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Effective communication

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This booklet is to educate and guide care workers on how to promote effective communication. In health and social care not only do care workers have to communicate with their clients but they also have to be able to communicate effectively with other care workers or colleagues What is the nature of effective communication? Effective Communication is a way of interaction or understanding between two people, it is also a way of giving and receiving information or message and expressing our thoughts (Hickman 2006). Communication is sending and receiving messages, through verbal, non-verbal, formal and informal. In a health and social care setting communication is very essential because the way people send a message can affect the receiver. "Communication is seen as the successful transmission of information through a common system of symbols, signs, behaviour, speech, writing, or signals. Doe.mass.edu (2001) Care practitioners need to have good communication skills as it enables them to develop appropriate relationships with different service users. In an Early years centre, as a nursery nurse different communication skills are needed to be used when communicating with the children, their parents and other workers. When working in different sectors you have to use good listening skills and you have to be able to use open and closed questions when needed. You also have to use postures, eye contact, proximity, facial expression, body language, makaton, art, music and drama Walsh (2005). ...read more.


When communicating with children gesture is really important because you can use your hands and legs to describe what you saying. Children usually find this interesting and it helps them to remember and understand the message you are trying convey. Children also need gestures, as they may not understand the verbal language being used, so the non verbal used reinforces the verbal language. It can also be used to demonstrate the behaviour of others. When a child does something good you can give the child a thumbs up to tell them that they have done something good. Proximity and touch Proximity also known as personal space is the physical contact between people during interactions. There are different factors, which influence our personal space meaning how much personal space an individual needs depends on their up-bringing, cultural background and the type of relationship or bond they have with the person they are interacting with. People from the Mediterranean countries, the Middle East and South America tend to touch more and require less personal space or proximity when interacting, than people from places such as Western Europe and Scandinavian countries and as a nursery nurse it is important to have a good understanding on cultural differences. In a nursery as a nursery nurse there are some touches that are inappropriate for example a nurse giving a child a cuddle might be seen as inappropriate touch but when the child feels upset you could hold their hands or rub their shoulder just to reassure them. ...read more.


Those with autism often have a restricted range of interests and display repetitive behaviour, mannerisms, along with altered reactions to the everyday environment". www.answers.com When communicating with autistic children it is important that a lot of minimal prompts are used, Makaton (a form of non-verbal reinforced with verbal) can also be very useful when communicating with children that are autistic. Tips on communicating with a child with a hearing impairment When communicating with a child with a hearing impairment it is important that your speech is very clear and slow but not too slow, so it can be received. Non-verbal language such as facial expressions, eye contact gestures is also very important when communicating. It is also important that all background noise are minimised and it is also important that you are not tempted to shout into the person's ears or hearing aid. Tips on communicating with a visually impaired child When communicating with a visually impaired child it is important that you keep a normal tone and pace of your speech and also that you do not shout. It is also important that you introduce yourself in the interaction so that the child is aware of who they are speaking to as they might not necessarily recognise your voice even if they have spoken to you before. It is important that you don't make assumptions instead you can ask them if they are in need of anything. Mary Lawal-Solarin 1 ...read more.

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