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Health And Social Care Coursework

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Desi Gillespie One To One Interaction - 29/09/2007 For the one to one interaction we were set in the scene of a post operation clinic and I was a student shadowing a member of senior staff. With this position I was able to ask questions to the client. For this situation I was dealing with a client in the category of sick adult. This is due to her needing to go into hospital for surgery to improve her well being. Planning For this interaction I will be interviewing a client that had recently had a hospital experience. I will ask questions using open and closed questions to gain information hopefully this will enable me to extend my knowledge. I will set up the room appropriately to create an environment that suits the type of interaction I will be undertaking. I would like the room to be set up in a way that will make the client feel relaxed due to the fact I would like them to feel comfortable and to have the ability to open up and speak without hesitation. I have chosen a small room to undertake my interaction because a smaller space will not be as daunting as a large space. An empty room would be most appropriate because it can lower the chance of distraction in the interaction. In the room I will make sure that there are no tables to create a barrier between us and hopefully create a connection. Another barrier that I will try avoid is the disturbance of other people entering the room. Barriers can block understanding and can change the meaning of a message that is being put across. ...read more.


Did you feel you got the support and attention you needed or wanted? (open question) * Did you feel you got the support you wanted or needed once you returned home? (open/closed question) * Was physiotherapy required after your operation, if it was did you get the amount you wanted? (closed question) * (Depends if she had Physiotherapy) Were you able to carry out these exercises once you returned home? (closed question) * Did you feel the operation went well and as you hoped? (open question) * If there were to be any improvements in your stay or operation what would they be? (open question) * Were the staff helpful throughout the process of having the operation? (closed question) * Do you feel better for having the operation? (open/closed question) Interaction In the interaction the client started answering with direct answer but as the interaction progressed they gave more detailed and longer answers. My partner saw that throughout they were fiddling with their hands and used hand gestures when talking or explaining. They had a confident tone and the posture was mainly open throughout the interaction but at points they closed their positions. When I asked them about their operation they were confident enough to show the scar on their knee. In the interaction I tried to use all the skills that I mentioned in my planning. My partner judged me and highlighted what I did throughout the interaction and what the client did during the interaction. For non-verbal communication I tried to use as much eye contact as possible even if the client wasn't trying to make eye contact. My partner, who judged me also noticed this, they saw that I was attempting to keep the contact to show that I was listening to the client and focusing on them. ...read more.


This is so the child can open up if they feel confident. When in the interaction I would have to make sure that I am at a lower level to the child because if I were to be higher this can be very daunting on a child. Another situation would be in a residential home where there can be clients that are blind or deaf. If there was a blind client that was being interacted with, I would need to make sure that my tone of voice is supportive and reassuring, also I must not raise the volume in my voice because this can be discriminating. For this case I would need to improve my verbal skills in a tactical way. If I wanted to show them an article or a consent form I would use Braille to communicate with them. Another case in a residential home is a deaf client. I would need to use my non-verbal skills more this is because the client would be able to analyse myself by my posture and presentation. To communicate effectively I would use sign language. In both of these cases I will keep confidentiality and care value bases the same.[WG1] For another interaction I could also change the environment by making more barriers purposefully such as having a table in-between the client and myself. This could create empowerment for myself in an obvious way to the client. Different environments can change the feel of the situation. To improve confidentiality I could interact with the client in his or her own home, this can relax them more as it is their space. Similarly if I were in a hospital I would not be able to make sure that no one else hears the interaction yet I can still close the curtain to show a physical barrier to the client. . ...read more.

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