Effective communications P1

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National Diploma Health and Social Care in Health Studies

Unit 1 Developing effective communication

P1 Describe at least four types of communication/interpersonal interactions

Verbal communication can be divided into written and oral communication. Oral communication refers to the spoken words in a conversation. It can either be face-face with someone else or a conversation which takes place over the phone. Written communication can be in the form of email, text or letter. Verbal communication can vary in different locations, groups and professions, each using different words, phrases or speech patterns for similar things. This can make people or service users feel vulnerable or excluded by the different uses of language they encounter. Sometime the language or terminology that health care professional use can be confusing for service users to understand who are unfamiliar with this type of language.

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Non-verbal communication is the overall body language of a person who is speaking. This includes their body posture, the way someone sits or stands can display how they are feeling or whether they are interested in what they are hearing, their hand gestures can also display how they are feeling, if someone is fidgeting or playing with their hands this can display if they are nervous. The overall movement of the body can also communicate messages to other about that person, if the person is walking slowly with their head down, this could indicate they are sad or tired. ...

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