• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Effective verbal communication in a health and social care setting allows the health care workers to perform their roles effectively

Extracts from this document...

Introduction

P1 ? Interpersonal communication is a process of people exchanging information, feelings and meaning through verbal and non-verbal communication. Verbal communication is speech, texting and e-mails. Non-verbal communication refers to the messages that we send without using words; we send messages by tone of voice, facial expressions, hand and arm gestures, the way we sit and the tension within our body. In interpersonal interaction effective communication is vital. It helps us to understand a person or situation, to resolve differences and to build trust and a relationship with that person. Effective verbal communication in a health and social care setting allows the health care workers to perform their roles effectively. It allows them to communicate well with their colleagues; which is extremely important as for example, if the service user is on medication they can exchange the information efficiently via spoken communication or e-mail. It is also valuable for the health care workers and service users to develop relationships, trust and to ensure confidentiality. The service users may be people who come from different types of backgrounds, cultures or religion, therefore each health care worker should have a holistic point of view and not judge. ...read more.

Middle

There are other types of non-verbal communications such a, touch, silence, tone of voice and proximity. It is important that a health care worker can identify some of these types of communications as it tells you a lot about the person, if someone is silent, not engaging in conversation, has their arms crossed, not using eye contact and look sad, they could be going through depression or being bullied, reading the non-verbal signs can be a lot more important that speaking. The starting place to have effective one-to-one communication is to be a good active listener; this is listening with your body language as well as your ears. It involves a systematic approach to manage an encounter with a patient or client (greet, have a conversation then saying goodbye). When you start a conversation with another person within a health and social care setting, you should always create the right kind of feeling. It is important to create a positive atmosphere before both people feel comfortable to discuss complicated issues or to give out correct advice. The carer would help the service user to relax by showing that they are friend and actively listen to what they have to say. ...read more.

Conclusion

At a doctor?s surgery reception desk, the patient may get greeted with ?Hello there, how may I help you today??. This formal communication is understood by many people, it shows respect for others. Professionals such as, doctors and nurses often use jargon (words that are used by particular professionals that are hard for others to understand). Professional are well aware of having to translate technical language into simple language when they work with services users. It is important the professional to ensure that they are not being misunderstood. Health and social care professionals often have to communicate with other people from different organizations. For example, a care home worker may have to communicate not only with the service users but with hospital services, GP surgery, day groups and many other organizations. It is important that the professionals do not assume that they know the same terminology and that vital information about a client or patient is passed on. Formal language may help to show respect and to avoid misunderstandings when interacting with unfamiliar professionals in other agencies. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level Healthcare section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level Healthcare essays

  1. Explain the role of effective communication and interpersonal interaction in a health and social ...

    may take more time but it is important that the client understands what they are being told. Another way to communicate with a deaf person could be to use cards or a video , or a sign language person. The environment can also be a problem when trying to communicate

  2. Health and Social Care Unit 3 Health and Well being

    How would you describe physical health? Sue and Holly spoke about physical health being largely the functions of the body. They particular focused on height, weight, blood pressure, Pulse rate, Lung capacity. They talked about Derby having highest obesity rate in the Country and much of their work was with

  1. Barriers In Communication In Health & Social Care

    To overcome this barrier, rooms should be carefully planned out to use the space as efficiently as possible. And ensuring the right amount of space is used in the right environment. This strategy is being put into place in health and social care environments.

  2. Health and Social Care Communication. Examples from work with a service user with ...

    Please feel free to sit wherever you feel comfortable. Can I get you a drink?? This is good because I have used a friendly approach and this shall put Majella's mind at ease and hopefully make her feel happier communicating.

  1. AS Health & Social Care Communication. Example from a playschool setting.

    ________________ Written: Written communication means there is a hard copy of the information that needs to be recorded and passed on. This can be referred back to at any time (provided it is kept safe and not lost). Written communication can be hand delivered or posted.

  2. Report on Counselling for Health and Social Care

    me your concerns and to create a plan to set some goals.? The counsellor will then let the client do most of the talking. The counsellor needs to show active listening; respond, and question without dominating the conversation. Counsellors will work with the client to clarify the reasons why he/she is seeking help and the nature of your particular circumstances.

  1. The role of communication and interpersonal interaction in Health and Social Care

    Therefore, hand gestures help to describe thing. British Sign Language us also a form of hand gestures, which allow deaf people communicate with care workers, and other BSL trained people. Gestures such as pretending to take a drink with a pretend mug suggest the offer for a drink, but without

  2. Types of communication including factors that support and inhibit communication within a care setting ...

    The message is sent via gestures, touch, body language, posture facial expressions and eye contact. People can also non-verbally communicate through objects or artefacts such as a person?s hairstyle or way of dress may give off a message about the person.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work