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Effective verbal communication in a health and social care setting allows the health care workers to perform their roles effectively

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P1 ? Interpersonal communication is a process of people exchanging information, feelings and meaning through verbal and non-verbal communication. Verbal communication is speech, texting and e-mails. Non-verbal communication refers to the messages that we send without using words; we send messages by tone of voice, facial expressions, hand and arm gestures, the way we sit and the tension within our body. In interpersonal interaction effective communication is vital. It helps us to understand a person or situation, to resolve differences and to build trust and a relationship with that person. Effective verbal communication in a health and social care setting allows the health care workers to perform their roles effectively. It allows them to communicate well with their colleagues; which is extremely important as for example, if the service user is on medication they can exchange the information efficiently via spoken communication or e-mail. It is also valuable for the health care workers and service users to develop relationships, trust and to ensure confidentiality. The service users may be people who come from different types of backgrounds, cultures or religion, therefore each health care worker should have a holistic point of view and not judge. ...read more.


There are other types of non-verbal communications such a, touch, silence, tone of voice and proximity. It is important that a health care worker can identify some of these types of communications as it tells you a lot about the person, if someone is silent, not engaging in conversation, has their arms crossed, not using eye contact and look sad, they could be going through depression or being bullied, reading the non-verbal signs can be a lot more important that speaking. The starting place to have effective one-to-one communication is to be a good active listener; this is listening with your body language as well as your ears. It involves a systematic approach to manage an encounter with a patient or client (greet, have a conversation then saying goodbye). When you start a conversation with another person within a health and social care setting, you should always create the right kind of feeling. It is important to create a positive atmosphere before both people feel comfortable to discuss complicated issues or to give out correct advice. The carer would help the service user to relax by showing that they are friend and actively listen to what they have to say. ...read more.


At a doctor?s surgery reception desk, the patient may get greeted with ?Hello there, how may I help you today??. This formal communication is understood by many people, it shows respect for others. Professionals such as, doctors and nurses often use jargon (words that are used by particular professionals that are hard for others to understand). Professional are well aware of having to translate technical language into simple language when they work with services users. It is important the professional to ensure that they are not being misunderstood. Health and social care professionals often have to communicate with other people from different organizations. For example, a care home worker may have to communicate not only with the service users but with hospital services, GP surgery, day groups and many other organizations. It is important that the professionals do not assume that they know the same terminology and that vital information about a client or patient is passed on. Formal language may help to show respect and to avoid misunderstandings when interacting with unfamiliar professionals in other agencies. ...read more.

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