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Examine Communication in Care Settings

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Transfer-Encoding: chunked ´╗┐Communication in Care Setting Communication is imparting or exchanging of information through speaking, writing, eye contact and body language. Communicating effectively is important to care, practitioner because they use different forms of communication during their working days. These include the verbal communication skills of talking and listening, and various forms of non-verbal communication, such as touch, eye contact and facial expression. A care practitioner needs to utilise both of these forms of communication when they, give or receive information about the care that is being provided for an individual. The individual can be; a patient in the hospital, families from a deprived background, children between the age of 0-8, elderly, and someone seeking emotional or social support. They would need to carry out a complete evaluation of a singular's care needs. Verbal communication happens when one individual talks and someone else listens. Care practitioners require a range of verbal communication skills to respond to questions in order to find out about an individual?s problems, break bad news and provide support to others dealing with problems and complaints. http://www.merriam-webster.com/dictionary/communication (accessed on 02/10/2015) http://www.businessdictionary.com/definition/communication.html (accessed on 02/10/2015) http://www.learnersdictionary.com/definition/communication (accessed on 02/10/2015) Oral Communication Oral communication is exchanging of information from the mouth. This includes individuals conversing with each other directly face-to-face or indirectly by telephonic. Oral communication is endorsed when a direct interaction is required and when the communication matter is brief. Communicating face-to-face is vital in building trust and a bond. This is significant for care practitioners because they would need to establish a trust with the service users. A care practitioner would need to get important messages across to a service user, so they would need to use oral communication effectively in order for the service user to comprehend. Doctors and nurses would need to inform patients about illnesses, advice and help with medications. This would mean that care practitioners would need to use oral communication to their advantage when explaining the proper use of medication, comforting or calming a service user. ...read more.


http://www.ncbi.nlm.nih.gov/pmc/articles/PMC3894031/ (accessed on 02/10/2015) The final example I would discuss is hospital leaflets that are available and contain information on different types of treatments for different illnesses. Leaflets provide brief information in a small place, which is often written to persuade the reader to go one direction. In this case, the hospital practitioner would hand the leaflets to the service users with brief information regarding illnesses and treatments. This would be a quick way to briefly inform the service user in order to get a small understanding of the illnesses and treatments before seeing a health and social care practitioner. This would give the service user and understanding and would already let them make their own judgements before gathering more information. It can also make them feel appreciated and not an outsider because they are being informed briefly. http://patient.info/health/treatments-for-epilepsy (accessed on 02/10/2015) http://patient.info/health/schizophrenia-leaflet (accessed on 02/10/2015) http://www.nhs.uk/NHSEngland/AboutNHSservices/mentalhealthservices/Documents/Detention%20_Under%20_The%20_Mental%20_Health%20_Act%20_Factsheet.pdf (accessed on 02/10/2015) Computerised Communication Computerised communication is the use of technology to communicate with each other. People can receive the countless amount of information from the internet. A form of computerised communication is email and text messages, which can reach people in a fraction of time when compared to written communication. Computerised reports are vital to care practitioners. Doctors prescribe patients? medication slips or email it to the pharmacist in order for the service user to collect the medication. This type of computerised communication that is effective because it would make sure that the service user?s prescription is accurate. This is beneficial because the pharmacist might not understand the doctor?s handwriting and would give the patient the wrong medicine. Computerised communication assistance care settings to be much safer and organised. http://www.markedbyteachers.com/as-and-a-level/healthcare/computerised-communication-in-health-care-setting-and-early-years-because-the-electronic-forms-of-communication-are-well-established-it-can-be-used-for-networking-between-one-organisation-and-another.html (accessed on 02/10/2015) http://www.answers.com/Q/What_is_the_importance_of_computerised_communication_in_health_care_settings (accessed on 02/10/2015) Advantages of Computerised Communication There are many advantages to computerised communication. The first being that computerised communication stores information as a permanent record. This meaning that information can be referred back to and less likely to be distorted. ...read more.


This would support the child with their learning in the early stages of life. http://downsyndromedevelopment.org.uk/wp-content/uploads/2013/03/Including_pupils_Early_Years.pdf (accessed on 02/10/2015) http://www.ucl.ac.uk/educational-psychology/newsletter/resources/APPGDS_guidelines.pdf file:///C:/Users/aisha/Downloads/Downs%20Syndrome.pdf (accessed on 02/10/2015) The third example would be a day care centre having leaflets about different services that they offer which is written in braille. This would give the parents or guardians that are blind or have limited vision the chance to read about the day care facility and the activities their child could participants in without having to consult with the day care staff or other parents. The parents or guardians would feel empowered, independent and valued by the day care centre because they are able to read the information presented to them without having to hear a person speak to them. In this situation, the day care centre is giving the parents or guardians their right to choice because they are able to make a decision by reading the leaflet themselves. https://www.royalblind.org/about-us (accessed on 02/10/2015) https://www.sense.org.uk/content/community-resource-centres-day-services (accessed on 02/10/2015) http://www.familyconnect.org/info/after-the-diagnosis/common-questions-asked-by-parents--of-children-who-are-visually-impaired/25 (accessed on 02/10/2015) The final example would be a GP having to ask for an interpreter to attend an appointment with a patient who does not speak English. The GP will discuss the mental health state of the patient and give information about treatments. If there is a language barrier between the GP and the service user it would best suit them to have interpreters to translate the conversation. In order for the service user to understand and the GP to know the service user?s concerns. An interpreter is useful in translating effectively between a care practitioner and service user with a language barrier. An interpreter would support the communication flow due to translating the words spoken by the GP and the service user to one another. This would make the service user feel valued because their concerns and health care is being taken seriously even though they don?t speak English. It also shows that the GP is not discriminating on the service user based their native language. http://www.healthwatchislington.co.uk/sites/default/files/mystery_shopping_interpreting_services_2015.pdf (accessed on 02/10/2015) https://www.citizensadvice.org.uk/healthcare/nhs-healthcare/nhs-patients-rights/ (accessed on 02/10/2015) http://migrantforum.org.uk/wp-content/uploads/2012/09/Interpreting-guide-English.pdf (accessed on 02/10/2015) ...read more.

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