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Health and Social Care Communication. Examples from work with a service user with memory problems, and with new users of a playgroup.

Extracts from this document...


´╗┐LO4 ? Be able to communicate and interact effectively in a health and social care environment OCR Nationals Cambridgeshire Level 3 Unit 1 Certificate/Diploma Health and Social Care Developing effective communication in health and social care The service user that I plan to have a one-to-one interaction will in Majella. I am going to be a care worker working at a local day centre. Majella attends this particular day centre three times a week; I am planning on having a one-to-one interaction with this service user for reminiscence therapy. Majella has very little memory and therefore this type of therapy would be the most appropriate in order for her to try and reconstruct her memory of the past. This, in return should help Majella to communicate more effectively with not only care workers, but also her family and other service users she may wish to communicate socially with. The fact that Majella has very little memory means this type of therapy would be most appropriate for her. It can be very useful and helpful. Reminiscence will provide a way for Majella to interact socially and conversationally based on her long term memory. This means her long term memory is acting as a facilitator. Reminiscence groups can be done easily and each topic is easy to plan and put into practise. I can get videos of old fields and old loved film stars may revive memories for Majella, for example. When using reminiscing therapy with Majella I should remember that everyone reminisces and for elderly service users such as Majella, memories mean so much more. Reviving Majella?s memory and making her happy is a positive thing to do in therapy. Also, like all parts of our bodies, the brain needs to keep functioning to the optimum level it is capable of and reaching into Majella?s long term memory will make her feel happy and will provide a time of enjoyment for both Majella and I. ...read more.


Therapist: Right, before we start I've got to run through a couple of small things. Is that okay with you? Majella: Yes. Therapist: Right the toilet is just there (points to toilet). Please feel free to go if you need to. And the fire exit is right there (points to the right). There's not a fire alarm schedules for today however. Majella: Okay. Therapist: Is that all clear? Majella: Yes thank you. Therapist: Great! How are you feeling today then? Majella: I felt a bit dizzy this morning when I first woke up but I'm excited now because I'm looking forward to later. Therapist: Are you doing anything exciting? Majella: I'm going to pick Sunhil up from his first day at playgroup. Therapist: Sunhil's your grandson yes? Majella: Yes. Therapist: Oh wow, you must be really looking forward to that. Majella: Yes, I've promised him a story when we get home. Therapist: I think that's lovely that you're actively involved with Sunhil's development, I'm sure he loves spending time with him Grandmother. What story is his favourite? Majella: He likes Thomas The Tank Engine. Therapist: And what was you're favourite story when you were his age? Majella: I loved little red riding hood. I had a cloak just like hers! Therapist: How fantastic! What age were you then? Majella: Only young, I must have been seven or eight when I got it. Therapist: Do you remember the day you got it? Majella: (Thinks for a long while) Therapist: Don't worry if you don't. Majella: I don't but I remember who got it me. It was my grandmother. It was so beautiful and the deepest red. I adored it. [THERAPIST NODS ALONG TO SHOW SHE IS LISTENING] Therapist: It sounds beautiful. Majella: It really was. Therapist: And you say your grandmother got it for you? Majella: Yes, she was really quite kind. Therapist: Do tell me more about your grandmother. ...read more.


I further helped his nerves by introducing him to the children, this seemed to make him feel a lot better. In this interaction, I improved from the one I had with Majella in the sense that there were no silences. Me and Tegla were able to speak confidently with one another, and the same with Sunhil. I am happy about this because I feel as though this shows I have improved from my last interaction. Once I realised that the lighting was not appropriate and the sun was shining in Tegla's eyes, I immediately tried to rectify this by asking her if she would like the blinds shut. This shows that I considered her needs before she even had to say anything ? I hope that this gave out the impression to Tegla that I am empathetic and was considerate as well as respectful of the needs that she has. I also considered the heating of the room before our interaction. I made sure it was room temperature and then, because it was a very hot day, I asked Tegla if the room was the right temperature. She said it was fine and although I was a bit cold ? I knew not to pry because making her comfortable is the main thing. I think this was an appropriate use of skills. Spacing was not an issue during my group interaction ? in fact both the service users had plenty of choice of where they would like to sit. This is good because it gave them freedom and made them feel as though they were the one making the decisions and were equal to me. During the interaction I ensured I maintained eye contact with the service user. This showed that I was genuinely interested in her concerns and was listening ? she should have felt as though I was making an effort to listen to anything she said. ________________ Stephanie Edwards Page ...read more.

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