Factors that can influence effective communication and interpersonal interactions in relation to the health and social care industry.
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For this assignment I will be explaining the different factors that influence effective communication and interpersonal interactions in relation to the health and social care industry. I will also be explaining and evaluating strategies that are used to overcome barriers to ensure effective communication and interpersonal interactions in relation to the health and social care industry. There are multiple factors that can influence communication in both a positive and negative way here is a list of some of the different types of factors that could possibly influence communication and interpersonal interactions; The environment There are many environmental effects that can impact upon communication an example of this would be a setting where noise level is too high to communicate with people. This can also be an issue if the subject of the communication is of a personal nature due to the way confidentiality would not be available. Attitudes Personal attitudes can also influence communication as some people may not be confident enough to respond to others in a group interaction. Individuals that have a Respectful attitude can positively affect communication. Values and beliefs By taking the time to assess an individual's values and beliefs the risk of making an insult, assumption or stereotype is reduced and also allows for a more personalised care plan which could be useful if someone is vegan or has a similar cultural requirement.
Continuous professional development The training involved in continuous professional development is a simple way for professionals to learn new or develop ways of overcoming barriers within communication. Training also allows them to practice new skills before using them on client which would lead to a more predictable and effective response when using these skills new with clients. In some situations this can have a negative effect on the individuals care due to the fact their designated worker would be on leave so they would be required to seek help from another source or worker. This can lead to communication issues due to trust and the unfamiliarity with the case. Individual Preference Looking at the preferences of the ways the client prefers to communicate is a good strategy in helping over come communication barriers, this helps in seeing what the client needs, and how this can be provided, this is also a good way of organise and interpreter or someone to sign between client and professional if this is how the client prefers to communicated. A negative side to this is that a professional may not have time to find someone to interpret or sign between client and individual, or there3 may not be enough time to see what the client prefer before the first time
ability to talk, also people with mental illness sometimes are able use text message if they are in danger or might have episodes where there a risk to themselves, this can be useful in emergencies, however the down side to this is that sometimes it will take people a while to text back or there should be a problem in sending the message. Awareness of non-verbal communication Making professionals aware of their non-verbal communication is a good way of overcoming barriers and the professional can ensure the proximity between them and client is a good distance but not too far away, and being aware of this is a good a lot of the way be communicate comes from body language and facial expression and professionals who are aware of this can improve their practice and the emotional needs of clients. A negative side to this is that not all professionals have time to learn about this and also a lot of the time our emotions, facial expressions and body language is sub-conscious and not controlled. Conclusion In conclusion reviewing the different ways of overcoming communication barriers, there can be good and bad points to all the different ways and by using different method of each individual situation, the barriers can be overcome effectively and efficiently.
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Here's what a teacher thought of this essay
Overall, this is a good essay with some excellent descriptions. There are areas of discussion but it is slightly weighted towards negative points and needs a few more positives to balance it out.
It could be enhanced by discussing some of the theories (communication cycle and SOLER theory).
Marked by teacher Sam Morran 08/01/2013
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