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Explain the role of effective communication and interpersonal interaction in a health and social care context.

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Introduction

Unit 1 - Developing Effective Communication P1 Explain the role of effective communication and interpersonal interaction in a health and social care context. M1 Asses the role of effective communication and interpersonal in health and social care with reference to theories of communication. Context Formal Formal communication is important in a health and social care context. Formal communication shows respect for others and is an effective way of communicating when used. Formal communication would be used by professionals talking to other professionals, in a reception area and in a meeting. Formal communication is effective in these circumstances as you're more likely to be taken seriously. In some circumstances you may befriend someone who is a professional you talk to. ...read more.

Middle

For example, you wouldn't text your boss but you may text a colleague who you have befriended. An example of where text messaging may be an effective way of communicating is with a social worker and a teenager. They may choose to do this as it's the preferred way of communicating for teenagers. An example of when it could be used is, 'What time shall I come see you today?' Signing Signing is an effective way of communicating the deaf and hard of hearing. It's effective because signing is the main way to communicate with the deaf and can sometimes be the only way of communicating with a certain deaf person. Therefore signing would be used in any setting where needed. ...read more.

Conclusion

Non-verbal communication Posture Your posture can tell people whether you are interested in what they have to say or not. For example, when talking to a service user the best effective way of communicating is to face them and not away from them, sit up and not slouch and leaning forward to show an interest. If a service user is talking to you and your sat back slouching looking around the room, they will know you're not interested and it will make them uncomfortable. Facial expression Facial expressions show what mood you are in. In a working environment you need to leave all your bad moods outside the door and be positive inside, otherwise others will realise you're not yourself, in a bad mood, etc. and all this will affect them and your work. You have to be professional. When communicating with professionals and service users it's important to always look interested and happy. ...read more.

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3 star(s)

This would be a good essay to use as a starting point for this subject. I feel that it includes some valid points but there are not enough examples or areas covered in order to really reach the grade required. A little extra research and this would enhance the work.

Marked by teacher Sam Morran 28/03/2013

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