day so they might feel tired and emotionally drained so they might be stressed by their clients and might feel angry and that might cause the barrier between the carer and the client.
Clients do not usually want to receive help because sometimes they are just sent to the carer and that might frustrate them. Carers do not understand cultural factors for e.g. an Asian girl’s parents are trying to get her into a force marriage but she might not want that so she comes for help. Therefore, the carer would not exactly know about all of her culture factors and might need help with that.
Carers might also make assumptions or they might also have stereotype clients so the carers should not judge their clients as if they are being steered in a way. The most important thing that the carer had to keep in mind is that they do not make the situation even more emotional and they have to act tough and encourage, but the carer should not be to supporting or caring. For eg if a child looses their mother and the carer get to close then the child might want their career to be kind of a mother figure. Carers might also get frustrated if the clients pace is to fast because then they wont are able to hear half of their stories.
Barrier could also be caused if the G.P has a consultation with their patient with lack of time. Lack of time could affect the communication because if the G.P does not talk to patient in their specific time then the patient will not be able to talk into depth. Effect of problem on client wellbeing could be that the patient would not get the treatment that they need because the doctor did not go into that much depth. The problem could be resolved by having more consultation time with the patient so the patient will also have more attention and they will feel important. if the files of the patients are just kept lying around in a G.P surgery then the patients might feel that they are not important and they might also feel that their information is not kept confidential so they might feel depressed knowing that the other patients might see what they have.