• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month
  1. 1
  2. 2
  3. 3
  4. 4
  5. 5
  6. 6
  7. 7
  8. 8
  9. 9
  10. 10
  11. 11
  12. 12
  13. 13
  14. 14
  15. 15

Examine Communication in Care Settings

Extracts from this document...


Transfer-Encoding: chunked ´╗┐Communication in Care Setting Communication is imparting or exchanging of information through speaking, writing, eye contact and body language. Communicating effectively is important to care, practitioner because they use different forms of communication during their working days. These include the verbal communication skills of talking and listening, and various forms of non-verbal communication, such as touch, eye contact and facial expression. A care practitioner needs to utilise both of these forms of communication when they, give or receive information about the care that is being provided for an individual. The individual can be; a patient in the hospital, families from a deprived background, children between the age of 0-8, elderly, and someone seeking emotional or social support. They would need to carry out a complete evaluation of a singular's care needs. Verbal communication happens when one individual talks and someone else listens. Care practitioners require a range of verbal communication skills to respond to questions in order to find out about an individual?s problems, break bad news and provide support to others dealing with problems and complaints. http://www.merriam-webster.com/dictionary/communication (accessed on 02/10/2015) http://www.businessdictionary.com/definition/communication.html (accessed on 02/10/2015) http://www.learnersdictionary.com/definition/communication (accessed on 02/10/2015) Oral Communication Oral communication is exchanging of information from the mouth. This includes individuals conversing with each other directly face-to-face or indirectly by telephonic. Oral communication is endorsed when a direct interaction is required and when the communication matter is brief. Communicating face-to-face is vital in building trust and a bond. This is significant for care practitioners because they would need to establish a trust with the service users. A care practitioner would need to get important messages across to a service user, so they would need to use oral communication effectively in order for the service user to comprehend. Doctors and nurses would need to inform patients about illnesses, advice and help with medications. This would mean that care practitioners would need to use oral communication to their advantage when explaining the proper use of medication, comforting or calming a service user. ...read more.


http://www.ncbi.nlm.nih.gov/pmc/articles/PMC3894031/ (accessed on 02/10/2015) The final example I would discuss is hospital leaflets that are available and contain information on different types of treatments for different illnesses. Leaflets provide brief information in a small place, which is often written to persuade the reader to go one direction. In this case, the hospital practitioner would hand the leaflets to the service users with brief information regarding illnesses and treatments. This would be a quick way to briefly inform the service user in order to get a small understanding of the illnesses and treatments before seeing a health and social care practitioner. This would give the service user and understanding and would already let them make their own judgements before gathering more information. It can also make them feel appreciated and not an outsider because they are being informed briefly. http://patient.info/health/treatments-for-epilepsy (accessed on 02/10/2015) http://patient.info/health/schizophrenia-leaflet (accessed on 02/10/2015) http://www.nhs.uk/NHSEngland/AboutNHSservices/mentalhealthservices/Documents/Detention%20_Under%20_The%20_Mental%20_Health%20_Act%20_Factsheet.pdf (accessed on 02/10/2015) Computerised Communication Computerised communication is the use of technology to communicate with each other. People can receive the countless amount of information from the internet. A form of computerised communication is email and text messages, which can reach people in a fraction of time when compared to written communication. Computerised reports are vital to care practitioners. Doctors prescribe patients? medication slips or email it to the pharmacist in order for the service user to collect the medication. This type of computerised communication that is effective because it would make sure that the service user?s prescription is accurate. This is beneficial because the pharmacist might not understand the doctor?s handwriting and would give the patient the wrong medicine. Computerised communication assistance care settings to be much safer and organised. http://www.markedbyteachers.com/as-and-a-level/healthcare/computerised-communication-in-health-care-setting-and-early-years-because-the-electronic-forms-of-communication-are-well-established-it-can-be-used-for-networking-between-one-organisation-and-another.html (accessed on 02/10/2015) http://www.answers.com/Q/What_is_the_importance_of_computerised_communication_in_health_care_settings (accessed on 02/10/2015) Advantages of Computerised Communication There are many advantages to computerised communication. The first being that computerised communication stores information as a permanent record. This meaning that information can be referred back to and less likely to be distorted. ...read more.


This would support the child with their learning in the early stages of life. http://downsyndromedevelopment.org.uk/wp-content/uploads/2013/03/Including_pupils_Early_Years.pdf (accessed on 02/10/2015) http://www.ucl.ac.uk/educational-psychology/newsletter/resources/APPGDS_guidelines.pdf file:///C:/Users/aisha/Downloads/Downs%20Syndrome.pdf (accessed on 02/10/2015) The third example would be a day care centre having leaflets about different services that they offer which is written in braille. This would give the parents or guardians that are blind or have limited vision the chance to read about the day care facility and the activities their child could participants in without having to consult with the day care staff or other parents. The parents or guardians would feel empowered, independent and valued by the day care centre because they are able to read the information presented to them without having to hear a person speak to them. In this situation, the day care centre is giving the parents or guardians their right to choice because they are able to make a decision by reading the leaflet themselves. https://www.royalblind.org/about-us (accessed on 02/10/2015) https://www.sense.org.uk/content/community-resource-centres-day-services (accessed on 02/10/2015) http://www.familyconnect.org/info/after-the-diagnosis/common-questions-asked-by-parents--of-children-who-are-visually-impaired/25 (accessed on 02/10/2015) The final example would be a GP having to ask for an interpreter to attend an appointment with a patient who does not speak English. The GP will discuss the mental health state of the patient and give information about treatments. If there is a language barrier between the GP and the service user it would best suit them to have interpreters to translate the conversation. In order for the service user to understand and the GP to know the service user?s concerns. An interpreter is useful in translating effectively between a care practitioner and service user with a language barrier. An interpreter would support the communication flow due to translating the words spoken by the GP and the service user to one another. This would make the service user feel valued because their concerns and health care is being taken seriously even though they don?t speak English. It also shows that the GP is not discriminating on the service user based their native language. http://www.healthwatchislington.co.uk/sites/default/files/mystery_shopping_interpreting_services_2015.pdf (accessed on 02/10/2015) https://www.citizensadvice.org.uk/healthcare/nhs-healthcare/nhs-patients-rights/ (accessed on 02/10/2015) http://migrantforum.org.uk/wp-content/uploads/2012/09/Interpreting-guide-English.pdf (accessed on 02/10/2015) ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level Healthcare section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level Healthcare essays

  1. Communication in Health and Social Care. Within this piece of work I am ...

    A sense of absence of one of these needs may be achieved if there is a lack of communication. The third stage of the hierarchy is the Belonging and Affection Needs and involves the sense of belonging and absence of isolation and loneliness.

  2. Identify how five specific communication needs of service users may be assisted, including non-verbal ...

    noise and hearing aids or cochlear implants do not perform this task either. All noises are amplified by the devices and handed to the individuals in a mixed up bundle. In order to have a good environment for a hearing impaired individual one should: * Keep windows closed * Turn

  1. Health and Social Care Unit 3 Health and Well being

    Primary research For my Primary research, I interviewed Sue Pickering, a registered general nurse, also Holly Davis a student who is currently training to become a fully qualified health professional on the 9th of February. (A02-A3) A thorough description of the job roles of two key workers who are involved

  2. Health and Social Care Communication. Examples from work with a service user with ...

    to make a valuable connection between her past memories and her current lifestyle. This type of therapy also has the potential to help resolve and make sense of events that she may have encountered in her past experience. Such things can bring lots of emotions for Majella and I should be prepared for this.

  1. Types of communication including factors that support and inhibit communication within a care setting ...

    They would make an appointment to see a client and discuss face to face the client?s health and wellbeing to develop an understanding about the care they need to give to the client and the levels of it. This is important so that the service user does not receive too much health care or not enough.

  2. Level 3 childcare, unit 5. The practitioner has an important role in maintaining ...

    the setting door in all different languages and celebrating other cultural events such as Devali etc. 6. Equality of opportunities It is important that we treat all children in the setting equally no matter what background they are from, we shouldn?t show favouritism or discriminate against any child or their family.

  1. Unit 2 Communication in Health and Social Care. Examples from a Day Nursery.

    Children with disabilities are treated the same and welcomed by the children (Advanced Neil Moonie 2005). Rights and responsibilities- Service users have a lot of rights in which health care providers need to respect. Service users have the right to not be discriminated, confidentiality, to the best care possible, to feel valued from effective communication.

  2. Unit 5 Anatomy and physiology in health and social care

    Cardiovascular system: Components Heart Hollow muscular organ providing the force for flow of blood throughout human body Blood Vessels Pathways of blood flow in human body, hollow tubes, of 3 types Arteries Carry blood away from heart to other body parts, very muscular and elastic Capillaries Microscopic blood vessels

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work