Explain the role of effective communication and interpersonal interaction in a health and social care context
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Assignment 1 P1 Explain the role of effective communication and interpersonal interaction in a health and social care context Effective communication is a conversation in which no one gets confused by the other person's meaning. The first thing you need to do to ensure effective communication is to use reflection (key words). The second thing is to ask Clarifying Questions; questions that try to find out the other person's true meaning. An effective conversation can also mean a conversation in which something is achieved. It can be a conversation in which two people both enjoy the conversation and learn something. Effective communication in the health and social care setting is very important as it allows the health care worker to perform their role effectively, allowing them to work alongside their colleagues whilst developing supportive ties with the users of the service who come from different types of backgrounds, cultures/ and religion. People with communication disabilities are at risk of not being able to communicate effectively with their health care professionals and this could have an impact directly on their health. Good communication is the foundation to successful relationship i.e. patient and carer, either through verbal or non verbal communication. Non verbal communication is a form of interpersonal interaction by gesticulating and eye movements. Non verbal communication skills ( Body Language) improve relationships by helping to accurately read people's emotions they are feeling , creating trust and responding to non verbal clues to show that you understand notice and care what the patient is saying . Being an effective communicator requires the person to be open minded in respecting other people's thoughts and opinions in avoiding passing judgement on what that person is saying. Active listening is also another form of being an effective communicator as it allows you to increase your understanding of that person's thoughts and feelings. Eye contact and facial expressions is also a form of being an effective communicator as this shows understanding and interest in what the other person is saying.
The individual would need to have to think about either using sign language, or pictures or trying to lip read, so that they get the code of their message gets across to the client. After this has been done the message should have received effectively , hopefully after this the individual should be able to understand the message that has just been sent, which shows the communication cycle working effectively. These theories work well within the health and social care setting when the careers are able to understand how they work and being able to use effective communication. So in the future when dealing with different situations they would be able to use effective communication. If theories are not put into place when communicating with others in the health and social care setting this could cause a breakdown in communication Another role of the effective communicator is being empathetic as a conveying empathy is part of establishing and strengthening relationships with patients as patients talk to your they may express with or without words feelings they have not consciously acknowledged . These feelings are crucial to understanding their illnesses and to establish a trusting relationship with a health care worker. Empathy can also be non -verbal for example offering a tissue to a crying patient when being a empathetic communicator it is important to responds correctly to what the patients feeling. Group communication is very common in the health and social care sector. This is largely because care professionals tend to work in teams and in partnership with service users and their families. Groups can also limit the effectiveness of communication if the group loses sight of its main goal or purpose, drifting into a pattern of ineffective activity that doesn't have a real benefit or outcome, people can also find it hard to speak and contribute effectively or to challenge aspects of the group's thinking or practices.
Strategies to try and overcome this barrier may include getting a translator and to try and use gesticulation to try and help with words that they could understand. Trying to overcome a language barrier can be tough as some of these strategies could put a negative influence on the communication and interaction as they could give you the wrong information or not the right information when you need it due to misunderstanding communication , this could also be due to not understanding the same communication as the individual which can be caused by a number of reasons such as accent or foreign language which could take you longer to try and understand what you need to say it and how to say it in order to perform effective communication so that the right message is being put across. However this can also be seen as a positive factor in communication as you can slowly to start to overcome the negative barriers which would stop individuals communicating with each other, by being able to effective communicate with each other . This means you are both able to develop your communication skills and abilities by communicating to each other. Another barrier used to overcome barriers to effective communication is non-verbal communication. Communication that's does not involve speech occurs continuously and provides important clues to feelings and emotions. Becoming more sensitive to nonverbal messages allows you to both 'read the patient' more effectively and to send messages of your own. You need to pay attention to eye contact, facial expressions, posture, head position and movement such as shaking or nodding. Matching your position to the patient's can be a sign of increasing understanding. Moving closer or engaging un physical contact (like placing your hand on the patients arm) which can convey empathy or help the patient gain control of feelings. Bringing nonverbal communication to the conscious level is the first step to bringing effective communication into the conversation. ?? ?? ?? ?? Helena York Upgrade = in italics
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