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Good communication will ensure that all people understand the message sent, which also makes them likely to respond positively to the message. Good communication is vital within hospitals because it is a place where communication is taken place all the time between staff and patients/visitors. Therefore to make jobs run more smoothly, without hassle and upsets, the hospital staff is expected to show themselves to be professional and show good communication skills within hospitals towards the patients and visitors. To be able to communicate well you need to show a good understanding of listening skills. This will allow the patients to feel free and confident enough to be able to ask any questions that they feel need to be answered. It will form trust between the hospital staff and the patient, whom will then feel confident and secure enough to be able to make their own decisions and to be respected in return. The patient will also feel calm, reassured and cared for, and in return they will feel that they have retained their sense of identity and acknowledge that they do have a voice and that they are being heard. This will also help with nurses and doctors taking the blood pressure of the patients blood due to affect of good communication which helps to reduce the patient's blood pressure back down to their normal pressure by it helping to relieve pain, stress and anxiety, which causes blood pressure to rise. Effects of good communication within hospitals are achieved by the use of qualities by the hospital staff, such as kindness, patience, understanding, willingness, friendliness, respect and empathy. It is also due to the hospital staffs skills, such as their communication knowledge and practical physical/technical skills which are intended for working in the hospital with patients and their visitors. The hospital staff will need to make the patients feel valued and supported throughout their stay so to ensure good communication skills. ...read more.


that going to close to the patient will cause uncomfort and the patient may feel threatened, whilst minimising his/her level of value. Another factor is the gestures we use, because gestures help people to understand a bit more about what the initiator is trying to express which then helps the way we communicate and to express how we feel. Nurses within hospitals will use gestures when explaining what is going to happen and what is going on to the patient. This will make the patient feel valued by how the nurse is trying to interact and that they feel well informed and more certain about what it is that he/she is explaining. We also need to acknowledge the appropriate time, space and place when to express certain things which will also relate to the lack of interruptions which can be present within hospitals and busy environments. For example, the nurse should not talk to the patient about the embarrassing aspects of the patient's illness within a busy ward, where other patients and people are around, because this will be an inappropriate place to inform them. So they would take them to a quieter room so to talk to them about it and so the patient feels confident to freely ask as many questions as they desire. This helps the patient to feel valued by feeling they are respected and that they can trust the member of staff and feel free to say what they want to say. Along with ensuring that people are being valued, they need to feel supported as well. Support is "to sustain (a person, the mind, spirits, courage etc) under trial off affliction" (Dictionary.com 2007). People need support when things are unfamiliar, out of control, frightening and new. An obvious example of these situations is within hospitals due to patients finding it new and unfamiliar which can seem frightening to them, especially if they are new to being within hospitals. ...read more.


Finally, to help promote equality and diversity you need to be aware of and avoid stereotypes, so to treat others that may look different to you, in the same equal way than everyone else. This will help positive communication between patient and staff and no negative and unfair judgements will be made. Promoting individual rights and beliefs is by asking them what they want/need instead of telling them so to allow their right to choose and to discuss. This is because some patients that come to stay in the hospital have a different view of how things should and should not be done to their body, therefore if any patient disagrees in how their body will be treated, the hospital staff members should compromise and respect that person beliefs and allow that patient to decide for themselves and give them a choice of what is to be done or to not be done. This will then ensure that the patient and their beliefs are respectfully treated. Also, to help promote individual rights and beliefs, the hospital staff members need to make sure that they listen to peoples complaints and take action so to ensure the comfort and wellbeing of the patients during their stay; this will help prevent any negative communication and behaviour. Hospital staff also should not force or compel the patient to do something that they do not wish or believe it right, therefore giving the patient control of their body. Staff members should not impose their own views because they need to understand that it is up to the patient of what they think should or should not be done. Finally, hospital staff should always remember to be professional about every patient's rights and beliefs, and so they need to ensure that they use positive body language, skills and qualities and to use positive language, even if the staff members feel that the patient's choice is the wrong choice. This will then make the patients feel that they are treated fairly and respectful, therefore improving good communication skills. ...read more.

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