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Health and Social care involves a lot of formal communication.

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´╗┐Communication within a health and social care setting There are many types of communication; one to one, communication within a group, formal / informal, text, visual, music and drama, arts and crafts and the use of technological aids also interpersonal interaction including non-verbal, verbal, variations between cultures and listening & reflecting back; of which are all used within our society. Communication within any health and social care setting is vital and ensures that a patient and healthcare professional understand each other clearly therefore the patient will receive the best possible care. One-to-one in communication is when two individuals communicate with one another. It takes an important role in almost everyone's life. One to one communication most often occurs during face to face conversations in telephone speech and through technology. It is important that when you are taking part in a conversation that you send and receive exact messages. It is important that you choose words that you know your receiver will understand. Your word choice should mainly depend on who your listener is and their ability. It is important that you consider the listener's age and experience when communicating. For example, if providing care to a patient, it can be made very difficult if the patient's needs are not clearly be clearly specified. ...read more.


Due to the use of things such as acronyms and ?txt? speak, it is possible that messages that need to be transferred can get confused along the way. In relation to health and social care, it is important that if you were passing a message on to one of your colleges about what time they needed to be at work and or why they shouldn?t come into work, it should clearly be explained. Types of interpersonal communication Non-verbal communication accounts for approximately 70% of communication, it means without the use of words and sending messages with things such as our eyes, tone of voice, facial expressions, gestures, body posture and even the tension throughout our body. Usually within the first few seconds of meeting another individual, it is possible to work out how they are feeling due to these factors, basically just by studying their non-verbal communication. Whether we make eye contact with another individual can determine whether we have any interest in the situation in hand. the posture we hold can show whether we are paying attention, out mood and again the amount of interest we have, gestures and facial expressions can often do the same job. Very often as individuals we take for granted the ability that we hold to read the above factors, it is extremely important that we accurately interpret these so that we can effectively manage both our own emotions and those of others. ...read more.


He believed that interpersonal communication was a skill that could be learnt and developed, ?like driving a car?. He said, they both require the need to change your behaviour depending on the circumstances, a constant cycle of what is happening, working out how to respond, responding and repeating until the destination is reached. Tuckman believed that in groups communication can be influenced by how people feel around each other. Tuckman said that most groups go through four stages in interaction; Forming, Storming, Norming and Performing. The first stage, Forming, is the stage where members get to know each other and become friendly, however they do not know each other well enough to trust each other. Time is spent planning, collecting information and bonding. The next stage is Storming where the group starts to share different ideas and this may destructive within the group. Relationships between group members will be made or broken in this stage. In extreme cases the team can become stuck in the Storming phase. The Norming stage where the group agree on rules and values in the way they operate. In the ideal situation the group begin to trust themselves during this stage as they accept the contribution of the other members of the team. Not all groups make it to the performing stage, the time of high performance. Performing teams show a lot of high levels of independence, motivation and knowledge. ...read more.

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