Evalaution of communication skills. I will be taking part in two different role plays; one as a carer and one as a client. The idea of this experiment will be to assess my communication skills as a carer in a motivated care situation.

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Introduction

       I will be taking part in two different role

plays; one as a carer and one as a client. The idea of this experiment will be to assess my communication skills as a carer in a motivated care situation. When acting as a carer I will have to try and listen as efficiently as I can to the clients, using most of the skills that I have learnt so far in this unit, these skills are:

  • Tone of voice  
  • Facial expressions
  • Questioning
  • Eye contact
  • Body posture
  • Prompting
  • Conveying warmth; empthy; respect

Planning

There were altogether 6 people in our group. We had to pick one situation that we wanted to do as a role-play. Below is an example of the role-play that we did.

   

       First of all we all got together and discussed which person wanted to be which character in the role-play

In the role-play I decided to be: Rosita Fareros representing as a health visitor

Memoona was Peter Singh who represented as a community center manager

Carla was javed Akhtar who represented as a pro-smoker

Stacey was Carla ponti who also represented as the pro-smoker

Vicky was Gareth gates who represented as the anti-smoker

And Jodie was Tessa Bernard who represented as the youth worker.

    When we finished deciding who we wanted to be we all decided to give-up one of our dinnertimes to meet up together and write up our script, apparently one of our group member Stacey had a dentist appointment on the day we planned to meet up, she let us knew before the day.

   There was one problem that did arise during the meeting it was that Vicky and Carla decided to be in charge of the group and write the script the way they wanted to, me and Jodie put in ideas but Vicky and Carla thought that they weren’t good enough other than that everything went well as planned. We got Jodie to write up the role-play as she had her own computer at home and volunteered to do it anyway. We got together twice in that week to rehearse our roles In the role-play we also timed our selves to see how long our role-play lasted seen as we were told at the start of the lesson that our role-play had to last no more or less than 5 minutes.

Factors enhancing and inhibiting my communication

       There are many Factors that influence the effectiveness of communication. Several factors enhance communication and others inhibit it, depending on the sort of communication we use. For example one of the physical factors that inhibited my communication I think was the inappropriate environment that we were sitting in.

    The layout of the room that we were sitting in was a barrier to effective communication. For example all six of us were sitting at one desk along with closed in chair space this was because we all couldn’t be filmed unless we crammed together; this was adjusted because personal space is important when interacting. To stop the

squashiness from being a barrier within the room, I spaced the chairs out a little, I made sure that all of the clients were able to see my face, and hear me clearly so I removed any objects which would have caused a barrier between us for example I removed my script from my face and placed it on the table and moved my chair back a bit so I was sitting comfortably, and this proved to be successful because I made sure all the client could hear and see me whilst the group discussion was taken place.

     I also noticed that there were emotional, social, physical and skilled factors that enhanced my communication.

   For example when I was talking to one of my clients I noticed that I was talking in a relaxed manner, I showed respect to my clients by listening and understanding standing their feelings and what they had to say. This shows emotional factors enhancing my communication.

    Social and Skilled factors that enhanced my communication was that I showed and shared interest in what my client was saying encouraging my clients to want to make contact with me, I used appropriate language against my client, for example I didn’t use abusive language I kept my tone of speech normal I didn’t increase it when I had something important or serious to say.

       Before starting the role-play I thought that I’d find it difficult to communicate my true attitudes and feelings towards my clients and carers Below is a list of barriers to communication, or reasons to why I thought I’d find it difficult to communicate.

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  • Feared that the client will not understand my deep feelings and what I’m talking about.
  • Feared of hurting the client
  • Feared that my client may hurt me by blaming me or putting me down.
  • Feared of being rejected by my client. Feared of not being taken seriously. Feared of negative feedback from my client.
  • Feared of appearing stupid.
  • Feared that I will not be able to cope with my client’s reactions.
  • Feared of making a bad situation worse, or ruining a good situation.

I overcame the potential barriers to communications by:

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