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Explain strategies used in health and social care environment to overcome barriers to effective communication and interpersonal skills.

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´╗┐Unit 4 Explain strategies used in health and social care environment to overcome berries to effective communication and interpersonal skills. Appropriate verbal /non verbal communication: observing body language this will tell you if person is happy or not and also recognising what they are saying for example take note of the sighs, make sure you speak clearly and notice how person is taking in the answer and responding. Staff training: using preferred language to speak to the person or bring I interpreter, staffs should be trained to be able to handle situation for it not to get worse like climbie and baby p case in the future Assessment of need (client?s needs): Using preferred methods of communication: identify what needs they need eg medication,diet,family, and also know clients likes and dislike this would help to know them better and help you to understand that everyone needs and wants is different. Promoting rights: this would help to protect clients and also would show you understand and know what you are doing, would also show you are confident. Confidentiality: this is all about trust, its important because it prevents barriers and also makes people around you feel better once there is trust in the relationship. ...read more.


The professionals didn?t try to maintain positive attitude with Victoria and her aunty because they didn?t understand what Victoria was going through and didn?t take any actions or investigate more about how she?s responding to know if she was fine or not however it said in the article that Victoria was always smiling and it was hard to tell if she?s faking it because she?s been told to, on the other hand as professionals this shouldn?t stop the professionals from doing there job which is to work with other agency involved in Victoria?s case. Strategies used to overcome barriers to effective communication and interpersonal interaction and I would apply to the case of victoria climbie. Support services Advocate: This is somebody who speaks on your behalf basically someone to stand up for another person could be there clients in victoria?s case she didn?t have no advocate because no professional was able to stand up on her behalf, therefore victoria was at risk and it could have been overcome if victoria had a specific career attached to her, then her career would be able to speak on her behalf instead of her aunty. ...read more.


victoria can?t do herself and also professionals involved wasn?t keeping in touch her any outsiders of the family to at least help to know more about victoria?s health. Barriers Technology: Hearing aids :could play a very crucial part for deaf people because if there don?t have it on communication could get distorted and not received, so it?s important to have hearing aids for people that needs it to be able to help them with communicating so message don?t get misunderstood .For example : if Mrs smith is deaf on one ear and can?t hear properly and she?s hasn?t got her hearing aid, it should be provided for her so Mrs smith would be able to communicate properly but if hearing aids aren?t provided them Mrs smith would struggle to receive message and communication would not be received. Text Phones: could also play a big part for deaf and people with speech problem, because it helps them to communicate with the outside world and it helps to make them feel part of the conversation, for example if a deaf client is having problems and really needs to pass a message across, client could just communicate by text which would make the client feel relieved because client would know message has been sent. ...read more.

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