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Discuss Factors That Support And Inhibit Communication

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Introduction

Transfer-Encoding: chunked ´╗┐Factors Support and Inhibit Communication In order for communication to be effective, the situation within which the communication takes place must be supportive as possible. This means removing factors that may prevent effective communication. The factors that hinder communication are; position, environment, emotion and special needs. These factors can create barriers to receiving messages and interpreting messages which inhibit communication. The care practitioner would need to overcome the factors before it becomes an extraneous variable. http://smallbusiness.chron.com/factors-effective-communication-3183.html (accessed on 11/10/2015) http://wikieducator.org/Effective_Communication (accessed on 11/10/2015) http://www.slideshare.net/Kiran8862/factors-affecting-effective-communication (accessed on 11/10/2015) Positioning According to Fisher et, al (2012) ?setting arrangement and positioning should be considered carefully when communicating.? This is because space can evoke different emotions between the care practitioner and service user. If the care practitioner is sat closely with the service user; they could feel uncomfortable and uneasy, so there work effort would be weakened. This may cause them not perform to their potential. The service user may also feel nervous and uncomfortable, which may result to them not contributing to the discussion orally. They may hold back important information and this would result in communication not being effective. For communication to be effective positioning would be important; the care practitioner would need to position themselves a few centimetres away from the service user in order to make the service user feel more comfortable and at eased because the service user is given their own personal space. An example was positioning would be effective in communication would be a councillor distancing themselves a few centimetres from the service user. This is because the service user would be more open to discussion and it would give a sense of respect due to the counsellor giving the service user a sense of empowerment. It can be daunting for a service user when at a health care institute because they feel that they are weak and so having distance can give them their right to empowerment. ...read more.

Middle

The nurse would take into consideration of what the service user may feel and recognise that all service users respond to bad news differently. The nurse would have to further make sure that he or she recognise the diverse attitudes of the service users that they are caring for because it can differ from their own and the service users must not be condemned by the nurse and treated differently, the nurse should show empathy regardless of the service user?s diversity. Therefore, the nurse would inform the service user gently about their health condition. On the other hand, the nurse can be too involved in the service user that it could result in them becoming critical and disapproving about other professional?s advice about the service user. This would inhibit communication because the service user would only be provided one health advice that might not be genuine. http://www.ncbi.nlm.nih.gov/pmc/articles/PMC1496871/ (accessed on 11/10/2015) https://lra.le.ac.uk/bitstream/2381/31190/1/U187761.pdf (accessed on 11/10/2015) Responsive communication, which means to react and be alert can support and inhibit information. The care practitioner being able to answer the concerned questions of a service user would support communication because the care practitioner would be effectively responding to the service user. This would give the service user more of an understanding of the aims the care practitioner is trying to achieve. It would reassure the service user that the care practitioner is working in their best interest and not misleading them to believe something that is wrong is right. For example, a doctor answering the concern questions of a service user about their healthcare would demonstrate responsive communication. The doctor would inform the service user what they aim to achieve and how they would help the service user to achieve their goal. In this situation, the doctor would promote individual rights by consulting the service user. The service user would be effectively engaging in the conservation since they have the dominant role due to them being the one asking the questions to the doctor regarding their health. ...read more.

Conclusion

It is vital for healthcare institute to promote equality and diversity and this can be done by having a person that knows sign language to present in a room in the situation where a care practitioner cannot communicate to a service user due to hearing impairment. https://www.alsintl.com/blog/sign-language-interpreting-ada/ (accessed on 11/10/2015) http://www.disabilityrightsohio.org/right-to-sign-interpret (accessed on 11/10/2015) https://nad.org/issues/health-care/providers/questions-and-answers (accessed on 11/10/2015) Braille is a form of written communication for blind people. The written language is represented by patterns of raised dots that are felt with fingertips. Care practitioner would use braille as a way to communicate with service users that have a limited vision and those that are blind. Braille supports communication between a care practitioner and a service user as the blind service user is able to the information themselves rather than reliant on the care practitioner. This would aid the blind service user in making their own choices. For example, in a care home menus might be written in braille in order for the elderly service users that are blind to read and understand the foods that are being offered. This would give the elderly service user the right to choose their food. https://nfb.org/images/nfb/publications/fr/fr15/issue1/f150104.html (accessed on 11/10/2015) http://www.royalblind.org/national-braille-week/about-braille/braille-facts (accessed on 11/10/2015) http://www.visionaware.org/info/everyday-living/essential-skills/reading-writing-and-vision-loss/all-about-braille/1235 (accessed on 11/10/2015) Makaton is a language programme that uses signs and symbols in order to help people to communicate efficiently. It is intended to support spoken language and the signs and symbols are used when spoken. Makaton can assist people that have a difficulty in learning and a hearing impairment because signs are easier to understand than words. This can be beneficial for a nursery nurse when teaching children ways of behaving. The nursery nurse can use hand movement to convey a meaning to the children. For example, if a child was bullying another child based on their ethnicity, then they nursery nurse point at the child whilst verbally tell them to stop. This would make sure that the nursery nurse is reinforcing the anti-discriminatory policy. https://www.specialeducationalneeds.co.uk/makaton.html (accessed on 11/10/2015) http://msbapp.com/benefits-of-makaton.html#.VxI4WjArLIU (accessed on 11/10/2015) ...read more.

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