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Effective communication in health and social care

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´╗┐Communication Introduction to whole unit here. Communication: The imparting or exchanging of information by speaking, writing, or using some other medium. (Oxforddictionaries.com, 2015) Interpersonal interaction is a communication process that involves the exchange of information, feelings and meaning by means of verbal and non-verbal messages, between two or more persons. (Ismail, 2014) Communication is the transfer of information between people. It involves a sender, who is sending a message, and a receiver, who is hearing or seeing a message. The way we transfer this information is by speech (verbal communication), signals such as sign language or picture boards (special communication) or writing (non-verbal communication). This may be the exchange of thoughts, messages, feelings etc. Communication involves verbal, non-verbal, and unspoken ways of making sure our message is heard. The unspoken ways include facial expressions, which are smaller signs of the larger message we are trying to get across. For example a smile can indicate approval, whereas a scowl could indicate disgust or disagreement. The process of communication can be made complicated by many things, such as language differences, cultural background, gender, education, special needs/disabilities etc. Communication is important as it plays a vital part in our survival. Our dependency on our ability to communicate is a very important factor in our survival and success as humans. for example a in a nursery a baby cries when it is hungry and needs to be fed. If this baby could not communicate with its nursery nurse then they would not know to feed it and therefore the baby would die of starvation. Another example is that humans communicate by warning each other of danger, like a teacher in a school telling a child not to eat something poisonous that they?ve found. If the teacher couldn't communicate with the child then the child may eat the poisonous thing and the child may need to have medical treatment with possibly terrible consequences. ...read more.


In this situation group or one-to-one communication could be used, depending on the circumstances. Sign language, such as British Sign Language or Makaton, could be used in a day care centre for people with hearing difficulties, to communicate in a wide range of everyday conversations. An advantage of special communication is that people that have any disabilities can still communicate with others and say what they want to say. An advantage of British sign language is that it?s not reliant on money or technology, as people can just use their hands. However, a disadvantage is that the person receiving the sign language message must be able to understand British sign language too, or there will need to be a translator who understands British sign language to translate the sign language to the person they are trying to communicate with. Formal Formal communication is used in many health and social care situations, as it is understood by the majority of people and usually doesn't create communication barriers in the ways which other forms of communication, such as informal language, might do. Formal communication shows respect to the people you are communicating with. When someone enters a reception desk, for example in a day care facility, we expect to be greeted politely. If we were greeting with something like "what do you want then" it would cause offense and would be seen as very rude. However, the degree of how formal the language is differs between the situation in which it is being used in, and the care worker must adjust the way they are speaking depending on which situation they are in. If someone speaks too formally they may put the person they are talking to on edge and make them feel uncomfortable, but if someone is being spoken to too informally, then they may feel as if they are not being taken seriously or being respected. ...read more.


The teacher may ask rhetorical questions to the child to prompt them to really think about what they have done, and leave silences after asking so that the child has time to think. Proximity Proximity can be both negative and positive when communicating. If someone is sittng very close to you it could portray intimacy and friendship, if you know the person well and have a good relationship with them. On the other hand it could be seen as threatening or intimidating, if someone you don?t know very well if talking to you very closely. This also depends on the context of the conversation and the other persons tone of voice. Reflective listening Reflective listening is the process of restating back to the speaker what they have said, both the feelings and the words. This is to allow the speaker to focus on what they feel and to show the speaking that you are trying to see things from their point of view, and to hear what they have said so they can focus on their feelings, encouraging them to continue speaking. Reflective listening does not involve introducing new topics or asking questions, it is used to help the speaker understand them and focus on their ideas. This is best used in counselling situations, as the counsellor can use reflective listening to make sure that the person they are counselling isn't just speaking constantly and rambling on, they can show to person that they are listening, and use filler words, like "hmm" to give the speaker time to think, and to show that the counsellor is paying attention. The counsellor could use words to encourage the speaker to carry on and elaborate on their feelings, helping the counsellor to understand the person and decide what actions to take/what to say to them, and helping the speaker express themselves and understand themselves more by speaking their feelings out loud. ...read more.

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