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Explain the role of effective communication and interpersonal interaction in a health and social care context.

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´╗┐Glodie Musuele unit 1 p1 P1 Explain the role of effective communication and interpersonal interaction in a health and social care context. Informal communication When we use informal communication, it is normally when we are communicating with friends colleagues and also family. When using informal language it can sometimes make it harder to communicate and understand. For example when people are texting or even talking or on a chat forums. A lot of people might use this kind of language through arguments or debates. The meaning of context is the different places in which communication can take place in. Informal communication is the way that you would communicate or talk to someone you knows really well. Sometimes you may use words that other people won?t understand with family members or friends. Just like in certain areas or communities there might be a certain way that the people from there would talk, for example someone in the south of England might say ?hey mate how?s it going?? this might not be seen as a welcoming thing in a different community. ...read more.


An example of non verbal communication would be with our facial expressions and our body gestures this could even be through eye contact and the tone of our voice. When someone is not happy you may be able to see this from their facial expression they may seem to be quiet or just won?t co-operate. Our posture can tell people different messages, for example if someone is having an interview and they are sitting slouched on a chair this would show that they aren?t really bothered or they don?t care about it or the person interviewing. Normally the thing that gives away our emotions most of the time is our facial expressions, when someone is sad or upset they might be looking down a lot or there facial muscles might be tense. However when someone is happy they may have wider eyes and seem to smile a lot and use more arm gestures. Also if you look into someone?s eyes you can tell what they are feeling and if they are happy or not. ...read more.


other for example when doctors abbreviate words only the other doctors will understand it because they are within that language community, but within a cultural community they have different languages and also use forms of slang. Professionals such as doctors and nurses know that they have to translate technical language to language everybody else would understand so that the patient understands what is wrong with them and what needs to be done so that they can get better. When telling someone that they are for example terminally ill you would have to break it to them gently and carefully so that they understand you. In different cultures people have different histories and customs that they grow up with it is important within health and social care to understand and respect these customs so that effective communication can take place. For example if you were talking to a Japanese client you need to understand that they feel that non verbal language is very important and they would not necessarily make unneeded eye contact, so as a health and social care professional you need to be aware of different cultural variations when communicating. ...read more.

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Here's what a teacher thought of this essay

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An essay looking at effective communication in H&SC. Informal, formal and non-verbal communication methods were outlined, although I do feel there are some issues with the structure of the work in that some sentences don't 'flow' or connect from what was previously written.

The work would also been improved with a clear discussion about what effective communication helps to achieve, i.e. patient is at ease and understands what is happening, the worker is clear about the patient's wishes etc.
The writing style was good overall.

Marked by teacher Diane Apeah-Kubi 28/06/2013

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