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Explain how the communication cycle could have been used to improve the communication of the difficult and complex issues encounted by Mr & Mrs Singh.

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Introduction

Explain how the communication cycle could have been used to improve the communication of the difficult and complex issues encounted by Mr & Mrs Singh. (M1). The communication cycle is a fundamental part of all of our lives. It is the structure in how we communicate. There are different ways of communicating and as we are communicating we are gaining more knowledge all the time. The communication cycle is useful to use when communicating sensitive subjects. The communication cycle structure starts with aim. At this stage we aim to think about how we will communicate the information and who we will communicate it to. In this case study the aim is to give the patient information before she is discharged from the hospital. ...read more.

Middle

The third stage in the communication cycle is transmitting, as this is when you are transmitting a message in the correct format and also at the correct time. It is when a message is sent, via through oral communication (verbal) or using body language. The meeting was taken place in a ward day room where there was a lot of noise and a light flickering. This was unacceptable and to improve this situation the meeting should have been held in a quiet room with no distractions where Mrs Singh would of felt comfortable. The fourth stage is receiving, at this stage the message is received but hardly understood by the service user. ...read more.

Conclusion

The service provider is responsible for the message to be understood not the receiver. Decoding is when Mr & Mrs Singh work out what the message means, as decoding is not present in the case study due to a communication barrier. To overcome this barrier the service provider can improve the communication to help the service user to understand what the service provider is saying. To solve the problem there can be a translator, or may even use images, drawings, have leaflets, body language and any other non verbal communication. The service provider should not rely on the translator as this can still cause confusion due to the background or cultural differences. ...read more.

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