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Factors that may influence communication and interpersonal interaction in health and social care setting

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P3: Factors that may influence communication and interpersonal interaction in health and social care setting Preferred spoken language - they are many minority languages. It may not always be possible to speak to someone in his or her preferred spoken language, but carers should try to ascertain what an individual's preference is. Some people grow up in multilingual communities where they learn several languages from birth. In the UK have grown up using only one language with which to think and communicate. Use of signs and symbols - Gestures made with hands or arms, written symbols or diagrams such as traffic signs, all communicate messages to people. Signed language - Languages doesn't have to be by sound that are heard it can also be based on signing systems such as British Sign Language (BSL) provide a full language system for people who do not use spoken language or if people can't talk and people who are deaf. Witten communication - written records are essential for communicating formal information that needs to be reviewed at a future date. ...read more.


Human aids to communication - Many service users will have specific communication needs. It may important to employ an interpreter if a service user uses different language such as BSL. Some carers learn to use communication systems such as Makaton, in order to help them communicate with carers. The main environmental factors to be considered are setting, noise level, seating and lighting. Setting - The setting in which communication takes place can have a major effect. It is important to try to assess whether or not the setting is appropriate for the type and content of communication that is going to take place. If there are personal or sensitive matters to discuss, a private setting should be found. If there is to be a talk to a group of people then an appropriately sized room is needed. Noise - Noise can distracts many people such as loud music and other sorts of sounds and these can also can affect older people and may effect there hearing but many young people happily work with loud music in the background. ...read more.


Assertiveness - assertive behaviour in where people are able to stay in control and their own emotions and to stand up for themselves. Assertiveness includes warm and relaxed tone of voice, open and varied eye contact, relaxed facial expressions and a posture that conveys a sense of being in control. Aggressiveness - if a person is determined to get their own way, even at the expense of others, they may show aggressiveness. The dominant behaviour that seeks to humiliate or put other down and people often express anger. Submissiveness - submissive behaviour is shown when a person is willing to carry out the wishes of others. Non-verbal behaviour associated with submissiveness includes a quiet tone of voice, not making eye contact or looking away, frightened or anxious facial expression and submissive posture. Responses to behaviour - there are different types of behaviour provoke different responses from the person on the receiving end. The interactions that occur during communication for example, if someone has a negative attitude to a proposal, much more effort may be required to persuade him or her to agree, while a positive attitude may allow the conversation to move more swiftly. ?? ?? ?? ?? Sana Parkar ...read more.

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This essay is fairly basic and does not really meet the criteria of the question. It is a statement of things that can interfere with communication in both a positive and negative way. It fails, however, to actually discuss how the factors impact on behaviour. A little more discussion would really enhance this essay.


Marked by teacher Sam Morran 06/09/2013

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