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Effective communications P1

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National Diploma Health and Social Care in Health Studies Unit 1 Developing effective communication P1 Describe at least four types of communication/interpersonal interactions Verbal communication can be divided into written and oral communication. Oral communication refers to the spoken words in a conversation. It can either be face-face with someone else or a conversation which takes place over the phone. Written communication can be in the form of email, text or letter. Verbal communication can vary in different locations, groups and professions, each using different words, phrases or speech patterns for similar things. This can make people or service users feel vulnerable or excluded by the different uses of language they encounter. ...read more.


The overall movement of the body can also communicate messages to other about that person, if the person is walking slowly with their head down, this could indicate they are sad or tired. Facial expressions can also play an important part in communicating with others. A person's face can tell you what mood they are in. Other gestures which communicate emotions could be a hand shake, a hug or a simple smile. Non verbal communication can also be in the form of photographs, sketches and paintings. One to one communication involve two people, no one else is involved within this conversation. By having this type of conversation it ensures that each person has the other's attention completely. ...read more.


It isn't just service users who need to know they can have one to one conversation, service provider also may need to have confidential conversations with their management if they have issues with others, they need to feel able to go to someone in confidence when needed. Group communication is important within the health care profession when patients needs have to be discussed with a whole group of health professional. For instance when an elderly patient has been in hospital and is being transfer either to a care home or back to their own home, professional such as doctors, nurses and social workers may need to have a meeting in order to meet the needs of the patient to ensure they can be cared for and receive a good quality of care after they leave the hospital setting. ?? ?? ?? ?? 1 ...read more.

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