Explain how effective communication affects all aspects of your work.
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Unit SHC 21 Task 1.1 Need something To ask a question Make or receive appointments To answer a question Give or Emotions receive Understand or instructions express To know what is expected To learn / teach of you To feel part Of something The setting I work in use a variety of different methods to communicate with parents including, monthly newsletters, class teachers handouts telling you what they are doing each term, text messages for example when the weather is bad and school has to close, letters and posters. Explain how effective communication affects all aspects of your work. Effective communication is the foundation if everything you do in your work and affects every aspect of your work and who you work with, including colleagues, parents and children.
This will help build your relationship and trust with colleagues, parents and children and develop your role within the workplace. I have listed different types of effective communication and why these would be effective. Effective Communication Reason why Age appropriate Children and adults understand at different levels so communicate in a way that is appropriate to them and a way they will understand. Appropriate place It may be a confidential or delicate matter, which may need to be discussed in private away from other parents or colleagues. Body language Show the other person you are interested and want to listen or talk. Respond appropriately This will encourage the conversation and shows you have listened to what the other person has said.
Not everyone can respond in a verbal way so non-verbal reactions are equally as important. Reactions will also vary depending on someone's religion, personality, age or culture. Non-verbal expressions can tell you just as much about how someone is feeling as a verbal response and listed below are some examples. Expression/reaction Explanation Avoid eye contact Nervous, uneasy or uninterested Scrunched eyebrows Confused or angry Crossed arms Unapproachable Raised eyebrows Shocked, surprised, worried Sat with legs and arms uncrossed Interested, friendly, easy going and approachable Slouched Uninterested, uncomfortable or lack in confidence Nodding head In agreement, acknowledging Smile Happy, pleased, interested Clapping Happy, excited, pleased Religion is important as what may be meant one way to us may mean something else in a different religion. Therefore you may be sending the wrong message across to someone and their reaction would obviously show this.
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Here's what a teacher thought of this essay
A good essay that is clear and relevant. The layout makes it clear that the writer understands what they are talking about.
It could be extended to include some further examples in areas and a little research into SOLER behaviours and how these aid effective communication.
Marked by teacher Sam Morran 01/12/2012
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