Explain the role of effective communication and interpersonal interaction in a health and social care context.

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Abbie Parfett    

P1-Explain the role of effective communication and interpersonal interaction in a health and social care context.

It is important that all health and social care professionals have developed communication skills to be able to work with various people, who use or work within a health and social care service.  Good effective communication can make better relationships between people; which can allow people to feel more comfortable to talk about their emotions and feelings to a professional. Good relationships between colleagues are also important as it provides an efficient and comfortable environment to work in. Ineffective communication would consist of a lack of interest towards a person, for example a woman has come to see her doctor about a problem that she has become concerned about and the doctor fails to listen or pay attention because he/she was checking their emails.

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One to One:

One to one conversations are between two people, which do not necessarily mean that they are face to face. One to one conversations can happen through instant messaging, email and by letter. Group Communication:

Group communication is a gathering of a small group of people, to talk about an issue or a problem from alcohol anonymous meetings to phobias which people want to overcome. Group leaders can find small groups more manageable as it enables them to interact with everyone. Group communication can happen through the internet for example, blogs and forums.

Formal Communication:

Formal communication is ...

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