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Health and Social Care - Quality assurance within the NHS investigation.

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A03 Quality assurance within the NHS The first service which I have chosen to do my investigation for is the national health service (NHS) to make my investigation reliable and the answers which I have gained to be validated I will gain both primary and secondary data, for my primary data I will speak to a member of staff at my local general practitioners, for example a doctor and conduct an interview with them. The information which I gain for him will be kept confidential, and only used for the purpose of my coursework, and no personal details including the individuals name will be released. For my secondary data I plan to use reliable text books, and also the internet, which will give me a broad spectrum of knowledge. What is the quality assurance and how is quality care achieved? When interviewing the GP at my local doctors surgery he explained how everybody has human rights, which includes the service users and those who provide the service to them, these human rights are fundamental legislation safeguards. This means that in order for these safeguards to work effectively professional care workers need to know what rights and responsibilities the service users have, which will then enable quality care to be achieved. To ensure that health and safety is achieve to both those who live and work in care settings following procedures and the legislations has to a main priority. He then outlined what quality care itself encompasses which are listed below: � Following safe working practices these will effects the service users in a positive way in that they will create safe working practices, an example of this would include doctors having to wear protective gloves when treating patients with open wounds and cuts, and then dispose of these in a separate bin, which is disposed of differently to other waste. This will reduce the risk of infection to between the patient and the doctor but also it will reduce the risk of the infection spreading to others simply though a touch. ...read more.


The carers, doctors and nurses will have to make time to have discussions with their clients about the route in which they choose to take and to make sure that they have truly understood the information which has been presented to them. An example of this could be an elderly individual who is suffering from cancer, the could further their treatment, though chemo- therapy or radiotherapy, with their many side effects including loss of hair and much sickness, during these times of treatments they will be very susceptible to wider infections. There are many options for an individual suffering from cancer however there are no certainties, whereby the outcome of each could potentially be the same. This decision for the individual is difficult and need much support from people around them, so the support and knowledge of the medical professional is essential. To understand regardless of age or ability The service provider needs be able to communicate effectively in that they will need to change their language which they speak in or the pace at which they speak to suit the many different clients which they attend to. This will enable the service user to understand and acknowledge the information which they are being given from their medical professional and do what is necessary for them to do to maintain a healthy lifestyle. An example of this could be where an elderly person attend a medical appointment and they are hard of hearing, the GP would have to acknowledge this and then adapt their speaking to fit in with the client's needs, so therefore in this case they will need to speak slowly and louder, however they need to be aware of the risk of being patronising to their clients, which would defer them from attending further appointments. There are other ways in which and mechanisms by which quality assurance-is implemented one way as previously mentioned is by improving the information and consultation with service users the NHS plan (2000) ...read more.


They will be monitored on a regular basis, as in many cases with the elderly often their stability in terms of health can change quite rapidly will increase the possibility of death. Therefore this will affect the service users in that they know they will b getting the appropriate help in a time where they may be very dependent of others, because of their lack of mobility and increase dependency on much medication the help gained from the NHS is a necessity within their lives. � Diabetes - those who work with the care of those who suffer fro-m diabetes aim to make sure that the 1.3 million people who suffer from diabetes receive an excellent standard of Which will reduce the impact at which it has on their lives, if they are treated by those who are fully qualified arid have the ability to come up with different ways to help those who are newly adapting to living with diabetes, in terms of the medication they needs to take, at what times and also the signs at which they will need to consider, for example when they need to eat due to low sugar levels and when they need to take their medication. Those who are suffering from diabetes will also have to change their diet and restrict the amount of sugary foods that they eat, which could potentially hurt them fatally. Implementing performance indicators Performance indicators are a technique which will help to maintain quality assurance in that they help to monitor how well services are doing within the NHS organisation. An example of which is that of 'star ratings which give an overview of: � How good the trust services were to their patients. � How well it is run. � How good it was on reducing treatment waiting times. Performance indicators for trusts Performance indicators for primary care trusts/ groups (PCTs/ PCGs) Key targets Key targets Patient focus Access to quality services Clinical focus Improving health Capacity and capability focus Service provision ...read more.

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