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Evalaution of communication skills. I will be taking part in two different role plays; one as a carer and one as a client. The idea of this experiment will be to assess my communication skills as a carer in a motivated care situation.

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Introduction I will be taking part in two different role plays; one as a carer and one as a client. The idea of this experiment will be to assess my communication skills as a carer in a motivated care situation. When acting as a carer I will have to try and listen as efficiently as I can to the clients, using most of the skills that I have learnt so far in this unit, these skills are: * Tone of voice * Facial expressions * Questioning * Eye contact * Body posture * Prompting * Conveying warmth; empthy; respect Planning There were altogether 6 people in our group. We had to pick one situation that we wanted to do as a role-play. Below is an example of the role-play that we did. First of all we all got together and discussed which person wanted to be which character in the role-play In the role-play I decided to be: Rosita Fareros representing as a health visitor Memoona was Peter Singh who represented as a community center manager Carla was javed Akhtar who represented as a pro-smoker Stacey was Carla ponti who also represented as the pro-smoker Vicky was Gareth gates who represented as the anti-smoker And Jodie was Tessa Bernard who represented as the youth worker. When we finished deciding who we wanted to be we all decided to give-up one of our dinnertimes to meet up together and write up our script, apparently one of our group member Stacey had a dentist appointment on the day we planned to meet up, she let us knew before the day. There was one problem that did arise during the meeting it was that Vicky and Carla decided to be in charge of the group and write the script the way they wanted to, me and Jodie put in ideas but Vicky and Carla thought that they weren't good enough other than that everything went well as planned. ...read more.


Having watched the video of the case conference discussion and also read the client's evaluation sheets of my group communication skills; it is clear that I have certain weaknesses that need to be improved. My voice was to quiet and low during the group discussion when talking to my carer and clients. Even though I was pretty nervous I didn't use any non-verbal communication as a sign of bad communication for example I didn't fold my arms, this would have Cleary shown to the clients that I was being defensive and was scared to talk to them. I tried to smile at my clients I didn't slouch back in my chair, which would have given, the impression to the rest of the group that I was bored. My improvements/Action Plan Having essentially reflected on my weaknesses, as all good practitioners do, I have devised a step-by-step action plan for improving my group communication skills. I believe that my approach is workable and, therefore realistic, because I am going to work towards making small, but progressive, improvements during the next few weeks. One way that I could improve my communication skills is to try and participate orally in lessons to build up my confidence, because I'm usually quiet and hardly ever participate unless the teacher picks on me just to answer a question because she/he knows that I'm shy. After evaluating my communication skills I decided to evaluate each of the other carer's communication skills that were in my role-play. Jodie's strength's, weaknesses and ways she can improve on her communication skills The 3 different communication skills that Jodie used effectively during the meeting was that she maintained eye contact with the person she was talking to, eye contact helps regulate the flow of communication and signals interest in others, she listened very carefully to what the other person had got to say and increased her tone of voice when she had something important to say, one thing that Jodie didn't use effectively when communicating ...read more.


I have learnt a lot about group communication, I now appreciate that you have to work together and co-operate in a grown-up manner to accomplish the aim of the activity. I have learnt that a group is formed to classify a purpose in mission statements. Within a mission statement the objectives have to be realistic and clear and understood by everybody. I now know that groups have to be in suitable sizes and have to contain people with the right skills and training. It is also important that as a team member you realise others are depending on you and you can't let them down, for example when Stacy had a dentist appointment to go to, she informed us before our group meeting so we knew that she wasn't going to turn up on the day, this shows respect and trust within the group. I have learnt that the way a room is set out can improve or slow down communication for example we all as a group sat in a semi circle, so that we faced each other and heard each other clearly. In my opinion I think that my group communication skills have improved a great deal since the video activity, for example after the video activity we had to do a presentation in front of the whole class by going out to the front on our own, which I successfully managed to do, unlike before the video activity I couldn't even speak out in front of two people never mind the class, gradually I am starting to build up my confidence and hopefully I will be really confident that I will be able to talk effectively without being shy to a room full of people. I have learnt to use my listening skills, tone of voice, facial expressions, proximity, questioning, eye contact, body posture, empathy and respect effectively ?? ?? ?? ?? ...read more.

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