Explain how the communication cycle could have been used to improve the communication of the difficult and complex issues encounted by Mr & Mrs Singh.

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Hanisa Rahman      20098169

Explain how the communication cycle could have been used to improve the communication of the difficult and complex issues encounted by Mr & Mrs Singh. (M1).

The communication cycle is a fundamental part of all of our lives. It is the structure in how we communicate. There are different ways of communicating and as we are communicating we are gaining more knowledge all the time. The communication cycle is useful to use when communicating sensitive subjects.

The communication cycle structure starts with aim. At this stage we aim to think about how we will communicate the information and who we will communicate it to. In this case study the aim is to give the patient information before she is discharged from the hospital. In order to resolve the situation the MDT need to organise the discharge home package for Mrs Singh who has just undergone bowel surgery. They need to make sure that Mrs Singh understands the information clearly.

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The next stage in the communication cycle is encoding, here we have to consider what language to speak in. Encoding takes place in this case study when the aim is being communicated in verbal communication. In the case study Mr & Mrs Singh speak minimal English as this is causing a problem because the service provider is using English. The service provider is using formal English and a lot of medical terminology.  To resolve the situation here the MDT used a lot of medical terminology, however Mrs Singh speaks minimal English so they need to make sure she understands ...

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