Evaluation and Redress

Authors Avatar

Evaluation and Redress

Evaluation of how legislation maintains and promotes the rights of service users, explaining the Queen Elizabeth Hospital’s responsibilities under the relevant legislation and methods of redress open to service users.

In Ward B7 at the Queen Elizabeth Hospital there are specific legislations which promote the rights of services users. The Queen Elizabeth Hospital also has responsibilities under these legislations. Some of these laws are described below.

Evaluation

Implications of the Human Rights Act 1998 have been incorporated into the code of practice as described in this coursework; most notably Article 2 (Right to life), 3 (Prohibition of torture), 4 (Prohibition of slavery and forced labour) and 7 (No punishment without crime).

The Disability Discrimination Act

The Disability Discrimination Act 1995 defines disability as ‘a physical or mental impairment that has a substantial and long term adverse effect on a person’s ability to carry out normal day-to-day activities’. Most people and organisations now accept the ‘social model of disability’:

  • Disability arises from society’s negative treatment (social or environmental), and is not an inevitable consequence of impairment;
  • The position of disabled people in society is a human and civil rights issue;
  • Society must be changed to allow full inclusion.

This act is about discrimination towards disabled people. This disability could be physical, sensory or mental. It is important to avoid degrading service users because they are suffering from a disability and considering them to be ‘less capable’. This is where this particular legislation outlaws the harassment of disabled people from staff members.

Join now!

It is important that care workers understand that this is a very sensitive aspect and therefore should not be used against the service user. It is unacceptable to downgrade them by referring to them as ‘incapable’ but instead it is more ideal to say that they are in need of some ‘assistance’. This way the service user will not feel as though they are a burden or are completely helpless. However, if the care provider shows that they are annoyed and irritated to help them, making them feel as though they are not good enough, it can lead to ...

This is a preview of the whole essay