Different types of Communication
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AO1 (A) Different types of Communication Communication is about exchanging of information between people, e.g. by means of speaking, writing, or using a common system of signs or behaviour. Communication is important because we use it in our daily lives to talk to people either orally or written. If there is a lack of communication then it will be hard for people to listen or to get the information they need. In care settings, different types of communication are needed to help with their patients or clients. Communication is important in health and social because it helps build a relationship between a client and a carer. There are four different types of communication, which are used in different care settings. The two different care settings that I will be concentrating on this assignment are nursery and a G.P surgery. There are four different types of communication: Oral communication Written communication Computerised communication Special needs Oral communication Oral communication is something that is said from your mouth rather than writing it. Oral communication is important in care settings because it helps clients or carer to communicate with each other when they are talking. The purpose of oral communication is much of the "emotional meaning" we take from other people is found in the person's facial expressions and tone of voice.oral communication is used when G.P is consulting a patient, a carer telling a child off about their behaviour in a nursery and when a client is talking to a carer about her problems. Written communication Written communication is something that we can record data in a storage device or on a data.
Many G.P use an interpreter to interpret what their patients are saying because some of the patients might not speak the first language. G.P also use sign language for people who will have a hearing difficulty, so if the patients cant hear the G.P then he will try to explain it in a simple sign language. Patients will be happy and they will feel equally important as other patients if the G.P spoke to them by sign language rather than telling their patients to go away AO1 (B) Effectiveness of interactions The different types of communications increase the effectiveness of interaction in many different ways such as being comfortable when talking to a client or a G.P, not being distracted when you are in a quite consultation room and understanding and feeling respected. When a G.P is talking to a patient, when they come to the surgery the patient might not be comfortable talking to a G.P because the patient might feel depressed or embarrassed .the G.P will be asking the patient the diagnosis that the patient have. By discussing the diagnosis orally with each other the patient might feel more comfortable because the G.P has been interacting with them a making them feel that they are important. By improving the level of support, the patient might not be so distressed after telling the doctor what she had been feeling. Giving level of support is the best thing when you are interacting with your service users because it makes the client or service user feel more comfortable, more needed, appreciated and understandable. Early year workers use verbal and non-verbal language, which children can understand so it makes the children feel respected and understandable.
Therefore, the carer would not exactly know about all of her culture factors and might need help with that. Carers might also make assumptions or they might also have stereotype clients so the carers should not judge their clients as if they are being steered in a way. The most important thing that the carer had to keep in mind is that they do not make the situation even more emotional and they have to act tough and encourage, but the carer should not be to supporting or caring. For eg if a child looses their mother and the carer get to close then the child might want their career to be kind of a mother figure. Carers might also get frustrated if the clients pace is to fast because then they wont are able to hear half of their stories. Barrier could also be caused if the G.P has a consultation with their patient with lack of time. Lack of time could affect the communication because if the G.P does not talk to patient in their specific time then the patient will not be able to talk into depth. Effect of problem on client wellbeing could be that the patient would not get the treatment that they need because the doctor did not go into that much depth. The problem could be resolved by having more consultation time with the patient so the patient will also have more attention and they will feel important. if the files of the patients are just kept lying around in a G.P surgery then the patients might feel that they are not important and they might also feel that their information is not kept confidential so they might feel depressed knowing that the other patients might see what they have. ?? ?? ?? ?? Manali Sucar
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